---
title: 'Workplace Experience Coordinator at Kueski'
canonical: 'https://feeny.ai/job/workplace-experience-coordinator-kueski-guadalajara-gsn3pbe7d76w'
type: 'job'
last_seen: '2026-10-24'
---

# Workplace Experience Coordinator at Kueski

- **Company:** Kueski
- **Location:** Guadalajara, Mexico
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-24
- **Apply:** https://jobs.ashbyhq.com/kueski/5ce7d701-de3a-4c99-843f-eb9e2f4d11fc

## Job description

## About Kueski

At Kueski, we're dedicated to improving the financial lives of people in Mexico. Since 2012, we've been the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for our innovative financial services. Our flagship product, Kueski Pay, provides seamless payment solutions for both online and in-store transactions, establishing itself as the preferred option for nearly 30% of Mexico's top e-commerce merchants. Notably, we were the first to introduce BNPL on Amazon Mexico. We're a tech company with a culture geared toward innovation, collaboration, and impact, fostering a strong, diverse, and inclusive workplace. Our commitment to excellence and ethical business practices has earned us multiple industry recognitions. In 2024, we were named one of the World’s Top FinTech Companies by CNBC and recognized as one of the most ethical companies in Mexico by AMITAI. Additionally, we were certified as a Best Place to Work for LGBTQ+ Equality by HRC Equidad MX 2025 and ranked among the Best Companies for Female Talent by EFY.

Position Kueski is seeking a service-driven professional to own daily workplace operations in Guadalajara, keeping spaces ready, supplies stocked, meeting rooms functional, and visitors and new hires warmly welcomed. This role is ideal for someone who takes ownership of workplace requests and delivers cultural programming that makes the office a place people choose to come to. As a key leader in the onsite experience, you will report to the Facilities Manager and own day-to-day execution and service quality, while the manager owns planning, budget, and compliance.

## Key Responsabilities

Daily office experience

- Opens and closes the day: checks that the space, meeting rooms, kitchen and common areas are ready and in good condition before people arrive.
- Welcomes and hosts visitors, candidates, vendors and new hires; is the host of the space.
- Keeps supplies, snacks, beverages, stationery and consumables stocked, with inventory and consumption tracking to avoid both stock-outs and waste.
- Prepares meeting rooms and supports the logistics of in-person meetings and hybrid sessions.
- Handles the workplace request channel (tickets or Slack) at first level: resolves what is within reach and escalates to the Facilities Manager anything that requires a decision, budget or vendor.
- Immediately reports any space failure, risk or incident and follows it through to resolution.

Culture programming and in-person moments

- Executes the in-person moments calendar: anchor days, team lunches, birthday and anniversary celebrations, seasonal dates and Kueski rituals.
- Proposes and runs activities that give purpose to coming into the office: learning sessions, wellbeing activities, cross-team gatherings.
- Prepares and delivers welcome kits, swag and recognition items, and maintains their inventory.
- Supports new hires' day one on site together with People Operations and IT: assigned desk, access, office tour and team introductions.
- Documents each activity with photos, attendance and learnings to feed internal communications.

Event and meeting logistics

- Supports the execution of corporate events (offsites, hackathons, all hands, team sessions) under the coordination of the Facilities Manager.
- Manages on-site logistics: catering, rooms, furniture, signage, materials, local transportation and attendee registration.
- Runs the on-site show flow during events and resolves issues in the moment.
- Closes each event with receipts, expense reconciliation and a short learnings note.

Listening and feedback

- Runs short, recurring surveys on the office experience and tracks participation.
- Collects and classifies employee feedback on the space and its services.
- Delivers a periodic summary of themes, recurring complaints and opportunities to the Facilities Manager.
- Closes the loop with employees: communicates what was done with their feedback.

Administrative and vendor support

- Follows up on purchase orders, invoices, receipts and the area's expense reports in line with Finance policies.
- Supports vendor onboarding and the collection of required documentation.
- Supervises cleaning, maintenance and security staff on site and reports service deviations.
- Keeps access control, key, parking and visitor records up to date.
- Supports the logistics of drills, emergency brigades and health and safety campaigns.

Support to the Mexico City community

- Handles coworking and meeting room access requests from Mexico City employees remotely: additions, removals, bookings and questions.
- Supports the logistics of in-person meetings and team sessions in Mexico City in coordination with flexible space providers.
- Tracks usage and reported issues in flexible spaces and documents them for the Facilities Manager.

Tools and automation

- Uses AI and automation tools to answer frequent questions, triage requests, draft communications and process survey results.
- Keeps workplace documentation and self-service guides current.
- Proposes improvements to the processes they operate, focused on reducing repetitive manual work.

Job Requirements

## Experience

- Bachelor's degree completed or in progress in Business Administration, Tourism or Hospitality, Communications, Human Resources or a related field.
- 1 to 3 years of experience in office management, hospitality, customer-facing service, event coordination or People Operations.
- Experience serving people in person in a service environment.
- Experience coordinating vendors and following up on purchase orders and invoices.
- Preferred: experience in technology, fintech or startup companies.
- Preferred: experience supporting corporate events with more than 50 attendees.

