---
title: 'Welcome Coordinator at Hopscotch Primary Care'
canonical: 'https://feeny.ai/job/welcome-coordinator-hopscotch-primary-care-brevard-163e2vx2a00z'
type: 'job'
last_seen: '2026-09-04'
---

# Welcome Coordinator at Hopscotch Primary Care

- **Company:** Hopscotch Primary Care
- **Location:** Brevard, NC
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/hopscotchprimarycare/jobs/6177526004

## Job description

## About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities.  Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities.  We are on a mission to transform healthcare in rural America.  We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch.  Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible.  Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day.  If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.

## About the Role

At Hopscotch Primary Care, we take a team approach to serve patient needs and provide the best care possible.  Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time.  The Hopscotch Care Team is responsible for delivering high-touch, high-quality care to patients, including coordination of care across different physicians and within the healthcare system.

As the Welcome Coordinator you will serve as the initial point of contact when patients enter the practice. With the goal of championing an accessible and patient-centered clinic experience, you will set the tone of warmth and caring while managing phone and electronic communication, reception, appointment scheduling and front office operations.

This position is based in our clinic location in Brevard, NC and the schedule is M-F 8-5.

## What You'll Do

As the Welcome Coordinator, your responsibilities will include, but are not limited to:

- Greet and check patients in and out
- Verify insurance and collect copays
- Maintain multiple schedules
- Verify and update patient information in the electronic health record
- Assist patients with forms and paperwork
- Schedule patients and conduct outreach to them
- Coordinate transportation for patients
- Prepare and process medical records
- Answer calls, take messages, and distribute communication across the care team via phone and electronic health record.
- Other duties as assigned

## About You

You would be a great fit for this position if you have previous clerical experience in a medical office setting with:

- 1-2 years minimum experience in a customer service and customer-facing role
- A kind and positive attitude with passion for helping others
- Proficiency with computers
- Ability to be flexible in a fast-paced environment

Additional skills and requirements for the role:

- Strong interpersonal and communication skills, verbal and written
- Desire to improve patient access to care and providing a warm and caring clinic experience
- Proven reliability, organization, and dependability
- A team player, happy to do what it takes to support their team-mates
- Ability to travel within Western North Carolina, working across clinics
- US work authorization

From a cultural perspective, you:

- Agile, yet thoughtful and can work effectively in a fast-paced, ever-changing environment
- Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges
- Accountable, holding yourself and others to a high standard and seek to support and develop others
- Willing to roll up your sleeves to support the work required and collaborate effectively with people of all backgrounds
- Concise and articulate, drive towards clarity and deliver on your commitments
- Collaborative, assuming positive intentions
- Customer-focused, with a passion for serving patients and providers who make healthcare possible

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team.  You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

## About Hopscotch Primary Care

## Company Overview
- **One-liner**: Hopscotch Primary Care delivers advanced, value-based primary care to seniors in rural communities, with a focus on Medicare and Medicare Advantage patients.
- **Entity Type**: Private (Series C, 2024)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2021
- **Founders**: Not publicly available (company founded as Hopscotch Healthcare, Inc.)

## Core Business
- **Primary industry**: Healthcare – Senior Primary Care (value-based, rural-focused)
- **Target customers**: Seniors (Medicare, Medicare Advantage, Medicare/Medicaid) in rural communities
- **Mission**: “Transform lives in rural communities through accessible and proactive value-based care” [hellohopscotch.com](https://hellohopscotch.com/)

## Products & Services
- **[Advanced Primary Care Clinics]**: In-person clinics offering comprehensive, team-based primary care with intentionally small patient panels, extended appointment times, and a full care team (physicians, nurse practitioners, care managers, behavioral health). Model is value-based, aiming to improve health outcomes while reducing costs.
- **[Remote/Telehealth Support]**: Care management and patient engagement extends beyond clinic walls; includes remote monitoring and community outreach.
- **[Medicare/Medicaid Navigation]**: Support for patients enrolling in and utilizing Medicare, Medicare Advantage, and dual-eligible plans.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – **$100M** (as of June 2024) [linkedin.com](https://www.linkedin.com/company/hellohopscotch)
- **Notable Investors/Partners**: 
  - Series C (June 2024): $50M from 1 investor (per LinkedIn) or 7 investors (conflicting reports)
  - Prior Private Equity Round (2023): 1 investor
  - The National Health Service Corps (NHSC) – clinics qualify for loan repayment programs [hellohopscotch.com/careers](https://hellohopscotch.com/careers/)
- **Growth Signals**: 
  - Headcount grew 13.9% YoY (88 employees, +14) [linkedin.com](https://www.linkedin.com/company/hellohopscotch)
  - Active job postings increased 44% YoY (36 open roles) [linkedin.com](https://www.linkedin.com/company/hellohopscotch)
  - New C-suite appointments in 2024-2025: CEO Tim Gronniger, CMO Aditi Mallick, CFO Ashley White [linkedin.com](https://www.linkedin.com/company/hellohopscotch)
  - Serving “thousands of patients” in rural communities, with presence in North Carolina, Illinois, and expanding [job-boards.greenhouse.io](http://job-boards.greenhouse.io/hopscotchprimarycare)

## Competitive Advantages
- **Rural Focus**: Dedicated exclusively to rural underserved communities, a segment often neglected by larger health systems.
- **Value-Based Care Model**: Aligned incentives for patient outcomes rather than volume; small panels allow deeper relationships.
- **Full Care Team**: Multi-disciplinary teams (physicians, NPs, social workers, care managers) providing wrap-around support.
- **Technology-Enabled**: Internal product and engineering team building custom tools for care coordination and patient engagement.

