---
title: 'Workflows and Memory - AI PM at Infinitus Systems'
canonical: 'https://feeny.ai/job/workflows-and-memory-ai-pm-infinitus-systems-san-francisco-g0q5ngjyvsjq'
type: 'job'
last_seen: '2026-10-17'
---

# Workflows and Memory - AI PM at Infinitus Systems

- **Company:** Infinitus Systems
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/infinitus/794bbc47-478f-4327-8293-8c87f24f2f29

## Job description

Help Build the Future of Healthcare AI

Infinitus is AI communications in service of patients. Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources. Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes.

The Mission At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers. Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare.

Studio is healthcare’s no-code AI agent platform. Every agent our customers deploy gets built there: teams define what an agent should do, pressure-test it across thousands of simulated conversations, connect it to the systems where healthcare work actually happens, and ship it to production, all without writing code. We’re growing the team building Studio, and you’ll be a core part of that. You will join the team deepening and expanding our product portfolio, including:

- The agent builder, where teams define an agent’s behavior and validate it against evals before it ever talks to a real patient, payor, or provider.
- The system of context, the entities and knowledge layer that gives every agent the data, memory, and domain understanding our best human coordinators rely on.
- Connectors, which plug agents into the CRMs, EHRs, and payor systems our customers already run on.

You’ll work alongside other product managers on Studio and side by side with an engineering team pushing the edge of what AI and ML can do. You’ll help decide how the latest breakthroughs actually show up in the product, and you’ll see them in customers’ hands in weeks, not quarters.

## Your Impact

In your first year, you will:

- Take a meaningful slice of Studio from idea to shipped, owning discovery, requirements, and launch for the areas closest to you.
- Help build our system of context: shape how entities, knowledge, and memory work so agents bring real domain understanding into every conversation.
- Turn what’s happening in AI into product. Track new models and techniques, and translate them into features that keep our agents sharper and more capable than anything else out there.
- Make building an agent feel easy. Define how teams design, test, deploy, and refine agents without code, and make that experience faster with every release.
- Stay close to customers and users, turning what you learn into a roadmap grounded in real needs, not guesses.
- Partner with a deeply technical engineering team, staying current enough on AI and ML (including reading the research) to make sharp product and technical tradeoffs alongside them.
- Use product analytics and usage data to decide what to build, what to cut, and where to double down.
- Ship, measure, and iterate fast, balancing the performance, latency, and cost tradeoffs healthcare demands.

## Your Skillset

We are looking for someone who has:

- 4+ years of product management experience, with a track record of launching customer-facing products (not just internal tools).
- Strong product sense and creativity. You form your own point of view on what to build and why, and you drive it forward without waiting to be told.
- Genuine curiosity about AI: you actively learn on your own, through side projects, self-study, or staying close to the latest models and techniques.
- A data-driven approach to decisions, with strong product analytics instincts.
- A demonstrated ability to lead cross-functional teams through the full product development lifecycle.
- Comfort working alongside a highly technical engineering team and keeping pace with a fast-moving AI space.
- A hustle mentality: you move fast, get your hands dirty, and own whatever needs owning.
- Excellent communication and presentation skills, with the ability to build buy-in across teams.
- Experience writing clear requirements, managing backlogs, and driving work to done in tools like Jira or Linear.

Additional nice-to-have skills:

- Experience at an early-stage or high-growth startup.
- Prior experience building or launching AI agents, or working on AI and ML products.
- Familiarity with knowledge graphs, retrieval, or data modeling.
- Familiarity with healthcare (helpful but not required; we care more about AI curiosity and strong product instincts).
- Proficiency wireframing and editing designs in Figma.
- A degree in a technical discipline.

## Why You’ll Love It Here

Please Note: the following benefits are for salaried employees

- Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)
- Competitive salary, equity, and 401(k)
- Wellness stipend & great benefits (medical, dental, vision)
- Generous PTO & parental leave
- Bi-annual offsites & a collaborative, mission-driven culture

What to Expect in the Interview Process

- Apply & meet our recruiting team
- Virtual interviews to showcase your skills
- Final onsite loop to meet the team and get to know us better
- Chat with our CEO

Curious to Learn More?

