---
title: 'Working Student User Operations & Insights (d/f/m) at Bettermile'
canonical: 'https://feeny.ai/job/working-student-user-operations-insights-d-f-m-bettermile-berlin-xd5a42z1bgdh'
type: 'job'
last_seen: '2026-09-15'
---

# Working Student User Operations & Insights (d/f/m) at Bettermile

- **Company:** Bettermile
- **Location:** Berlin, Germany
- **Employment:** part-time
- **Work type:** hybrid
- **Posted:** 2026-03-04
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/bettermile/b6612d3a-ef25-4703-9291-820798d32420

## Job description

What is working at Bettermile like?

- 🌟 We have a very supportive and appreciative working environment with a lot of autonomy, a flat hierarchy, and professional growth possibilities.
- 🌍 We mean diversity and we put it in numbers: 29 languages, 32 nationalities, 42% female (vs. ø26% in tech industry), and yes, we do have Schlager-Fans among us.
- 🚀 You can quickly take on responsibility without feeling left alone. Your team is always at your side.
- 🎨 We mean it when we say “cutting edge” and have a high level of creational freedom in our everyday work.
- 🏢 We work in a hybrid mode with weekly team days for better collaboration and nurturing interpersonal connections. When onsite - we work in a modern kid & pet-friendly Better Space in the heart of Berlin-Kreuzberg.
- ✈️ Remote work from anywhere for up to 12 weeks in total in a year.
- 🛌 Enjoy 27 vacation days (with a 5-day week model)
- 🍎 Regular team breakfasts, fitness & wellness classes, company runs, and other events. Fruits, snacks, drinks, and coffee with a variety of milk are a given - but yes, we have them.
- 💡 Outstanding flexibility we are proud of – and of course, the best colleagues in the world!

About the User Insights & Support Team: Our team is like a navigation system for the successful experience of our users. We don't just improve performance. We consider individual needs to provide customized training and resources tailored specifically to our clients. Interaction is at the heart of what we do. We look forward to answering questions and getting to the bottom of uncertainties. We are proud to have an open door for feedback, because our customers' opinions drive change and improvement. We have a few pre-defined solutions, because we believe that every path should be unique. The UsIS team is more than ‘just’ support. We are comrades-in-arms, believing in the vision and encouraging each other to take each step with confidence.

You will be taking care of

- Supporting daily operational activities, including ticket handling and structured documentation
- Supporting quality monitoring, reporting, and continuous improvement initiatives
- Performing functional checks before releases and coordinating user-focused feedback to product teams
- Building and maintaining strong relationships with users and acting as their advocate internally
- Creating, maintaining, and improving FAQs, help center content, and internal documentation
- Gaining deep insight into how a fast-growing SaaS product operates in real customer environments, with your observations directly influencing product improvements and user experience

You check these boxes

- You are organized, detail-oriented, and work in a structured way
- You have a proactive, solution-oriented mindset and stay calm in fast-paced situations
- You enjoy taking ownership and contributing to operational stability
- You have strong communication skills and feel comfortable collaborating across teams
- You are curious and driven to understand problems deeply, improve processes, and help make the product better every day
- You are fluent in English (C1 minimum); German or any additional language is a plus

It is awesome if you also have

- First experience in support, operations, or process management
- Experience with documentation tools (e.g., Confluence) or ticketing systems
- An interest in user experience, product development, or quality improvement

Take your chance Be a part of shaping a fast-growing industry and make an impact from day one. You’ll have the chance to take on responsibility early, with guidance and support from experienced mentors. We foster a learning culture, collaboration on equal footing, and quick decision-making that moves things forward.

Currently, we’re proceeding only with candidates authorized to work in Germany or who already hold a Job Seeker Visa.

## About us

At Bettermile, we believe delivery shouldn’t be business as usual. We’re transforming last-mile logistics to drive efficiency and create a better delivery experience for everyone. Our geo-based, AI-powered SaaS product handles complex address processing, dynamic routing, and navigation. It is built to manage many stops and multiple constraints. We’re setting a new standard for the last mile and pushing the industry forward, powered by a skilled, international team of tech enthusiasts, logistics experts, and a product suite designed to keep evolving.

