---
title: 'Workforce Management Manager at Veezu'
canonical: 'https://feeny.ai/job/workforce-management-manager-veezu-cardiff-hq-hf7cv584271z'
type: 'job'
last_seen: '2026-11-05'
---

# Workforce Management Manager at Veezu

- **Company:** Veezu
- **Location:** Cardiff Hq
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/veezu/dea0234c-3b0f-437d-b777-32549d95ddba

## Job description

Your role at Veezu: The Workforce Management (WFM) Manager is responsible for overseeing end-to-end workforce planning within a fast paced contact centre environment, with direct oversight of an offshore partner responsible for producing demand forecasts and staffing models. This role ensures forecast accuracy, optimal staffing levels, service level achievement and cost efficiency. The WFM Manager acts as the primary liaison between internal JBC (contact centre) Management and the offshore WFM team to ensure alignment on assumptions, performance expectations and continuous improvement. This role ensures that our JBCs are staffed to operate with excellence, consistency & efficiency, maximising booking performance, enhancing customer experience and driving success.

Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do:

- The WFM Manager will provide leadership, guidance, and support to all Team Managers, acting as the central point of operational coordination and strategic alignment for JBC forecasting & scheduling nationwide.
- Create a balance between cost efficiency & service performance.
- Manage shift patterns, holiday cover and absence planning.
- Work with Shift Managers to monitor live operational performance.
- Make in-day adjustments to staffing.
- Manage contingency planning for demand spikes and extreme weather.

## OFFSHORE VENDOR MANAGEMENT

- Manage the relationship with the offshore WFM provider responsible for forecasting and capacity planning.
- Review and validate forecasts produced by the offshore team (short-term, long-term, and budget forecasts).
- Ensure forecasting assumptions align with business drivers, marketing plans, seasonality, and growth projections.
- Drive continuous improvement.
- Align offshore staffing models with UK demand forecasts.
- Escalate performance issues.

## FORECASTING & CAPACITY PLANNING

- Approve weekly, monthly, and annual forecasts for contact volume, AHT, shrinkage, and FTE requirements.
- Challenge assumptions and drive continuous improvement in forecasting methodologies.
- Communicate with local JBC Management teams to maintain accuracy.
- Work with Head of / JBC Director on medium & long term budgets and headcount modelling.
- Identify risks to over/under staffings.

## SCHEDULING & SERVICE LEVEL MANAGEMENT

- Ensure schedules generated meet service level targets.
- Monitor intraday and real-time performance in partnership with Operations.
- Oversee shrinkage, occupancy, and adherence performance.
- Escalate risks related to under- or over-staffing.

## PERFORMANCE REPORTING & ANALYTICS

- Provide reporting on service levels, forecast accuracy (volume, call to booking ratio, CPH & AHT) and capacity utilisation.
- Identify trends and recommend data-driven improvements.
- Conduct root cause analysis on service level misses.

## ACQUISITION GROWTH

- Assist the M&A and Integration teams with the successful integration of newly acquired businesses.
- Implement agreed strategies and associated plans and ensure projects are delivered on schedule and meet agreed timescales, objectives, business needs and budget.

## COMPLIANCE

- Maintain the highest standards of Health & Safety.
- Lead by example and act in compliance with GDPR, information governance, our policies and area specific requirements at all times, supporting with training and auditing when required.
- Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.

What you’ll need:

- You have a passion for planning & forecasting
- You have a deep understanding of call centre service level performance expectations while maintaining cost discipline.
- You are analytical, data driven and results-oriented.
- You think strategically.
- You lead by example and inspire others.
- You are an excellent communicator.

Where you’ll be:

- The role is flexible on location (being one of the main Veezu Hubs) with a requirement to attend meetings at other Veezu office locations across the country as needed.