- Read our [Blog](https://www.infinitus.ai/blog/) to hear from Infinauts about what we’re building
- Discover how our company values ([CODES](https://www.infinitus.ai/careers/)) guide us
- Follow our CEO, [Ankit Jain](https://www.linkedin.com/in/jainankit/recent-activity/all/), for industry updates

We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities. Ready to join us? Let’s talk! ​​Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Please Note: Applicants must be authorized to work in the US without employer sponsorship.

## About Infinitus Systems

## Company Overview
- **One-liner**: Infinitus builds an agentic AI platform that automates clinical and administrative phone calls and digital communication between patients, providers, and payors to remove friction from the healthcare journey.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Ankit Jain (CEO) and Shyam Rajagopalan (Technology Lead)

## Core Business
- **Primary industry**: Healthcare AI / Healthcare Communications
- **Target customers**: Pharmaceutical companies, specialty pharmacies, payors (health insurers), and health systems (enterprise B2B)
- **Mission statement**: "Engineering better health outcomes for everyone" by making healthcare "wait-less" – reducing administrative burden so patients can access care faster.

## Products & Services
- **Infinitus AI Agents (Platform)**: AI-powered voice and digital agents that handle routine healthcare communication tasks – benefit verification, prior authorization follow-ups, patient enrollment, copay card monitoring, refill coordination, and proactive adherence check-ins. The agents work across channels and can be deployed quickly with guardrails for compliance. [infinitus.ai](https://www.infinitus.ai/)
- **Studio**: A no-code AI agent builder that enables healthcare teams to design, test, deploy, and refine custom AI agents without writing code. Claims 40% more accuracy and 90% faster deployment versus alternatives. [infinitus.ai](https://www.infinitus.ai/)
- **Lens**: A conversation analytics tool that evaluates every patient, provider, and payor interaction (both human- and AI-led) across channels. Features include 15x faster analysis, 100% detection of potential adverse events, and scoring of conversations in under 5 minutes. [infinitus.ai](https://www.infinitus.ai/)
- **Pharma Patient Access Solution**: Specialized automation for pharma patient support programs – enrollment, benefit verification, prior authorization, financial assistance navigation – to reduce time-to-therapy. [cbinsights.com](https://www.cbinsights.com/company/infinitus-systems)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Total Funding**: $102.9M raised to date (last round: $51.5M Series C, raised ~2024) [cbinsights.com](https://www.cbinsights.com/company/infinitus-systems)
- **Notable Investors/Partners**: Andreessen Horowitz (a16z – Ilya Fushman on board), Kleiner Perkins (Scott Kupor, partner), Google Ventures (Krishna Yeshwant, partner). Board advisors include John Driscoll (formerly President US Healthcare at Walgreens). [infinitus.ai](https://www.infinitus.ai/company/about-us/)
- **Key Metrics**:
  - 100M+ minutes of conversation automated across clinical and administrative workflows [infinitus.ai](https://www.infinitus.ai/)
  - 8M+ calls completed [infinitus.ai](https://www.infinitus.ai/)
  - Supporting 125,000+ providers [infinitus.ai](https://www.infinitus.ai/)
  - 44% of the Fortune 50 supported by Infinitus [infinitus.ai](https://www.infinitus.ai/)
  - 8 out of 10 of the top pharmaceutical manufacturers are customers [infinitus.ai](https://www.infinitus.ai/company/about-us/)
- **Growth Signals**: Major enterprise adoption among largest healthcare organizations; continuous expansion of AI agent capabilities (e.g., new Clinical Escalations feature). High-profile board and investor backing indicates strong confidence.

