---
title: 'Water IT Technical Support Analyst II – Utility Billing System at The City of Fort Worth'
canonical: 'https://feeny.ai/job/water-it-technical-support-analyst-ii-utility-billing-system-the-city-of-fort-0vmhx25vywa2'
type: 'job'
last_seen: '2026-10-25'
---

# Water IT Technical Support Analyst II – Utility Billing System at The City of Fort Worth

- **Company:** The City of Fort Worth
- **Location:** Water/WW
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-25
- **Apply:** https://boards.greenhouse.io/cityoffortworth/jobs/8040514003?gh_jid=8040514003

## Job description

Pay Range: $73,689 - $95,796 annual compensation

Job Posting Closing on: Sunday, October 25, 2026 📅

Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. [Find Out More!](https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:a06210ee-39cc-4629-bc13-64a483fea159)

A Technical Support Analyst II – Utility Billing System job is available with the City of Fort Worth Water Department, Management Services Division.

In this role, you’ll be part of the Water IT team, which supports all technology used across the Fort Worth Water Utility, including systems that serve our customers directly.

Working as part of this team, you will be expected to perform duties associated with the maintenance and support activities required by our Utility Billing applications and related systems (CIS, IVR, Customer Portal, etc).  You will also provide support to end-users to resolve system issues.  This position will evolve and gain knowledge of and support additional areas of AMI, MDM, and Field Service.

This position is located onsite in Fort Worth, Texas.

Minimum Qualifications:

- Associate’s degree from an accredited college or university with major coursework in Computer Science, Management Information Systems, or related field
- Two (2) years of responsible experience in an information systems technical support capacity
- Bachelor’s Degree preferred
- Valid Texas Driver’s License
- Participate in a 24 x 7 on call rotation

Preferred Qualifications:

- Experience working with and supporting technologies utilized by the Utility Billing business processes in a water utility including Billing, Contact Center, AMI/MDM, Field Service, etc
- Demonstrated knowledge of Utility Billing processes, workflows, and procedures. Water/Wastewater Utility experience is a plus
- Knowledge of Central Square (Superion/SunGard/HTE) Naviline software or similar applications for Utility Billing such as Itineris UMAX or Oracle CC&B/C2M within a municipal, government or regulated utility environment
- Ability to navigate within, perform configuration, and install applications and patches on Windows servers
- Experience with relational databases, stored procedures, SQL queries
- Knowledge of user access controls, system auditing practices, and security practices

Water IT Technical Support Analyst II – Utility Billing System job responsibilities include:

- Develop and maintain a comprehensive knowledge of the Utility Billing System applications and how they are used in our environment
- Provide administration, configuration, and technical support and assistance for Utility Billing and related systems
- Work closely with business users to analyze business requirements and translate into technical specifications and design, develop and implement application modifications and interfaces
- Verify the integrity and availability of all hardware, server resources, databases and integrations, systems and key processes, ensuring that they are performing efficiently and as designed
- Assist users with data analysis/validation/reconciliation, queries and ad-hoc reports to support daily operational, business process, and utility regulatory reporting requirements
- Participate in security reviews and remediation activities affecting Utility Billing systems
- Install, upgrade, configure, test and maintain third party software applications
- Ensure backup jobs are scheduled and completed successfully
- Coordinate and execute, with test plans, system software upgrades, migrations, patches, or system maintenance with other Fort Worth Water Department divisions and vendors. Escalates issues as they arise
- Assist with the preparation and periodic recovery testing of disaster recovery plans
- Create and maintain system documentation and standard operating procedures
- Document and manage system changes in accordance with established change management procedures
- Assist with the training and development of technical colleagues and end users
- Adapt and self-educate on new technologies to provide recommendations regarding their usage in our environment
- Provide technical guidance and knowledge transfer to other IT staff

Working Conditions and Physical Demands:

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting.

Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects.  If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work. Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer.  It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

## About The City of Fort Worth

## Company Overview
- **One-liner**: The City of Fort Worth is the municipal government serving the 13th-largest city in the United States, providing public services, infrastructure, and administration for over 1 million residents.
- **Entity Type**: Government (Public Sector / Municipal Government)
- **Headquarters**: Fort Worth, Texas, USA
- **Founded**: 1873 (city incorporated)
- **Founders**: N/A (municipal government established by Texas state charter)

## Core Business
- Primary industry: Municipal government / Public administration
- Target customers: Residents, businesses, and visitors of Fort Worth, Texas (population ~1M+)
- Mission or purpose: To provide efficient, equitable, and innovative public services that enhance the quality of life for all residents and businesses in Fort Worth.

