---
title: 'Web Integrations Support Engineer at Smartling'
canonical: 'https://feeny.ai/job/web-integrations-support-engineer-smartling-united-states-bk6vqbpj406k'
type: 'job'
last_seen: '2026-11-03'
---

# Web Integrations Support Engineer at Smartling

- **Company:** Smartling
- **Location:** United States
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/smartling/jobs/8319576

## Job description

## Overview

Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.

The Web Integrations Support Engineer is part of the Professional Services team at Smartling. The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable. You will be responsible for ongoing maintenance of customer integrations based on Smartling’s GDN (web proxy) solution to ensure that the integration continues to meet customer needs as their sites change over time.

We are looking for a professional with a track record of successfully supporting enterprise-grade technical solutions, who can communicate complex concepts and ideas effectively, and who takes a systematic troubleshooting approach when dealing with live customer issues. We are currently considering candidates based in the Pacific and Mountain time zones.

You Will

- Own customer tickets end to end, with clear written root-cause explanations and next steps
- Run troubleshooting sessions and workshops with customer engineering teams, advising them on integration best practices
- Escalate to and collaborate with Engineering with clear reproduction steps when an issue needs a product fix
- Build scripts and tooling, to make diagnosis and configuration faster and safer
- Work with technical and business stakeholders to understand requirements and recommend sustainable solutions
- Make changes to live production configuration with care: testing safely, planning for rollback, and telling customers what changed and why
- Act with precision and urgency when customers are affected, and manage changing scope and ambiguity without losing momentum
- Keep learning about new web technologies and contribute to process and tooling improvements

You Have

- A bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience
- 2+ years in a customer-facing technical role such as Support Engineer, Solutions or Technical Consultant, or similar, focused on technical troubleshooting, solution design or implementation
- 2+ years of hands-on experience with HTTP, HTML, CSS (including writing robust selectors), JavaScript and REST APIs
- Strong skills with browser DevTools and network debugging, and an understanding of how pages are built and rendered in the browser
- Working knowledge of proxies, CDNs, web servers, DNS/TLS and caching, plus web security basics (CSP, CORS, cookies, WAFs)
- Comfort with regular expressions, plus the ability to write scripts (JavaScript, Python or Bash)
- Experience diagnosing issues from logs and request traces (Quickwit, Grafana, Kibana, Splunk or similar)
- A methodical, hypothesis-driven approach to complex problems
- Excellent written and spoken communication, with the ability to advise and persuade both technical and non-technical audiences
- The ability to drive outcomes despite complexity, ambiguity or shifting priorities

## Preferred but not required

- Experience with modern front-end frameworks (React, Next.js, Vue) and client-side rendering
- Familiarity with CMS platforms (e.g., AEM, Sitecore, WordPress, Contentful)
- Hands-on experience with Nginx or similar proxy and web server configuration
- Knowledge of SEO fundamentals (hreflang, canonical tags, sitemaps)
- Experience with translation, localization and internationalization, including awareness of RTL and CJK languages, character encoding and locale formatting, and/or fluency in multiple languages
- Software development experience

You Will Enjoy

- Freedom 🏡 - we are remote-first
- Growth  - an opportunity to learn and advance your career
- Wealth 💰 - we offer a competitive salary and 401(k) + company match
- Wellness - health insurance; free medical plan for you and your family
- Balance - flexible PTO + 11 holidays; generous parental leave
- Culture 🤝- an energetic, value-driven, and fun culture and team spirit
- Bonus - employee referral program and Apple equipment

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use the E-Verify platform for work authorization verifications.

The US national total pay range for this role is $90,000 - $110,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

## About Smartling

## Company Overview
- **One-liner**: Smartling is an AI-native translation and localization platform that helps global brands deliver human-quality content in hundreds of languages at scale.
- **Entity Type**: Private, venture-backed (lead investor: Battery Ventures)
- **Headquarters**: New York, NY, USA (with an office in Dublin, Ireland)
- **Founded**: 2009
- **Founders**: Not publicly available from the provided sources

## Core Business
- **Primary industry**: Translation & localization technology (AI-powered language services)
- **Target customers**: B2B Enterprise – large global brands across industries (e.g., British Airways, Canva, IHG, PayPal, Lyft, Therabody)
- **Mission**: “To move the world with words” – making localization and translation seamless through LanguageAI™

