---
title: 'Web Content Coordinator at Esri'
canonical: 'https://feeny.ai/job/web-content-coordinator-esri-redlands-6yx28cv688kg'
type: 'job'
last_seen: '2026-09-07'
---

# Web Content Coordinator at Esri

- **Company:** Esri
- **Location:** Redlands, CA
- **Compensation:** $70k–$94k
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://www.esri.com/careers/5219634007?gh_jid=5219634007

## Job description

## Overview

Support the development and delivery of clear, engaging, and impactful content that helps customers successfully use Esri technology. As a Web Content Editor, you will coordinate communications for technical support programs and initiatives, edit and maintain technical support documentation, and support content strategy efforts across the organization. Working closely with cross-functional teams, you will help ensure content is accurate, accessible, and aligned with customer and business needs.

## Responsibilities

- Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency, and usability
- Collaborate with subject matter experts to resolve technical questions and improve content quality
- Write, edit, and publish engaging content tailored to multiple audiences and communication channels
- Coordinate and deliver communications for technical support projects, including distributor and customer-facing content
- Support customer communications and campaign execution through established workflows and project management systems
- Analyze content performance and stakeholder feedback to identify improvement opportunities and support content strategy initiatives
- Manage multiple projects, priorities, and deadlines while adapting to changing business needs
- Partner with cross-functional teams to align messaging, content priorities, and customer experience goals

## Requirements

- 1+ years of experience in content creation, editing, technical writing, communications, marketing, or a related field
- Excellent writing, editing, proofreading, and verbal communication skills
- Strong technical writing, developmental editing, and copyediting skills, with the ability to communicate complex information clearly and effectively
- Demonstrated success developing content for diverse audiences and adapting tone, messaging, and style to meet audience needs
- Proficiency in editing and publishing web content, including HTML and web content management best practices
- Ability to manage multiple projects simultaneously with strong organization, prioritization, and time-management skills
- Proven ability to build effective partnerships and collaborate with cross-functional teams and stakeholders to achieve shared goals
- Analytical skills to evaluate information, synthesize insights, and translate findings into actionable recommendations
- Aptitude for learning new technologies and business systems, including Salesforce, developing working knowledge of ArcGIS products
- Bachelor’s degree in communications, Journalism, English, Marketing, GIS, Technical Communications, or a related field

Recommended Qualifications

- Master’s degree in communications, Journalism, English, Marketing, GIS, Technical Communications, or a related field
- Experience with customer-facing communications, campaign development, or web content management
- Familiarity with the ArcGIS system and Esri product portfolio
- Experience using Workfront, Salesforce, or similar content and project management tools
- Knowledge of content strategy, content governance, and customer experience best practices
- Demonstrated initiative, adaptability, and a strong willingness to learn
- Ability to navigate competing priorities, provide constructive feedback, and build partnerships across teams

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is $70,304—$93,600 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website [here](https://www.esri.com/en-us/racial-equity/overview#engage-communities).

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

[Esri Privacy](https://www.esri.com/en-us/privacy/overview) Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

## About Esri

## Company Overview
- **One-liner**: Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping, enabling organizations to solve complex problems through a geographic approach.
- **Entity Type**: Private (Privately held, debt-free)
- **Headquarters**: Redlands, California, USA
- **Founded**: 1969
- **Founders**: Jack Dangermond and Laura Dangermond

## Core Business
- **Primary industry/industries**: Geographic Information Systems (GIS) Software, Location Intelligence, Geospatial Analytics, Mapping
- **Target customers**: B2B, B2G, and B2E (Enterprise, all levels of government, nonprofits, and educational institutions). Serves over 700,000 customer organizations, including 70% of the largest global companies, most national governments, 30,000 cities and local governments, all 50 US states, and 12,000 universities.
- **Mission or purpose statement**: To empower all organizations to embrace a geographic approach, creating and sharing multidisciplinary knowledge to make better decisions, building sustainable prosperity while safeguarding the planet. Their vision is to "transform society and design a better, more sustainable future."

