---
title: 'Workforce Management - Real Time Analyst at Clipboard'
canonical: 'https://feeny.ai/job/workforce-management-real-time-analyst-clipboard-central-south-pb7dm5q7tqew'
type: 'job'
last_seen: '2026-11-11'
---

# Workforce Management - Real Time Analyst at Clipboard

- **Company:** Clipboard
- **Location:** Central & South, United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-10
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/clipboard/b33b6c51-ea36-479f-bd35-595844f1951f

## Job description

## About Clipboard

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top [Y-Combinator company](https://www.ycombinator.com/topcompanies/) and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

## Overview

📍 Remote Global - Central and South America

We are seeking a WFM Central - Real Time Analyst to serve as the central governance layer for live operations across multiple Lines of Business (LoB). This is not a traditional monitoring role; it is designed for a high-caliber, forensic operator who functions as an operational architect. You will be a trusted partner to operational leadership, responsible for continuing to evolve our operations to a standardized, and fiscally sound control model.

The ideal candidate possesses the technical "know-how" of a forensic analyst and the communication prowess of a business consultant, capable of telling a compelling story through data to stakeholders ranging from Team Leads to Directors. You won't just report that a queue is at risk; you will diagnose the business impact, identify the root cause, and prescribe the specific levers leadership must pull to preserve SLA and the customer experience. You will be the owner of all aspects of the support queues and ensure we are meeting our customers where they need us.

## Responsibilities

- Stakeholder Storytelling: Distill complex, "noisy" operational signals into high-impact narratives. You must be able to share in-depth observations and supporting data that tell a clear story to stakeholders, at all levels of leadership, on exactly what actions must be taken.
- Business-Level Analysis: Go beyond the "what" and the "why" to analyze long-term business trends. Evaluate the financial efficiency of SLA safeguarding and the fiscal impact of current staffing vs. demand density.
- Operational Control & Forensic Auditing: Serve as the authoritative "voice of reason" during incidents. Conduct forensic audits of agent behaviors such as "On Hold" abuse or status irregularities to ensure hidden capacity drains are eliminated.
- Centralized Core Governance: Enact queue management playbooks for real-time levers across multiple LoBs, ensuring aggressive SLAs are preserved through structured accountability.
- Strategic Planning & Optimization: Partner with WFM to create a concise feedback loop for continued improvement in planning and scheduling.

## Qualifications

- Exceptional Communication: Proven ability to translate complex data into a clear jargon-free business story. You must be comfortable presenting actionable insights to senior leadership under high-pressure conditions.
- Advanced Forensic Analysis: Expert proficiency in Google Sheets is required, familiarity with Metabase preferred. You must be able to build complex, automated tracking tools and forensic audits from scratch. Not just for basic queue health, but also analyzing business data that influences our operations.
- Strategic Judgment: Demonstrated experience making high-judgment decisions that impact the entire business, particularly in environments with aggressive SLAs and fluctuating volume patterns.
- Operational Architecture: Take ownership in documenting best practices into governed frameworks and playbooks.
- Resilient Mindset: Comfortable operating autonomously in a 24/7 environment, with the flexibility to adapt to operational needs as part of a high-impact, interdependent team.
- Systems Fluency: Familiarity with Amazon Connect, Zendesk Omnichannel routing, and Assembled WFM is highly preferred.

What Success Looks Like

- Operational anomalies are quickly investigated, with root causes clearly identified and communicated, reducing repeat issues and leadership uncertainty
- You evolve queue management processes from reactive to a documented, standardized, and predictive operating model.
- Champion of the team’s brand with Operational Leadership. You are looked to as the primary source of truth, relying on your data-driven stories to make critical staffing and operational decisions.
- Live queues remain stable, governed, and resilient across all supported lines of business, even during unexpected spikes, outages, or incidents
- Stakeholders receive timely, clear updates during incidents that explain impact, cause, and corrective actions in a concise and actionable manner.

Hiring Process

- Application
- Intro Call with Recruiter
- Case Study
- Interview with Central WFM - RTA Team Lead
- Interview with Queue Operations Manager - Core Services
- Interview with Head of Core Services
- Final Culture Interview with Executive Leadership

Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members [here](https://forms.gle/SyGaxHFbon7Hg9fW6).

