---
title: 'Workforce Analyst at Wing Assistant'
canonical: 'https://feeny.ai/job/workforce-analyst-wing-assistant-makati-fagnvgs3yk3z'
type: 'job'
last_seen: '2026-09-08'
---

# Workforce Analyst at Wing Assistant

- **Company:** Wing Assistant
- **Location:** Makati, Philippines
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-02-26
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/getwingapp/e5c51c08-c8c3-479a-be65-fb64431ac9da

## Job description

## The Role

The Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA), Training, and Operations to ensure the VA’s onboarding is smooth, timely, and fully informed.

The Workforce Scheduler’s role: by the time the VA starts, the Operations team already understands the client, their business, and the VA’s expected scope, so execution begins on Day 1 with minimal friction.

## Key Responsibilities

Scheduling & Coordination

● Coordinate the onboarding timeline for matched VAs from “match confirmed” through “ready for Day 1.” ● Participate in the internal and external meetings (e.g., client discovery/intro, internal kickoff, training handoff, ops alignment) to extract all critical information required ● Act as the central point of contact to ensure schedule alignment across Sales, CSM, TA, Training, and Ops.

Cross-Functional Handoffs ● Partner with Sales + CSM to capture and schedule client context transfer (business overview, goals, scope, tools, working hours, success metrics). ● Coordinate with TA to confirm VA readiness status, documentation completion, start date, and work hours alignment. ● Coordinate with Training to ensure VA completes any required training and that outputs (Scorecards, Attendance, Nesting Results) are shared with Operations. ● Coordinate with Operations to ensure the team receives client background and onboarding details before the VA starts.

Documentation & Readiness Tracking ● Maintain an onboarding tracker with clear milestones, owners, dates, and status updates. ● Ensure key onboarding inputs are complete (client profile, scope notes, tool access requirements, schedules, SOP links, escalation contacts). ● Identify gaps, follow up with owners, and drive tasks to closure. Stakeholder Communication ● Send clear calendar invites, reminders, and agendas; confirm attendance and readiness ahead of meetings. ● Provide daily/weekly status updates to the Workforce Manager and relevant stakeholders. ● Flag risks early (missing client info, schedule conflicts, start date risk, incomplete training, ops not briefed).

Process Improvement ● Recommend improvements to onboarding workflow, templates, checklists, and scheduling cadence. ● Track bottlenecks (e.g., delayed handoffs) and propose solutions.

Success Metrics (KPIs) ● % of matched VAs onboarded on-time (by start date) - 95% ● % of onboardings with complete client context delivered to Ops before Day 1 - 100% ● Time-to-onboard from match confirmation to VA start - 100% ● Reduction in Day 1 issues (missing access, unclear scope, incomplete brief) - 95% ● Stakeholder satisfaction (Ops/CSM/Training feedback) - 95%

Required Qualifications ● 1–2 years of experience in scheduling, operations coordination, workforce coordination, onboarding coordination, or similar roles. ● Strong cross-functional coordination experience with multiple stakeholders and deadlines. ● Excellent written and verbal communication skills. ● High attention to detail and strong follow-through. ● Comfortable working in fast-paced environments with shifting priorities. ● Agile and able to work both onsite and remotely (Office located at Makati City, Philippines)

## Preferred Qualifications

● Experience supporting BPO/outsourcing, staffing, or VA/client matching operations. ● Familiarity with tools like Google Workspace, mySQL programming, Discord / Slack, CRMs, and ClickUp ● Prior experience with IEX or Genesys, or other WFM tools ● Experience creating or improving SOPs and checklists. ● Workforce Staff Planning is a plus

## Skills & Competencies

● Calendar management and scheduling mastery ● Stakeholder management and proactive follow-ups ● Process-driven, organized, and reliable ● Problem-solving mindset; anticipates risks before they become blockers ● Comfortable working with structured trackers and templates

Benefits: ● Salary- PhP 30,000 (Subject to possible Merit Increased based on annual performance appraisals) ● With HMO, employee is the Principal, additional dependents can be added but will be deducted from the contractor’s salary ● PTO/SL Credits (Accrued 1.25 per full calendar month of service)

## About Wing Assistant

## Company Overview
- **One-liner**: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises.
- **Entity Type**: Private (funded: Seed & Pre-Seed)
- **Headquarters**: Berkeley, California, United States
- **Founded**: 2018
- **Founders**: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn.

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Virtual Assistant Services
- **Target customers**: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing)
- **Mission or purpose statement**: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities.

## Products & Services
- **General Virtual Assistant (GVA) Full-Time**: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month.
- **General Virtual Assistant (GVA) Part-Time**: 80 hours/month, $699/month – same features with limited file storage.
- **Healthcare Assistant**: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant).
- **Other Specialty Roles**: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing.
- **Enterprise Services**: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M.
- **Notable Investors/Partners**: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020).
- **Growth Signals**: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles.

## Competitive Advantages
- **Top 1% talent pool**: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually.
- **Free replacement guarantee**: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager.
- **Managed service model**: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead.
- **Month-to-month contracts**: No long-term commitment, with plans starting at $699/month for part-time support.
- **Security-first**: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows.

## Strategic Focus
- **Current priorities**: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement).
- **Growth direction**: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications.
- **Operational efficiency**: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount.

## Why Work Here
- **Culture**: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
- **Remote/hybrid policy**: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
- **Notable perks**: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
- **Engineering culture**: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.

## Sources
1. [linkedin.com](https://linkedin.com/company/wingassistant)
2. [get.wingassistant.com](https://get.wingassistant.com/)
3. [leadiq.com](https://leadiq.com/c/wing-assistant/5a1daaf52300005b009fbca2)
4. [wingassistant.com](https://wingassistant.com/careers/us/executive-assistant-us-columbus/)
5. [linkedin.com](https://linkedin.com/company/wing-india)

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