---
title: 'Working Student - Customer Support (m/f/d) at voize'
canonical: 'https://feeny.ai/job/working-student-customer-support-m-f-d-voize-hamburg-2dmrmj1hw5f1'
type: 'job'
last_seen: '2026-09-07'
---

# Working Student - Customer Support (m/f/d) at voize

- **Company:** voize
- **Location:** Hamburg, Germany
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-19
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/voize/411c20ce-d9b3-49d9-aaa3-872c2615dddb

## Job description

🎤 Why voize? Because we're more than just a job!

voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you.

💡 Your Mission: Own inbound support and drive great resolutions

As a Working Student in Customer Support, you own inbound cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast. Your shifts cover evenings and weekends, when nurses need us most.

🚀 Your Daily Business - No two shifts are alike

- Manage inbound voice, chat, and email support during your shift
- Own cases end-to-end - triage, follow-up, and clear handover
- Partner with Technical Support on complex issues and escalations
- Cover evening and weekend shifts in a rotating schedule, planned weeks ahead

🤝 Your Skillset - What you bring to the table

- Enrolled student (Bachelor's/Master's) - active enrollment required for a Werkstudent contract
- First customer-facing experience (jobs, hospitality, retail, or similar) and clear, empathetic communication
- Structured problem-solver, comfortable with everyday tech (apps, logins, permissions)
- Available for rotating evening/weekend shifts; fluent German (C2) and solid English

Nice to have: support tooling experience (Intercom, Zendesk, or similar), or a healthcare/regulated background.

🌱 Growing together - what you can expect at voize

- Flexible working hours because you know when you work best!
- reimbursement of the "Deutschlandticket"
- 25 days of vacation - and your birthday off

✨ Ready to talk? Apply now! 🚀

We look forward to your application and can't wait to meet you - no matter who you are or what background you have!

## About voize

## Company Overview
- **One-liner**: voize builds an AI companion for nurses that converts spoken notes into structured documentation, synced in real time to Electronic Health Records (EHRs), giving caregivers back up to 30% of their time per shift.
- **Entity Type**: Private (funded: Series A, Winter 2022 Y Combinator batch)
- **Headquarters**: Berlin, Germany
- **Founded**: 2020
- **Founders**: Fabio Schmidberger (CEO), Marcel Schmidberger (COO), Erik Ziegler (CTO)

## Core Business
- **Primary industry/industries**: Healthcare IT, AI-powered clinical documentation, skilled nursing and elder care
- **Target customers**: B2B – skilled nursing facilities, long-term care homes, and other healthcare providers employing frontline nurses
- **Mission or purpose statement**: “Give time back to those who care” – eliminate administrative burden so nurses can focus on people, not paperwork.

## Products & Services
- **[AI Companion for Nurses]**: A voice-based AI solution that runs locally on smartphones (no constant internet connection required). It listens as nurses speak during care, automatically structures and categorizes notes, and syncs them in real time to existing EHR systems. Designed for point-of-care documentation with offline capabilities.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding – $50M Series A (announced November 2025)
- **Notable Investors/Partners**: Balderton Capital (lead), HV Capital, Redalpine, Y Combinator (Winter 2022). Primary YC Partner: Nicolas Dessaigne.
- **Growth Signals**: 180,000+ nurses use voize; 1,100+ care facilities in Germany and Austria; 200M+ documented entries; 27% reduction in documentation time per shift; 9% more time on patient care; 15% reduction in staff turnover; care homes feature voize in job ads to attract nurses. The company is expanding into the US market.

## Competitive Advantages
- **Purpose-built for nursing** – developed in-house over tens of thousands of hours in care homes, not a generic AI repurposed for healthcare.
- **Offline-first architecture** – runs locally on smartphones, ensuring high data protection and continuous operation even when Wi-Fi fails, a first in healthcare AI.
- **Language & dialect support** – understands complex medical language, regional dialects, and non-native speakers, empowering diverse care teams.
- **Deep EHR integration** – bi-directional sync with all major EHRs for skilled nursing and long-term care, fitting naturally into existing workflows.

## Strategic Focus
- **European expansion and US market entry** – the $50M Series A will accelerate geographic growth and product development.
- **Expanding beyond documentation** – the AI companion will eventually cover all administrative workflows for frontline workers, starting with nursing.
- **Deepening integration with care facilities** – proven impact on nurse satisfaction and retention makes voize a tool that helps facilities attract and retain staff.

## Why Work Here
- **Culture & values**: Humans First, Aim for Epic, Act with Urgency, Care Always, Own the Outcome, Turn Complexity into Clarity. Emphasis on cross-functional collaboration, empathy, and making a real difference in healthcare.
- **Work policy**: Flexible work arrangements and remote-friendly policies – work from the Berlin office or from home, with the option to work from different EU countries.
- **Perks**: 30 vacation days + birthday off, Urban Sports Club membership, and a team that prioritizes connection and celebration alongside meaningful work.
- **Engineering culture**: “We make the complex simple” – the engineering team works on cutting-edge AI models, speech recognition, and offline mobile tech. High autonomy, iterative experimentation, and focus on results.

## Sources
1. [voize.ai – About](https://www.voize.ai/us/about)
2. [voize.ai – Careers](https://www.voize.ai/us/careers)
3. [voize.ai – Product](https://www.voize.ai/us)
4. [Y Combinator – voize](https://www.ycombinator.com/companies/voize)
5. [Tech.eu – voize lands $50M](https://tech.eu/2025/11/17/voize-lands-50m-to-bring-ai-where-its-needed-most-the-nursing-frontline/)

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- [Customer Success Manager - High Touch (m/f/d)](https://feeny.ai/job/customer-success-manager-high-touch-m-f-d-voize-berlin-jw2s9kknbn7d) — Berlin, Germany
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- [Technical Account Manager - US](https://feeny.ai/job/technical-account-manager-us-voize-new-york-wac94px6hhc9) — New York, NY
- [Senior DevOps Engineer (m/f/d) - healthcare AI](https://feeny.ai/job/senior-devops-engineer-m-f-d-healthcare-ai-voize-berlin-x9210nvrd6jh) — Berlin, Germany
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