---
title: 'Workforce Management Analyst at Vida Health'
canonical: 'https://feeny.ai/job/workforce-management-analyst-vida-health-united-states-8c1bpdk7j0fj'
type: 'job'
last_seen: '2026-10-28'
---

# Workforce Management Analyst at Vida Health

- **Company:** Vida Health
- **Location:** United States
- **Compensation:** $70k–$80k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.lever.co/vida/e8c0c463-893f-4fdd-903f-49da6fc4d9ea

## Job description

## ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

The Workforce Management (WFM) Analyst is a critical role responsible for optimizing staffing levels and agent productivity across all contact center channels, including inbound calls, outbound calls, email, and potentially chat and social media. This role ensures the right number of skilled agents are available at the right time to meet service level agreements (SLAs), operational efficiency targets, and customer satisfaction goals. The WFM Analyst leverages data analysis, forecasting, scheduling, and real-time monitoring to maximize resource utilization and enhance the overall customer and agent experience.

Responsibilities:

- Develop and maintain accurate short and long-term forecasts for multi-channel contact volumes (calls, emails, etc.).
- Translate forecasts into staffing requirements and create optimized agent schedules that meet service level targets.
- Monitor real-time performance across all channels and make proactive, intraday adjustments to staffing and applications.
- Manage agent schedule adherence, time-off requests, and other scheduling adjustments.
- Collaborate with operations, marketing, and other departments to gather insights that impact contact volume.
- Provide clear and concise communication regarding performance, schedules, and staffing decisions to leadership and the team.
- Develop and distribute regular WFM reports and dashboards on key performance indicators (KPIs) like service level and occupancy.
- Conduct root cause analysis for service misses and provide actionable insights for improvement.
- Identify opportunities to improve WFM processes and refine forecasting models based on historical analysis.
- Build strong working relationships with contact center leadership and agents to foster a collaborative environment.
- Additional responsibilities as needed.

Qualifications:

- Bachelor's degree in Business Administration, Statistics, Operations Management, or a related field (or equivalent practical experience).
- 2-3 years of experience within a multi-channel contact center environment (inbound, outbound, email preferred) preferably in a Workforce Management role.
- Experience with a major WFM software platform (e.g., NICE IEX, Verint, Aspect, Genesys, Calabrio).
- Ability to collect, analyze, and interpret complex data to derive insights and make data-driven decisions.
- Understanding of various forecasting methodologies and their application in a contact center.
- Functional knowledge of WFM systems for forecasting, scheduling, and real-time management.
- Advanced Excel Skills (Google Sheets) including pivot tables, VLOOKUPs, charting, and complex formulas.
- Ability to identify issues, analyze root causes, and propose effective solutions in a fast-paced environment.
- Excellent verbal and written communication skills with the ability to convey complex information clearly to diverse audiences (agents to leadership).
- Meticulous in data entry, reporting, and schedule creation.
- Ability to thrive in a dynamic environment, manage multiple priorities, and react calmly to unexpected events.
- Understanding of how WFM impacts customer experience.
- Ability to collaborate effectively with cross-functional teams.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position. All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida will remain open through end of year, until filled.

#LI-remote

## About Vida Health

## Company Overview
- **One-liner**: Vida Health is a virtual care company that provides personalized, AI-driven programs for managing chronic physical and behavioral health conditions like diabetes, obesity, depression, and hypertension.
- **Entity Type**: Private (Total Funding: $216.5M)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2014
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Healthcare IT / Virtual Care / Digital Health
- **Target customers**: B2B — self-insured employers (Fortune 1000), major national health plans, and large healthcare providers
- **Mission or purpose statement**: "We help people get better — and we’re helping the healthcare system get better, too." The company focuses on the 80% of U.S. healthcare spend attributed to chronic conditions.

## Products & Services
- **Vida Platform (Mobile App & Web)**: A cloud-based platform that pairs users with a network of licensed healthcare providers (dietitians, therapists, health coaches) and delivers AI-driven insights. Integrates with 100+ devices and apps for real-time data capture.
- **Chronic Condition Programs**: Personalized programs for diabetes, obesity, depression, hypertension, and other co-occurring conditions.
- **Employer & Payer Solutions**: A white-label or integrated solution for employers and health plans to activate, engage, and empower members to improve health outcomes and reduce costs.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of $110M (as of latest available data); Total Funding of $216.5M.
- **Notable Investors/Partners**: Investors include Khosla Ventures, StartX, Aspect Ventures, Canvas, Workday, Nokia, Ally Bridge Group, Centene, AVP, and Hercules Capital. Partners include Fortune 1000 companies and major national payers.
- **Growth Signals**: Headcount grew 16% year-over-year to 432 employees. Distributed workforce across 11 countries. Active job postings (9 as of latest data) indicate ongoing hiring, though posting trends show a recent monthly decline of 10%.

