--- title: 'Workplace and IT Service Desk Officer at Sedna' canonical: 'https://feeny.ai/job/workplace-and-it-service-desk-officer-sedna-london-7xr6cqve6j9m' type: 'job' last_seen: '2026-09-14' --- # Workplace and IT Service Desk Officer at Sedna - **Company:** Sedna - **Location:** London, United Kingdom - **Posted:** 2026-08-12 - **Last confirmed live:** 2026-09-14 - **Apply:** https://job-boards.eu.greenhouse.io/sedna/jobs/4945515101 ## Job description Location: London #LI-Hybrid ## About Sedna Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade. You can find out more about us on our website:https://sedna.com/ ## About the role Sedna is maturing fast, and the way we support our people and our workplace needs to scale with us. We're looking for a Workplace and IT Service Desk Officer to join our People team and become the person who makes sure our teams, in London and across our smaller offices and remote timezones, always have what they need to do great work. This is a brilliant next step for someone who's spent time in a couple of different fast-moving environments and is ready to bring that experience into a 150+ person, multi-location business. You won't just be maintaining what exists. You'll have real scope to build the structure, process, and polish that a scaling company needs, with the Head of People Operations there to support you on the bigger calls. If you like ownership, enjoy variety, and want a role where IT, workplace, and people experience all come together, this is a great fit. ## Your Responsibilities IT, Asset & Vendor Management You'll own the full IT asset lifecycle, including procurement, provisioning, tracking, returns, and disposal, keeping an accurate register across every region. You'll administer our SaaS licences in step with onboarding and offboarding, keep an eye on vendor spend and renewals, and flag anything that looks redundant or due for review. You'll also play a part in consolidating tools across acquired entities and keeping our Employee Wiki a genuinely useful source of truth for IT processes. People Experience & Support You'll shape onboarding and offboarding (via HiBob) from a workplace and tech perspective, making sure it feels smooth from day one. You'll work closely with People Ops to act on feedback from surveys and pulse checks. Once you're settled in, you'll take the lead on planning and delivering London social events, coordinating with regional leads so the rest of the business feels included too. You'll also get the chance to run employee lifecycle projects end to end, with support where you need it. London & Regional Workplace Management You'll keep our London office running well day to day: safe, stocked, welcoming, and ready for client visits, while managing relationships with our regional office providers. You'll support health & safety compliance, track office budgets, and keep the lease register in good shape, flagging key dates before they sneak up on anyone. Compliance & Risk You'll support our ISO 27001 and SOC 2 audits with asset, access, and provisioning evidence, and help keep internal policies and documentation current on the Employee Wiki. Where you spot a process that could be simpler or more consistent, you'll have the room to improve it. ## What we're looking for - Experience across two or three different fast-paced or scaling environments, ideally including exposure to a 150+ person business - A track record of owning IT provisioning, asset management, or workplace operations end to end - Comfort working cross-functionally with Leadership, Finance, and regional teams - A proactive, problem-solving mindset: someone who finds a way through blockers rather than waiting to be told - A developing commercial and process-oriented outlook, with the judgement to know when to escalate Essential skills/experience - Working knowledge of compliance practices including GDPR, health & safety. - Naturally process and progress minded - you implement and improve processes within your scope and enjoy simplifying the complex, bringing in support from more senior colleagues when needed. - Organised, excellent attention to detail, and a commitment to data integrity. ## Our Values Finally, culture is important to us, so we also look for candidates who share our values: Stay Ahead, Stay Agile - We don’t just adapt-we anticipate change and act with confidence. - Curiosity, data, and customer insights help us stay ahead of the curve. - We embrace challenges as opportunities and remain resilient under pressure. - By staying open to new ideas and ways of working, we lead the future. Execute With Focus - We turn strategy into action, delivering measurable results that matter. - Every initiative counts-discipline and ownership drive business impact. - We make smart decisions with speed, balancing pace and precision. - Clear priorities keep us focused on what moves the needle. Work Together, Win Together - Collaboration is our superpower-we succeed as