## Products & Services
- **Public Safety**: Police, Fire, and Emergency Medical Services
- **Infrastructure & Transportation**: Roads, bridges, traffic management, public transit coordination, and water/wastewater systems
- **Water & Environmental Services**: Water treatment, distribution, environmental compliance, and consumer health services
- **Parks & Recreation**: Parks, community centers, trails, and recreational programming
- **Development Services**: Permitting, inspections, code compliance, and planning
- **Human Resources**: Talent acquisition, benefits administration, employee wellness, and organizational development
- **Information Technology**: Municipal IT systems, cybersecurity, and digital services for residents
- **Municipal Court & Legal**: Law enforcement prosecution, code enforcement, and city legal representation
- **Aviation**: Management of Fort Worth Meacham International Airport and other municipal airfields
- **Public Events**: Management of major events including FIFA World Cup 2026 matches

## Market Standing
- **Valuation/Market Cap**: Not applicable (government entity)
- **Annual Budget**: Approximately $1.6–$1.8 billion (FY2026)
- **Key Metric**: Employs approximately 7,000+ full-time employees
- **Notable Investors/Partners**: N/A (publicly funded through taxes, fees, and grants)
- **Growth Signals**: Fort Worth is one of the fastest-growing major cities in the U.S., with population growth driving expansion of city services, infrastructure projects, and workforce needs. The city is preparing to host FIFA World Cup 2026 matches, a major catalyst for infrastructure and economic development.

## Competitive Advantages
- **Stability**: Government employment offers long-term job security, defined-benefit pension (TMRS), and predictable career progression
- **Comprehensive Benefits**: Full medical, dental, vision, life insurance, short/long-term disability, 457 deferred compensation plan, and generous paid time off (9 scheduled + 2 personal holidays per year)
- **Tuition Reimbursement**: Educational benefits including tuition reimbursement and partnerships with accredited institutions
- **Employee Wellness**: On-site health centers, Employee Assistance Program (EAP) with 6 free counseling visits, and wellness programs through Ramp Health
- **Career Pathways**: Structured career ladders across dozens of departments (Water, Police, Fire, IT, HR, Finance, Transportation, etc.)
- **Diverse Roles**: Wide variety of positions from administrative to engineering, law enforcement to IT, making it possible to change careers without changing employers

## Strategic Focus
- **Modernization**: Ongoing investment in IT systems, digital services, and data-driven decision-making
- **Infrastructure Growth**: Major capital projects to support rapid population growth, including water systems, transportation, and public safety facilities
- **World Cup 2026 Preparation**: Significant focus on hosting FIFA World Cup matches, driving investments in transportation, public safety, and event management
- **Workforce Development**: Emphasis on recruitment, retention, and employee development through the HR department’s strategic initiatives
- **Equity & Inclusion**: Programs aimed at equitable service delivery and workforce diversity

## Why Work Here
- **Mission-Driven Work**: Directly serve and impact a growing major U.S. city and its residents
- **Competitive Compensation**: Minimum entry pay of $18.00/hour for all regular employees; structured salary schedules with regular step increases
- **Comprehensive Benefits Package**: Medical, dental, vision, life insurance, disability, 457 deferred comp, wellness programs, and on-site health centers
- **Work-Life Balance**: 11 paid holidays per year, generous leave policies (sick, vacation, FMLA), and flexible schedules in many roles
- **Career Growth**: Tuition reimbursement, educational partnerships with local universities, and structured career pathways across multiple departments
- **Diverse Opportunities**: Roles ranging from engineering and IT to law enforcement, finance, water systems, and public administration
- **Stability**: Public sector employment with pension benefits (TMRS) and low turnover compared to private sector
- **Location**: Fort Worth offers a lower cost of living compared to other major Texas cities, with a vibrant cultural scene, strong economy, and no state income tax
- **Award-Winning Workplace**: Designated a "Best Place for Working Parents" (2026 award)

## Sources
1. [fortworthtexas.gov - Job Board](https://www.fortworthtexas.gov/job-board)
2. [fortworthtexas.gov - Careers Page](https://www.fortworthtexas.gov/departments/hr/careers)
3. [fortworthtexas.gov - Human Resources](https://www.fortworthtexas.gov/departments/hr)
4. [fortworthtexas.gov - Employee Benefits](https://www.fortworthtexas.gov/departments/hr/employees/benefits)
5. [fortworthtexas.gov - FY2026 Salary Schedule](https://www.fortworthtexas.gov/files/assets/public/v/1/hr/documents/admin/fy2026_salary_schedule_final_10.03.2025_web.pdf)

## Other roles at The City of Fort Worth

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- [Building Plans Examiner](https://feeny.ai/job/building-plans-examiner-the-city-of-fort-worth-development-services-q79k1pmj6ek7) — Development Services
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- [Human Services Specialist](https://feeny.ai/job/human-services-specialist-the-city-of-fort-worth-police-fbw07asaqje1) — Police
- [Capital Delivery Professional Engineer](https://feeny.ai/job/capital-delivery-professional-engineer-the-city-of-fort-worth-water-ww-kf7rrq0r5s8p) — Water/WW