---
title: 'Workforce Management Operations Analyst at Heartflow'
canonical: 'https://feeny.ai/job/workforce-management-operations-analyst-heartflow-austin-7szz7rn2gy74'
type: 'job'
last_seen: '2026-09-14'
---

# Workforce Management Operations Analyst at Heartflow

- **Company:** Heartflow
- **Location:** Austin, TX
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/heartflowinc/jobs/6188315004

## Job description

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.

Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 750,000 patients worldwide.

The WFM Operations Real-Time Analyst (RTA) is a core member of the Workforce Management (WFM) team, which ensures the right number of HeartFlow case-processing analysts are available at the right time to meet customer demand and protect service levels. In this role, you will own intraday monitoring of workload and staffing across back-office healthcare operations, identify service level risks as they emerge, and initiate or coordinate same-day adjustments to keep performance and productivity on target. You will operate primarily within Verint and Tableau to track adherence, occupancy, and workload trends, surface real-time insights, and communicate them to operations leaders throughout the service day.

We are looking for someone who thrives in a fast-paced, multi-queue environment, brings a positive and collaborative mindset, shows initiative, and is eager to dig into data and drive action.

Job Responsibilities:

- Technology & Tools: Operate within Verint as the primary WFM platform for intraday monitoring, adherence tracking, and real-time schedule management; maintain accurate WFM configuration and data.
- Real-Time Monitoring: Monitor intraday workload volumes, inventory/backlog, and staffing adherence across back-office healthcare functions (e.g., case processing, training, study projects, process validation, certification, etc.), proactively addressing absenteeism, tardiness, and volume shifts.
- Intraday Management: Identify staffing imbalances and initiate or coordinate same-day adjustments (overtime, voluntary time off, shift moves, and cross-skilled support) to protect service levels and productivity.
- Root-Cause Analysis: Perform root-cause analysis on SLA misses, volume anomalies, and adherence trends; document findings and recommend corrective actions.
- Communication Hub: Serve as the real-time communication hub between WFM, operations supervisors, and leadership; facilitate intraday briefings and maintain an event log of disruptions and actions taken.
- Ticketing & Requests: Manage WFM ticketing requests (schedule adjustments, adherence disputes, time-off updates, access/configuration issues) and track recurring themes for process improvement.
- Data Integrity & Compliance: Maintain data integrity within WFM systems (agent profiles, skill assignments, schedules) and follow HIPAA and internal data governance requirements.
- Business Continuity: Execute the business continuity plan during disruptions and provide input to the overall continuity plan.

Required Qualifications:

- Education: Bachelor's degree (or equivalent practical experience) in business, analytics, operations management, healthcare administration, or a related field.
- Verint Experience: 2+ years of hands-on experience using Verint workforce management software (real-time/adherence, intraday, and/or scheduling modules).
- WFM Experience: 3+ years of workforce management experience, including real-time/intraday analysis, in a back-office operations environment.
- Back-Office Healthcare Operations: Demonstrated experience supporting back-office healthcare functions (case processing, training, study projects, process validation, certification, etc.).
- Real-Time Decision-Making: Strong prioritization and decision-making in a fast-paced, multi-queue environment.
- WFM Fundamentals: Working knowledge of service level, interval performance, adherence, occupancy, and intraday management practices.
- Reporting Tools: Working knowledge of Tableau (or a comparable BI/reporting tool) sufficient to read dashboards and monitor trends.
- Communication: Clear written and verbal communication; ability to present complex metrics to non-technical audiences.
- Attention to Detail & Systems Administration: High attention to detail and data integrity; experience managing ticketing workflows, documenting decisions, and maintaining WFM system data (profiles, skills, schedules), including case analyst schedules and PTO administration.
- Data Analysis & Reporting: Experience producing daily, weekly, and monthly performance reporting (SLA attainment, adherence, occupancy, handle time, backlog aging) and identifying actionable trends

Preferred Qualifications:

- Tableau Proficiency: Dashboard development, calculations, and publishing in Tableau, with the ability to translate data into operational actions.
- Forecasting & Capacity-Planning Support: Experience supporting short-term/medium and long term forecasting and capacity planning by validating trends and providing real-time context on staffing gaps and workload drivers.
- Comparable WFM Platforms: Familiarity with additional WFM platforms (e.g., Genesys, NICE, IEX) beyond Verint is a plus.
- Advanced Excel: Pivot tables, XLOOKUP/VLOOKUP, and conditional formatting.
- Compliance: Familiarity with HIPAA requirements and secure handling of healthcare-related data.

A reasonable estimate of the yearly base compensation range is $72,500-$92,500 and bonus.

Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.

Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals.

Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Heartflow recruiter email addresses end with “@heartflow.com” and B) the position described is found on our careers site at [www.heartflow.com/about/careers/](https://www.heartflow.com/about/careers/).