## About Bettermile

## Company Overview
- **One-liner**: Bettermile provides geo-based, AI-powered SaaS products for dynamic multi-constraint address processing, routing, and navigation to optimize last-mile delivery operations.
- **Entity Type**: Private (bootstrapped, evolved from a tech incubator powered by GLS)
- **Headquarters**: Berlin, Germany
- **Founded**: 2017
- **Founders**: Not publicly named (the company evolved out of a GLS-powered tech incubator)

## Core Business
- **Primary industry/industries**: Last-mile logistics technology, SaaS for parcel delivery
- **Target customers**: Express, courier, and parcel delivery organizations (B2B, Enterprise)
- **Mission or purpose statement**: “Transform last mile logistics to boost productivity and create an exceptional delivery experience.”

## Products & Services
- **Route Optimization Engine**: Dynamic, multi-constraint route planning with traffic awareness – helps drivers reduce route length by 10-15%.
- **Driver Navigation App**: Turn-by-turn navigation with audio prompts, designed for delivery drivers; new drivers become 4x more productive within their first two weeks using the tool.
- **Tour Management Platform**: Enables dispatchers to manage tours, reassign stops, and monitor progress in real time.
- **Address Processing & Normalization**: AI-powered address correction to improve first-attempt delivery rates and reduce returns.
- **Tracking API & SDK**: Real-time parcel tracking with dynamic ETAs – 83% of consignees rely on it; 4.8/5 average consignee rating for tracking experience.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Over 6 million addresses processed; 120+ employees; operates in 5 countries across 2 continents
- **Notable Investors/Partners**: Evolved from a GLS-powered tech incubator; GLS is a member of the IDS Group (one of Europe’s leading parcel service providers). Partners with “some of the world’s smartest tech companies.”
- **Growth Signals**: 110 employees in 2024 with +6.2% yearly headcount growth; expanded from Berlin to Italy, Portugal, and Netherlands; 9 out of 10 tours accomplished; scalable SaaS pricing model helped customers handle pandemic demand surges.

## Competitive Advantages
- **Deep logistics heritage**: Born from a GLS incubator, giving it real-world operational expertise that pure tech startups lack.
- **Driver-centric design**: Combines practical driver knowledge (route nuances) with data optimization – results in high driver adoption and recommendation rates.
- **Proven scalability**: Customers successfully scaled during peak demand (e.g., pandemic) with minimal friction, citing the product as “incredibly easy to scale.”
- **Full-stack last-mile solution**: Covers address normalization, route optimization, navigation, tracking, and consignee communication in one integrated platform.

## Strategic Focus
- **International expansion**: Currently active in 5 countries (Germany, Italy, Portugal, Netherlands) and 2 continents; likely to expand further.
- **Product depth**: Continuous investment in AI/geo-data capabilities (e.g., hiring Senior Data Scientist for Geo-Data).
- **Partnership-driven growth**: Rooted in the GLS ecosystem but actively building partnerships with other tech and logistics innovators.
- **Customer success focus**: Dedicated success management team supports rookies with training, boosting new-driver productivity by 4x.

## Why Work Here
- **Culture**: Described as “be bold, move fast and learn quickly”; emphasis on ownership, cross-functional collaboration, and learning from mistakes.
- **Team**: 120+ “thinkers and makers” from diverse backgrounds – logistics experts, coders, UX specialists, and support staff working together.
- **Work environment**: Remote-friendly hiring process (Google Meets for most rounds), finalists sometimes invited to Berlin office for in-person connection. Five-country presence suggests flexible/remote options.
- **Engineering culture**: Cross-functional, product-oriented – tech team makes up 35% of staff. Coders “want to make a difference” alongside logistics experts.
- **Perks**: Fast hiring process (~3-4 weeks); transparency and support emphasized; People team handles visa/timing questions upfront.
- **Diversity**: Company values “celebrate and cultivate diversity” as a core principle; team spans many native languages and nationalities.

## Sources
1. [bettermile.com – About Us](https://bettermile.com/company/)
2. [bettermile.com – Homepage](https://bettermile.com/)
3. [bettermile.com – Careers Page](https://bettermile.com/careers/)
4. [LinkedIn – Bettermile Company Page](https://de.linkedin.com/company/bettermile)
5. [Ashby – Bettermile Jobs](https://jobs.ashbyhq.com/bettermile)

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