one team, internally and with customers. - We co-create solutions, seek feedback, and build the future of the OS together. - Strong relationships are built on trust, respect, and shared goals. - By aligning across teams and with customers, we unlock greater impact. ## About Sedna ## Company Overview - **One-liner**: Sedna provides a data-driven communication and operating system platform for the maritime shipping industry, unifying email, data, and workflows. - **Entity Type**: Private (Series C) - **Headquarters**: London, United Kingdom - **Founded**: 2017 - **Founders**: Bill Dobie ## Core Business - **Primary industry**: Maritime Technology / Shipping Software - **Target customers**: B2B; shipbrokers, chartering teams, operations, trade execution, port agents, and freight forwarding companies. - **Mission or purpose statement**: To make trade go faster by providing the operating system for shipping. ## Products & Services - **[Sedna Trade]**: A unified platform for commercial and operational execution, bridging chartering, operations, S&P, and finance. It centralizes data to help teams make sharper decisions and streamline workflows. - **[Sedna Email]**: An email client built specifically for shipping, surfacing relevant information and enabling collaboration from a single shared source of truth. - **[Sedna Build]**: A low-code platform that allows customers to build unique workflows, integrate best-of-breed tools, and evolve their technology stack at their own pace. - **Sedna Voyage Management**: A module for managing entire voyages from open positions to discharge. ## Market Standing - **Valuation/Market Cap**: Not publicly available. - **Key Metric**: Total Funding of **$99.5M**; Annual Revenue of **$48.5M**. - **Notable Investors/Partners**: Insight Partners, GK Goh Ventures, Stride VC, Chalfen Ventures, SAP, CIBC Innovation Banking. Key customers include major shipping companies like XM, Gartner, and HSBC. - **Growth Signals**: Employs 140 people (+39.1% YoY, +50 people). Operates in 14 countries. Acquired CompassAir, Dataloy Systems, and Flytta (2025). Shows 90% reduction in manual filing and 85% reduction in time-to-offer for customers. ## Competitive Advantages - **Domain-Specific Platform**: Unlike generic tools, Sedna is purpose-built for the complex, communication-heavy workflows of the shipping industry. - **Data Centralization**: Acts as the "Operating System for Shipping," unifying fragmented data from email, operations, and finance into one source of truth. - **Flexibility**: Offers modular products (Trade, Email, Build) that work together or standalone, allowing customers to scale at their own pace. - **Strong Customer Impact**: Proven metrics (90% reduction in manual filing, 85% reduction in time-to-offer) demonstrate significant operational value. ## Strategic Focus - **Acquisition & Integration**: Actively acquiring complementary companies (CompassAir, Flytta, Dataloy) to expand capabilities and market reach. - **Platform Expansion**: Continuing to develop Sedna Build to allow customers to customize and extend the platform. - **Global Growth**: Expanding headcount and presence across 14 countries, with a particular focus on key shipping hubs like Singapore, Norway, Greece, and the US. ## Why Work Here - **Culture**: Emphasizes collaboration, agility, and execution. Values include "Stay ahead, stay agile," "Execute with focus," and "Work together, win together." - **Flexibility**: Flexible working hours and a hybrid work model (mix of office and remote). Offices in London, Cape Town, Bergen, and Athens. - **Benefits**: - Enhanced parental leave (16 weeks primary, 6 weeks non-primary). - Private healthcare (AXA) including dental, optical, and mental health support. - Wellbeing benefits (Gympass, Headspace, Strava). - Learning & development opportunities (5mins microlearning platform, conferences). - Regular socials and a collaborative office environment. - **Engineering & Product Culture**: Focus on creative problem-solving in a fast-paced, flexible environment. The company builds a mission-critical platform for a global industry. ## Sources 1. [sedna.com](https://sedna.com/) 2. [sedna.com/sedna-careers](https://sedna.com/sedna-careers) 3. [sedna.com/about-us](https://sedna.com/about-us) 4. [job-boards.greenhouse.io/sedna](http://job-boards.greenhouse.io/sedna) 5. [linkedin.com/company/sedna-network](https://uk.linkedin.com/company/sedna-network) ## Other roles at Sedna - [Delivery Engineer](https://feeny.ai/job/delivery-engineer-sedna-london-b9rs66bnqw1x) — London, United Kingdom - [Junior Customer Success Manager](https://feeny.ai/job/junior-customer-success-manager-sedna-greece-xcfxc8v82tjh) — Greece - [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-sedna-greece-24kvz8d9ah92) — Greece - [Talent Pool](https://feeny.ai/job/talent-pool-sedna-london-zb0e89v00ava) — London, United Kingdom / Cape Town, South Africa / Copenhagen, Denmark / Bergen, Norway / Athens, Greece