## Products & Services
- **ArcGIS**: A comprehensive and scalable digital mapping and analytics software platform. It is the core product, offering tools for data visualization, spatial analysis, real-time situational awareness, data sharing, and collaboration. It is used across industries for operational intelligence, market analysis, risk assessment, supply chain management, urban planning, and more.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company, debt-free).
- **Key Metric**: Annual Revenue is not publicly disclosed. The company invests 30% of its annual revenue into research and development.
- **Notable Investors/Partners**: Privately held with no external investors. Partners include a global ecosystem of thousands of partners who provide solutions, implementation services, and content. Strategic partnerships are pursued to advance geospatial technology.
- **Growth Signals**: Employs over 6,000 people from 73 countries with 49 offices worldwide, including 11 R&D centers. Honored in Inc.’s inaugural Best in Business awards. Continues to expand its workforce and global reach, driven by the increasing importance of location intelligence in addressing climate change, sustainability, and social equity.

## Competitive Advantages
- **Market Leadership & Scale**: The undisputed global market leader in GIS software with an enormous, entrenched customer base across all sectors (private, public, nonprofit).
- **Deep R&D Investment**: A massive 30% of annual revenue is reinvested into R&D, ensuring continuous innovation and technological leadership in geospatial analytics, AI, and mapping.
- **Long-Term Stability & Independence**: Privately held and debt-free since 1969, allowing for a long-term, sustainable growth strategy without pressure from external investors.
- **Comprehensive Ecosystem**: ArcGIS is a complete, integrated platform that is highly interoperable and supported by a vast partner network, creating a strong ecosystem lock-in.

## Strategic Focus
- **Geographic Approach to Global Challenges**: Prioritizing the use of GIS and location intelligence to tackle major global issues like climate change, sustainability, supply chain resilience, public health, and social equity.
- **AI & Enterprise Technology**: Under the leadership of CTO for Enterprise and AI Technologies, Jay Theodore, the company is focused on the long-term vision of integrating AI and advanced analytics into the ArcGIS system.
- **Open & Interoperable Systems**: Committed to keeping technology open and interoperable to foster collaboration and broad adoption.
- **Expanding Impact**: Continuing to grow its customer base and influence, particularly in national government, city planning, and scientific research.

## Why Work Here
- **Impactful Work**: Employees are motivated by the knowledge that their work supports organizations around the world in solving difficult problems related to sustainability, equity, social justice, science, and humanitarian aid.
- **Culture & Environment**: Described as a supportive culture that encourages creativity, conversation, and collaboration with incredible coworkers. The environment is engaging and focused on making a difference.
- **Benefits**: Comprehensive benefits include fully covered health premiums for employees and eligible dependents, 401(k) with matching, profit sharing (as a privately held company), generous paid time off, flexible schedules for work-life balance, and a robust employee assistance program.
- **Growth & Development**: Numerous educational resources are available, including training and scholarships to university degree programs to support personal and professional goals.
- **Diversity & Inclusion**: Employee networks include Asians and Pacific Islanders, African Americans, Hispanics, women, veterans, and the LGBTQ community. Esri is an equal opportunity employer.
- **Work Policy**: Offers flexible schedules; specific remote/hybrid policy is not explicitly stated on the careers page but is implied by the flexible schedule offering.

## Sources
1. [esri.com - About Esri](https://www.esri.com/en-us/about/about-esri/company)
2. [esri.com - About Esri Overview](https://www.esri.com/en-us/about/about-esri/overview)
3. [esri.com - Careers Overview](https://www.esri.com/en-us/about/careers/overview)
4. [esri.com - Working at Esri](https://www.esri.com/en-us/about/careers/working-esri)
5. [esri.com - Job Search](https://www.esri.com/en-us/about/careers/job-search)

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