## Competitive Advantages
- **Purpose-built for healthcare**: Unlike general-purpose AI call centers, Infinitus agents are designed with healthcare-specific guardrails, compliance (HIPAA, PHI), and integration with payor/provider systems.
- **Proven scale**: Already handling millions of calls and serving the majority of the largest pharma companies and nearly half the Fortune 50 – a high bar for new entrants.
- **Full-stack platform**: Combines conversational AI, analytics (Lens), and a no-code builder (Studio) into one platform, making it easier for healthcare teams to own and iterate on workflows.
- **Ecosystem connections**: Agents communicate with payors, patients, and providers as a unified system, reducing fragmented point solutions.

## Strategic Focus
- **Depth over breadth**: Deepening automation across the patient journey – from pre-therapy access to long-term adherence. The recent "Clinical Escalations" feature signals a move into real-time clinical risk detection.
- **Platform expansion**: Growing Studio and Lens to make the platform self-service and insight-rich for customers, driving stickiness and faster deployment.
- **Enterprise sales**: Leveraging existing large pharma and health system relationships to cross-sell additional agent types and analytics capabilities.
- **Maintaining trust**: Emphasizing accuracy (40% more accurate), reliability, and human-in-the-loop design to ensure healthcare leaders feel safe adopting AI agents.

## Why Work Here
- **Culture & Values**: Named a Certified "Great Place to Work" three years in a row – 90% of employees say it’s a great place to work (vs. 57% U.S. average). Core values are summed up as "CODES": Customer obsessed, Engage employees, Disagree + commit, See say do, Optimistic realists. [infinitus.ai](https://www.infinitus.ai/careers/)
- **Work Model**: Hybrid – San Francisco office (Brannan Street) with in-office days Monday, Tuesday, Thursday for most roles. Remote options available for GTM and Operations teams. [infinitus.ai](https://www.infinitus.ai/careers/)
- **Perks & Benefits**:
  - Medical, dental, vision insurance (United Healthcare PPO plans, Kaiser HMO for CA residents; $0 mental health copay for in-network)
  - 401(k) plan (Human Interest, eligible day 30)
  - Flexible PTO plus 8 company holidays
  - Paid parental leave for birth, adoption, or foster placement
  - Quarterly equipment + wellness stipend (for home office or physical/mental health)
  - Annual company and team offsites for in-person connection
- **Engineering Culture**: Focus on building reliable, compliant AI at scale. The company encourages ownership ("See, say, do") and healthy debate. Employees are mission-driven around improving healthcare outcomes.

## Sources
1. [infinitus.ai](https://www.infinitus.ai/) – Product overview, metrics, customers
2. [infinitus.ai](https://www.infinitus.ai/careers/) – Careers page, culture, perks, work model
3. [infinitus.ai](https://www.infinitus.ai/company/about-us/) – Leadership, board, investors, mission, milestones
4. [cbinsights.com](https://www.cbinsights.com/company/infinitus-systems) – Funding, founding date, total raised, customer examples
5. [linkedin.com](https://www.linkedin.com/company/infinitusai) – LinkedIn profile (year founded, company size)

## Other roles at Infinitus Systems

- [Data Analyst](https://feeny.ai/job/data-analyst-infinitus-systems-san-francisco-ng9b5eqs06wq) — San Francisco, CA
- [HR Business Leader](https://feeny.ai/job/hr-business-leader-infinitus-systems-san-francisco-5p628wyrgvxf) — San Francisco, CA
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-infinitus-systems-remote-v0w668vm2pqz)
- [Product Manager, AI Hub](https://feeny.ai/job/product-manager-ai-hub-infinitus-systems-san-francisco-692qeghp2v07) — San Francisco, CA
- [Vendor & Resource Manager](https://feeny.ai/job/vendor-resource-manager-infinitus-systems-remote-5e472jh7h4t0)
- [AI Full Stack Engineer](https://feeny.ai/job/ai-full-stack-engineer-infinitus-systems-san-francisco-m6dhphktgftz) — San Francisco, CA