## Strategic Focus
- Geographic expansion in rural markets (hiring across North Carolina, Western NC, Illinois).
- Scaling the value-based model to serve more Medicare and dual-eligible seniors.
- Investing in technology platform (Senior Manager, Product Management role listed) to support care delivery.
- Strengthening partnerships with local health systems, community organizations, and NHSC.

## Why Work Here
- **Mission-Driven**: Employees directly impact health outcomes for underserved senior populations in rural America.
- **Culture**: Values include “Patient First, Team Always,” “Make Every Moment Count,” “Rise to the Challenge,” and “Data, Insight, Action” [hellohopscotch.com/careers/working-at-hopscotch](https://hellohopscotch.com/careers/working-at-hopscotch/)
- **Work Arrangement**: Mix of in-clinic (North Carolina, Illinois) and remote roles (Central Team, Data/Engineering roles, Clinical Innovation Fellow) [job-boards.greenhouse.io](http://job-boards.greenhouse.io/hopscotchprimarycare)
- **Benefits**: Competitive and equitable compensation, medical/dental/vision, 401k matching, HSA/FSA, PTO, Employee Assistance Programs, professional development, NHSC loan repayment eligibility [hellohopscotch.com/careers/working-at-hopscotch](https://hellohopscotch.com/careers/working-at-hopscotch/)
- **Diversity & Inclusion**: Stated commitment to building diverse teams and inclusive communities; encourages applications regardless of race, gender, age, disability, etc. [hellohopscotch.com/careers](https://hellohopscotch.com/careers/)
- **Recognition**: Awarded 2024 OnCon Icon Award for Top 100 Talent Acquisition Teams [hellohopscotch.com/careers](https://hellohopscotch.com/careers/)
- **Engineering/Product Culture**: In-house Product and Engineering team building healthcare technology; Senior Manager, Product Management role is remote.

## Sources
1. [hellohopscotch.com](https://hellohopscotch.com/) – Main site, mission, who we serve
2. [hellohopscotch.com/careers](https://hellohopscotch.com/careers/) – Careers overview, values, NHSC, award
3. [hellohopscotch.com/careers/working-at-hopscotch](https://hellohopscotch.com/careers/working-at-hopscotch/) – Benefits, culture, roles
4. [job-boards.greenhouse.io/hopscotchprimarycare](http://job-boards.greenhouse.io/hopscotchprimarycare) – Open job listings, patient count, tech stack
5. [linkedin.com/company/hellohopscotch](https://www.linkedin.com/company/hellohopscotch) – Company details, funding, headcount, recent departures, news

## Other roles at Hopscotch Primary Care

- [Systems Administrator I](https://feeny.ai/job/systems-administrator-i-hopscotch-primary-care-chicago-hexceft00f6m) — Chicago, IL
- [Medical Assistant](https://feeny.ai/job/medical-assistant-hopscotch-primary-care-western-north-carolina-region-zke3855pxpft) — Western North Carolina Region
- [Part Time Primary Care Physician](https://feeny.ai/job/part-time-primary-care-physician-hopscotch-primary-care-spruce-pine-w5rdjafazaf4) — Spruce Pine, NC
- [Part Time Medical Director](https://feeny.ai/job/part-time-medical-director-hopscotch-primary-care-spruce-pine-kq0gy0t9zgj9) — Spruce Pine, NC
- [Medical Director (Sign On Bonus!)](https://feeny.ai/job/medical-director-sign-on-bonus-hopscotch-primary-care-asheville-a5dr7y957cf7) — Asheville, NC
- [Advanced Practice Provider](https://feeny.ai/job/advanced-practice-provider-hopscotch-primary-care-spruce-pine-t6m2gnyrbvrt) — Spruce Pine, NC
- [Advanced Practice Provider](https://feeny.ai/job/advanced-practice-provider-hopscotch-primary-care-shelby-fb3a3yz6h79q) — Shelby, NC
- [Advanced Practice Provider](https://feeny.ai/job/advanced-practice-provider-hopscotch-primary-care-marion-pbbhh9at8exr) — Marion, NC
- [Advanced Practice Provider](https://feeny.ai/job/advanced-practice-provider-hopscotch-primary-care-asheville-sygjmpkv9x9g) — Asheville, NC
- [Director, Information Technology](https://feeny.ai/job/director-information-technology-hopscotch-primary-care-charlotte-tcgqyam3r85n) — Charlotte, NC