## Products & Services
- **[Smartling Platform](https://www.smartling.com/)**: End-to-end, cloud-based translation management system (SaaS) that combines AI translation with human review. Includes automated workflows, quality assurance tools, and a translation proxy for website localization.
- **[LanguageAI™](https://www.smartling.com/)**: Proprietary AI engine that generates human-quality translations, with features such as tone enforcement, bias detection, hallucination mitigation, and brand safety filters.
- **Integration Ecosystem**: 50+ pre-built connectors (WordPress, Contentful, Salesforce, GitHub, etc.) plus open APIs, SDKs, and Zapier support.
- **Managed Language Services**: Access to a vetted network of professional linguists, project management, and dedicated customer success teams.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding not explicitly stated; backed by Battery Ventures (funding round undisclosed)
- **Notable Investors/Partners**: Battery Ventures (lead investor); customers include British Airways, Canva, IHG, PayPal, Lyft, Therabody, and the New York City Mayor’s Office
- **Growth Signals**: Ranked #3 on Fast Company’s Most Innovative Companies list; over 1,000 brands as customers; translates billions of words annually into 450+ languages; 117 employees (per Built In), remote-first with rapid scaling

## Competitive Advantages
- **AI-native platform** – AI is embedded across every layer (translation, quality estimation, workflow automation), not bolted on
- **Enterprise-grade security & compliance** – SOC 2 Type II, HITRUST & HIPAA, PCI DSS Level 1, GDPR, ISO 17100 and ISO 9001:2015
- **No vendor lock-in** – customers retain full ownership of translation memories, glossaries, and content
- **High automation** – up to 99% of the translation process can be automated
- **50+ pre-built integrations** – seamless fit into existing tech stacks

## Strategic Focus
- Deepening AI capabilities (LanguageAI, LLM orchestration, quality agents)
- Scaling automation to reduce manual effort for enterprise customers
- Expanding into new industries (healthcare, finance, enterprise SaaS) that require high compliance
- Continuing to grow the remote-first global team and product offerings

## Why Work Here
- **Remote-first culture** – employees work remotely from 17 countries; offices in New York and Dublin
- **Competitive compensation** – competitive salary & equity, free medical plan for employee and family, 401k retirement planning, commuter benefits
- **Work-life balance** – flexible vacation & PTO, generous maternity/paternity leave
- **Career growth** – mentorship programs, professional development, employee referral bonus
- **Diversity & inclusion** – mean gender pay gap below 10%, hiring practices promote diversity, family medical leave
- **Culture values**: “Be Accountable”, “Good Today, Perfect Tomorrow”, “Constraint Breeds Creativity”, “Debate, Then Commit”

## Sources
1. [smartling.com/careers](https://www.smartling.com/careers/)
2. [smartling.com/about-us](https://www.smartling.com/about-us/)
3. [smartling.com](https://www.smartling.com/)
4. [builtin.com/company/smartling](https://builtin.com/company/smartling)
5. [linkedin.com/company/smartling](https://www.linkedin.com/company/smartling)

## Other roles at Smartling

- [Solution Architect](https://feeny.ai/job/solution-architect-smartling-united-states-y1sqc7c8phx3) — United States
- [Localisation Project Manager](https://feeny.ai/job/localisation-project-manager-smartling-ireland-fktzq03jp8h2) — Ireland
- [Sr. Localization Operations Specialist](https://feeny.ai/job/sr-localization-operations-specialist-smartling-united-states-f5qmsp9zmmtr) — United States
- [Business Development Representative](https://feeny.ai/job/business-development-representative-smartling-europe-g51tw2gzwwxj) — Europe
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-smartling-ireland-5rdth76k2q48) — Ireland
- [Enterprise Account Executive, US](https://feeny.ai/job/enterprise-account-executive-us-smartling-united-states-sk1yqz9g8hjz) — United States
- [Business Development Representative](https://feeny.ai/job/business-development-representative-smartling-united-states-392ac8ybhn4c) — United States
- [Don't see the role you're looking for currently available? Apply here.](https://feeny.ai/job/don-t-see-the-role-you-re-looking-for-currently-available-apply-here-smartling-frzhtvy66645) — United States / EMEA