## About Clipboard

## Company Overview
- **One-liner**: Clipboard is a remote-first labor marketplace that connects healthcare and dental professionals with workplaces needing to fill shifts.
- **Entity Type**: Private (Series C, backed by Sequoia Capital and Y-Combinator)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Wei Deng (Founder and Co-CEO)

## Core Business
- **Primary industry**: Healthcare staffing / Labor marketplace / Internet marketplace platforms
- **Target customers**: B2B (healthcare facilities, long-term care homes, hospitals, dental clinics, childcare centers) and B2C (healthcare workers, CNAs, nurses, hygienists)
- **Mission statement**: "Uplift as many communities as possible" by connecting healthcare professionals with workplaces that need workers, helping people achieve financial stability while providing essential care.

## Products & Services
- **Clipboard Marketplace**: An app-based platform where workplaces post open shifts and workers browse and claim them. Covers shift posting, scheduling, worker matching, documentation, and payment. Features include call-off coverage (automatic replacement if a worker cancels), Instant Pay, and worker vetting.
- **Built For** (Industry Verticals): Long-Term Care, Hospitals, Home Health & Hospice, Dental Care, Childcare.

## Market Standing
- **Valuation**: $1.3 Billion (latest reported valuation)
- **Key Metric**: Profitable since 2022 (with heavy reinvestment in growth). Total funding raised: $94.1 million.
- **Notable Investors/Partners**: Sequoia Capital, IVP, Y-Combinator.
- **Growth Signals**:
    - Over 9 million shifts covered across healthcare industries.
    - Serves over 6,500 workplaces and 1 million workers across the U.S.
    - 6,500 communities served.
    - 125,000 workers have earned over $1,000 on the platform.
    - 95% of shifts get staffed when posted a day in advance; 85% are filled by a professional the workplace has worked with before.
    - Rapidly expanding into Home Health, Hospitals, and other verticals beyond their leadership position in Long-Term Care.
    - Headcount of 3,606 employees with 2.7% monthly growth and a 34% monthly increase in job postings.

## Competitive Advantages
- **Market Leadership**: Dominant player in Long-Term Care staffing in the U.S.
- **High Fill Rate & Retention**: 95% fill rate for shifts posted a day in advance and 85% of shifts filled by known workers create a strong network effect and reliability for facilities.
- **Profitable Business Model**: Profitable since 2022, indicating a sustainable unit economy while still reinvesting heavily in growth.
- **Full Vertical Integration**: Handles the entire workflow from posting and scheduling to payment and compliance, reducing administrative burden for facilities.
- **Founder-Market Fit**: Founder Wei Deng got her own CNA certification to deeply understand the customer experience, fostering a culture of extreme customer empathy.

## Strategic Focus
- **Vertical Expansion**: Moving beyond its stronghold in Long-Term Care into adjacent high-need verticals like Hospitals, Home Health & Hospice, Dental Care, and Childcare.
- **Product & Automation**: Investing in automation to reduce friction for both facilities and workers (e.g., automatic call-off coverage, streamlined scheduling).
- **Geographic Growth**: Expanding its network of workers and facilities across more communities in the U.S.
- **Talent Acquisition**: Aggressively hiring across engineering, sales, and operations to fuel growth (63 active job postings).

## Why Work Here
- **Culture**: Described as "remote first, high trust, and written." The team thrives on autonomy, makes decisions in live documents, and moves fast. Values include "Customer-First Mindset," "Extreme Ownership," "Increasingly High Standards," "Humility," and "Think from First Principles."
- **Work Model**: Remote-first with physical offices in Los Angeles, New York City, San Francisco, and Seattle.
- **Impact**: Employees directly contribute to solving critical staffing shortages in healthcare, helping workers achieve financial stability and ensuring patients receive care.
- **Financial Health**: Profitable and growing, backed by top-tier investors (Sequoia, YC), providing job stability.
- **Growth Opportunities**: Rapidly scaling company (3,600+ employees, growing) with a wide range of open roles across the organization.

## Sources
1. [clipboardworks.com](https://www.clipboardworks.com/careers)
2. [clipboardworks.com](https://www.clipboardworks.com/about)
3. [clipboardworks.com](https://www.clipboardworks.com/)
4. [linkedin.com](https://www.linkedin.com/company/clipboard)

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- [Growth Event Coordinator](https://feeny.ai/job/growth-event-coordinator-clipboard-united-states-qd5pht7ygd90) — United States
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