## Competitive Advantages
- **Integrated Physical + Behavioral Health**: Vida uniquely combines coaching, therapy, and medical nutrition in a single platform, addressing the high co-morbidity of chronic physical and mental health conditions.
- **Deep Data & AI Integration**: The platform captures real-time data from 100+ devices and apps, using AI-driven insights to personalize care and provide ROI data to payers.
- **Trusted by Large Enterprise**: Backed by major payers (Centene) and trusted by Fortune 1000 clients, providing a strong distribution moat in the B2B healthcare space.

## Strategic Focus
- **Scaling Enterprise Sales**: Recent job postings for a "VP of Sales- Taft-Hartley & Labor Markets" and "Client Success Director- PBM Partner Lead" indicate a push into union/labor markets and pharmacy benefit management partnerships.
- **AI & Data Infrastructure**: Hiring for a "Commercial AI Administrator" and senior engineering roles suggests continued investment in AI-driven care models and data operations.
- **Clinical Expansion**: Focus on chronic conditions that account for the majority of U.S. healthcare costs, aiming to deliver measurable cost savings and health outcomes.

## Why Work Here
- **Mission-Driven Work**: "Do work that changes lives. Starting with yours." The company emphasizes a compassionate, innovative, and clinically impactful environment.
- **Remote-First Culture**: The vast majority of current open positions (including engineering, clinical, and operations roles) are listed as "Remote — Full Time" for candidates in the United States.
- **Total Rewards**: Offers company equity, generous parental leave, dental and health insurance, Flexible Spending Account (FSA), tuition assistance, pet-friendly office (HQ), free snacks/drinks, and customized development tracks.
- **Engineering & Tech Culture**: Tech stack is modern and robust (Python, Django, React Native, Kubernetes, Google Cloud Platform, Snowflake, MLflow), offering exposure to full-stack, data, and AI/ML engineering in a healthcare context.
- **Employee Sentiment**: Employer rating is 3.3/5.0 (292 reviews). Work-life balance scores highest (3.7), while career growth scores lowest (3.0), which is typical for high-growth startups.

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/vida-health)
2. [Vida Health Careers Page](https://www.vida.com/careers/)
3. [Lever.co Job Board](https://jobs.lever.co/vida)
4. [Vida Health Leadership Team](https://www.vida.com/our-team/)
5. [Built In San Francisco Profile](https://builtin.com/company/vida-health)

## Other roles at Vida Health

- [Senior Operations Program Manager](https://feeny.ai/job/senior-operations-program-manager-vida-health-united-states-p1xyfpcvg0pn) — United States
- [Quality Compliance & AI Operations Analyst](https://feeny.ai/job/quality-compliance-ai-operations-analyst-vida-health-united-states-w6z4aswkx3sj) — United States
- [Clinical Assistant](https://feeny.ai/job/clinical-assistant-vida-health-united-states-3nn5egc6h75s) — United States
- [Implementation Operations Manager](https://feeny.ai/job/implementation-operations-manager-vida-health-united-states-5ds9x2j43dnx) — United States
- [Client Success Partner Integration Manager](https://feeny.ai/job/client-success-partner-integration-manager-vida-health-united-states-hhcztg00vr16) — United States
- [Senior Data Engineer- Data Platform](https://feeny.ai/job/senior-data-engineer-data-platform-vida-health-united-states-x24vc0xg810k) — United States
- [Backend Software Engineer II- Data Platform](https://feeny.ai/job/backend-software-engineer-ii-data-platform-vida-health-united-states-kt2f1rket7ww) — United States
- [VP of Sales, Payer](https://feeny.ai/job/vp-of-sales-payer-vida-health-united-states-jj1a9hhhh675) — United States
- [Director of Payer Sales](https://feeny.ai/job/director-of-payer-sales-vida-health-united-states-gsrrd92c4qje) — United States
- [Site Reliability Engineer III](https://feeny.ai/job/site-reliability-engineer-iii-vida-health-united-states-0g5egqbwkgd4) — United States