## About Heartflow

## Company Overview
- **One-liner**: Heartflow is a medical technology company that leverages AI to create personalized 3D models of the heart from a single CT scan, enabling clinicians to diagnose, treat, and manage coronary artery disease (CAD) non-invasively.
- **Entity Type**: Public (NASDAQ: HTFL) – IPO in 2025
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2007
- **Founders**: Not publicly listed on primary company pages; the company was founded by a team including Dr. Charles Taylor (inventor of the core technology). *Note: Founders not explicitly named on the main website.*

## Core Business
- **Primary Industry**: Medical Technology / HealthTech / AI-Driven Diagnostics (Cardiology)
- **Target Customers**: B2B – Hospitals, health systems, and cardiology clinics; the end-users are clinicians (cardiologists, radiologists) and the ultimate beneficiaries are patients with suspected or known CAD.
- **Mission/Purpose**: To transform coronary artery disease (CAD) from the leading cause of death into a disease that can be managed for life.

## Products & Services
- **Heartflow One Platform**: The company’s core AI-driven, non-invasive precision coronary care platform. It provides a suite of analyses from a single Coronary CTA (CCTA) scan:
    - **Roadmap™ Analysis**: Visualizes the coronary anatomy and assesses blood flow anywhere in the coronary tree.
    - **FFRct Analysis**: Computes Fractional Flow Reserve from CT, determining the functional significance of a blockage (the original, most established product).
    - **Plaque Analysis**: Quantifies and characterizes plaque to inform risk stratification and disease management.
    - **Type**: SaaS/Software-as-a-Medical-Device (SaMD) integrated into clinical workflow.

## Market Standing
- **Valuation/Market Cap**: Not publicly available from the provided sources. As a recently public company (2025), market cap fluctuates. *Source: LinkedIn indicates a 2025 IPO.*
- **Key Metric**: Over **650,000 patients treated**; over **1,800 institutions** using the platform; **99.5% of U.S. lives covered** for FFRct Analysis.
- **Notable Investors/Partners**: Not listed in the provided search results. The company is now public.
- **Growth Signals**:
    - Supported by scientific statements from the American College of Cardiology (ACC) and American Heart Association (AHA) for personalized CAD management.
    - Late-breaking data at AHA 2025 reinforced the prognostic power of its Plaque Analysis.
    - Growing evidence base across the CAD care continuum, from risk stratification to CT-guided intervention planning.
    - Backed by **>625 peer-reviewed publications**.
    - LinkedIn follower growth: +32% year-over-year, indicating strong brand and market interest.

## Competitive Advantages
- **First-Mover & Gold Standard in FFRct**: Heartflow created the FFRct technology category and has the most robust clinical evidence base (over 625 peer-reviewed publications) and guideline support (ACC/AHA).
- **Integrated Platform (Heartflow One)**: It is the only complete, non-invasive, precision coronary care platform that covers the entire guideline-directed CCTA pathway (anatomy, physiology, and plaque).
- **Massive Clinical & Reimbursement Moat**: Achieving 99.5% U.S. lives covered creates an enormous barrier to entry for competitors, as reimbursement and clinical adoption are already deeply established.
- **AI-First, Non-Invasive Solution**: Replaces invasive diagnostic procedures (cardiac catheterization) with a safer, cheaper, and more comfortable CT scan, aligning with the industry shift toward value-based care.

## Strategic Focus
- **Deepening the Evidence Base**: Continuing to publish clinical data to expand the use cases for its platform (e.g., from diagnosis to guiding interventions).
- **Global Expansion**: Operating in the US, Europe, and Japan, with a focus on expanding access and adoption in these key markets.
- **Platformization**: Moving from a single product (FFRct) to a comprehensive CAD management platform (Heartflow One) that manages patients from screening through treatment.
- **Lifecycle Management**: Shifting the narrative from a one-time diagnostic test to a tool for managing CAD for the patient's entire life.

## Why Work Here
- **Mission-Driven**: The work directly impacts the world's leading cause of death. The company culture emphasizes a "patient-first" mentality.
- **Remote-First Culture**: The company is remote-first with employees across the US, Europe, and Japan. Hubs include San Francisco (HQ), Austin, London, and Tokyo.
- **Strong Benefits**: Medical/Dental/Vision (90% of premium paid by company), 401k match, parental leave, flexible PTO, and an Employee Assistance Program (EAP).
- **Engineering & Clinical Excellence**: A high-caliber team of engineers, data scientists, and clinicians working on cutting-edge AI in a regulated medical environment. The tech stack involves complex 3D modeling, AI/ML, and cloud infrastructure.
- **Growth Stage**: As a recently public company with strong adoption, it offers a balance of startup energy and established market stability. High growth potential in a mission-critical field.

## Sources
1. [heartflow.com (Company Overview)](https://www.heartflow.com/)
2. [heartflow.com (About Us)](https://www.heartflow.com/about/)
3. [heartflow.com (Careers Page)](https://www.heartflow.com/about/careers/)
4. [Greenhouse (Job Board)](http://job-boards.greenhouse.io/heartflowinc)
5. [LinkedIn (Company Profile)](https://www.linkedin.com/company/heartflow-inc)

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