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

## About Veezu

## Company Overview
- **One-liner**: Veezu is the UK’s fastest-growing taxi and private hire technology business, operating a tech-driven, hyper-local on-demand mobility platform across hundreds of UK towns and cities.
- **Entity Type**: Private (Backed by MML Capital Partners and TDC)
- **Headquarters**: Cardiff, United Kingdom (also has an office in Newport, England)
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Transportation, Logistics, Supply Chain and Storage; specifically, the private hire taxi and mobility-as-a-service (MaaS) industry.
- **Target customers**: B2C (passengers in local communities), B2B (business travel accounts), and B2C (self-employed driver-partners).
- **Mission or purpose statement**: "Focusing on local transportation needs, we use our expertise and experience in delivering millions of rides to support local communities and help keep towns and cities moving safely and efficiently." [veezu.co.uk](https://www.veezu.co.uk/about)

## Products & Services
- **Ride-Hailing App (Passenger)**: A user-friendly mobile app (iOS & Android) allowing passengers to book local rides, hail a cab, pre-book, or order airport transfers. Features include real-time driver tracking, priority pickups, and multi-payment options (cash, card, Apple Pay, Google Pay).  **Type**: Mobile App / Service
- **Veezu for Business**: A business travel management platform offering safe and reliable rides for employees and customers. Provides an easy way to manage corporate transportation needs. **Type**: B2B Service
- **Driver-Partner Platform**: A flexible earnings platform for self-employed taxi and private hire drivers. Offers low commission rates, daily payments, and 100% tips retention. **Type**: B2B Platform

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company).
- **Key Metric**: Annual Revenue of $202.3M (est.),
- **Total Funding**: Backed by MML Capital Partners and TDC. Specific rounds not publicly detailed on Crunchbase/CB Insights.
- **Notable Investors/Partners**: MML Capital Partners, TDC. Key partners include local councils, driver-partners, and community organizations.
- **Growth Signals**:
    - **Headcount**: 156 employees (+35.4% YoY, +92 people).
    - **Scale**: 25 million+ rides annually; 1 million+ app users; 16,000+ active driver-partners.
    - **Operations**: Licensed by 63 local authorities across the UK.
    - **Recent Acquisition**: Acquired Go Cars, the largest private hire operator in Bedfordshire (Luton), expanding into a strategic commuter and airport hub. [cbinsights.com](https://www.cbinsights.com/company/veezu)
    - **Sustainability**: Invested over £3.25 million in low emission cars in the last three years.

## Competitive Advantages
- **Hyper-Local Focus**: Unlike global aggregators, Veezu’s model is deeply embedded in specific UK towns and cities, understanding and serving local community transportation needs.
- **Integrated Local Operator Model**: Veezu grows by acquiring established regional taxi firms (e.g., Go Cars) and integrating them into a unified tech platform, creating a strong network effect and local brand trust.
- **Driver Partnership Model**: The platform’s low commission rates, daily payments, and cash/card flexibility attract and retain a large, loyal driver base.
- **Sustainability Commitment**: A concrete investment in low-emission vehicles provides an edge as local cities push for greener transport solutions.

## Strategic Focus
- **National Expansion**: Actively building a "truly national network" through organic growth and strategic acquisitions of regional operators in key commuter and airport-servicing towns. [cbinsights.com](https://www.cbinsights.com/company/veezu)
- **Technology Modernization**: Continually enhancing the passenger app (real-time tracking, multiple payment options) and driver platform to improve efficiency and user experience.
- **Sustainability**: Continuing to reduce fleet emissions and supporting local community projects.

## Why Work Here
- **Culture**: Described as a business that values "fairness," "doing the right thing," and has a "human touch." The company emphasizes community support and sustainable growth. [veezu.co.uk](https://www.veezu.co.uk/about)
- **Growth Trajectory**: With 35%+ YoY headcount growth, aggressive M&A, and a large, under-penetrated UK market, Veezu offers significant career development opportunities.
- **Hybrid/Remote**: The role likely reflects a hybrid setup based in their Cardiff headquarters, given the recent hiring for roles like Human Resources Advisor and Pricing Executive.
- **Impact**: Employees have the chance to shape the technology for a fast-growing national network, directly impacting millions of local rides each year.
- **Recent Openings (as of search date)**: Roles include Human Resources Advisor, Accounts Administrator, and Pricing Executives, indicating growth in core support functions. [linkedin.com](https://uk.linkedin.com/company/veezu)

## Sources
1. [Veezu - About Page](https://www.veezu.co.uk/about)
2. [Veezu - Careers Page](https://www.veezu.co.uk/about/careers)
3. [Veezu - LinkedIn Company Page](https://uk.linkedin.com/company/veezu)
4. [Veezu - CB Insights Profile](https://www.cbinsights.com/company/veezu)
5. [Veezu - Homepage](https://www.veezu.co.uk/home)

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