Technical Knowledge

- Advanced user-level Google Workspace and Slack.
- Spreadsheet skills for inventory, expense control and request tracking.
- Working knowledge of Mexican invoicing and expense documentation.
- Preferred: survey, ticketing and space booking tools.
- Conversational English at B1 or above; the company operates in English and Spanish.

## Skills

- Service and hospitality mindset: energized by being around people and solving what they need.
- Organization and attention to detail: nothing drops because it was forgotten.
- Proactivity: anticipates needs rather than waiting for the request.
- Calm and sound judgment under pressure, especially during events.
- Clear, warm communication, both written and verbal.
- Discretion in handling sensitive and confidential information.
- Creativity to deliver good outcomes on a constrained budget.
- Collaboration with People Operations, IT, Legal, Finance and business teams.
- Adaptability: the role will evolve as the company defines its hybrid model.

## About Kueski

## Company Overview
- **One-liner**: Kueski is a Mexican fintech that provides instant personal loans and a buy now, pay later (BNPL) platform, enabling consumers to access credit without a traditional credit card.
- **Entity Type**: Private (Venture Capital-backed, Later Stage VC)
- **Headquarters**: Guadalajara, Jalisco, Mexico
- **Founded**: 2012
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Fintech / Specialized Finance (Consumer Lending, BNPL)
- **Target customers**: B2C (Mexican consumers seeking personal loans or installment payments) and B2B (merchants integrating Kueski Pay as a payment method)
- **Mission/purpose**: “We facilitate the financial lives of people in Mexico” – providing secure, 100% online credit options without requiring a traditional credit history or collateral.

## Products & Services
- **[Personal Loans (formerly Kueski Cash)]**: Unsecured, short-term loans from $200 to $26,000 MXN, disbursed directly to the borrower’s bank account. 100% online, no guarantor, and no credit history required. Users choose repayment terms and can pay early for lower interest.
- **[Kueski Pay]**: A “buy now, pay later” (BNPL) solution that allows consumers to purchase online or in-store and pay in biweekly installments without a credit card. Merchants integrate Kueski Pay to increase sales and reach new customers.

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metrics**:
  - **Total Funding**: $264M per PitchBook (as of May 2026); $323.3M per LinkedIn (conflicting reports)
  - **Loans Disbursed**: Over 40 million
  - **Recurring Users**: 90% of users are repeat customers
  - **Merchant Reach**: Present in 25% of the top 150 businesses in Latin America
  - **Employees**: 633 (PitchBook) vs 469 (LinkedIn) – conflicting reports
- **Notable Investors/Partners**: 37 institutional investors (PitchBook). Key investors include venture capital firms (names not disclosed in available data). Partners include major retail brands across Mexico.
- **Growth Signals**: 
  - Raised a Later Stage VC round in May 2026 (deal completed)
  - Appointed former Stripe executive Fausto Ibarra as Chief Product Officer
  - Recognized as one of the 250 most promising fintech companies by CB Insights (2022)
  - Received the “Hecho en México” distinction from the Mexican Ministry of Economy (2025)
  - Consistently awarded “Most Ethical Company in Mexico” (2022–2025) and “Top 5 Best Companies for Female Talent” (2023–2025)

## Competitive Advantages
- **Data-driven credit scoring**: Uses machine learning models on thousands of data points to assess credit risk and fraud, enabling approval for users with no traditional credit history.
- **Regulatory trust**: Registered with CONDUSEF (SIPRES) and supervised by CNBV – a first for a fully digital SOFOM E.N.R. in Mexico.
- **High customer satisfaction**: 94% of users would recommend Kueski; 87% say it improved their credit history; 84% trust it more than other financial institutions.
- **Omnichannel BNPL**: Works both online and in physical stores, differentiating from pure e-commerce BNPL players.

## Strategic Focus
- **Deepening Mexican market penetration**: Expanding personal loan amounts (up to $26,000) and growing the Kueski Pay merchant network.
- **Product innovation**: Enhancing the mobile app experience, adding more flexible payment options, and leveraging AI for faster underwriting.
- **Talent and culture**: Attracting top tech talent across the Americas with a distributed, remote-first model and a strong emphasis on diversity and inclusion.

## Why Work Here
- **Work model**: Remote/hybrid – “distributed” across the Americas, with specifics depending on role and team.
- **Culture highlights**: 
  - “Crece. Impacta. Pertenece.” (Grow. Impact. Belong.)
  - Recognized as a top employer: #2 Best Company for Young Professionals (EFY, 2022), Top 5 for Female Talent (2023–2025), and maximum score in HRC Equidad MX index (2026).
  - Values curiosity, collaboration, and user-centric problem-solving.
- **Benefits**: Focus on health, well-being, and future; career development and learning opportunities.
- **Perks**: Not explicitly detailed, but emphasis on autonomy, growth, and mission-driven work.

## Sources
1. [kueski.com/about-us](https://kueski.com/about-us)
2. [kueski.com/?lang=en](https://www.kueski.com/?lang=en)
3. [kueski.com/unete-al-equipo](https://www.kueski.com/unete-al-equipo)
4. [pitchbook.com/profiles/company/91503-46](https://pitchbook.com/profiles/company/91503-46)
5. [linkedin.com/company/kueski](https://www.linkedin.com/company/kueski)

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