---
title: 'Workplace Experience Lead at Xero'
canonical: 'https://feeny.ai/job/workplace-experience-lead-xero-san-mateo-chd8q5sc97s4'
type: 'job'
last_seen: '2026-10-17'
---

# Workplace Experience Lead at Xero

- **Company:** [Xero](https://feeny.ai/companies/xero)
- **Location:** San Mateo, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/xero/b890cebc-3b7d-4d2f-a024-1aec696f432d

## Job description

## The role / impact

As the Workplace Lead in San Mateo, you are the Workplace Experience function for one of Xero's most strategic and visible hubs. In this senior, hands-on role, you will set the operational standard, advise the San Mateo leadership team on space design and ways of working, and ensure the office is a vibrant environment worth attending. Your impact extends beyond the local site as part of a globally distributed team transforming toward an AI-native operating model. You will actively test AI tools, automate workflows, and leverage workplace data to turn insights into recommendations, directly shaping how workplace operations evolve across Xero's global footprint. The team / how they connect You will join a lean, globally distributed Workplace Experience team that collaborates closely on systems, standards, and vendor partnerships. Locally in San Mateo, you will act as the primary operational point of contact for the leadership team while partnering with the broader People Experience team to deliver moments that foster connection and culture. Together, the team shares expertise across regional and global workstreams to build consistency and continuous improvement. The team is currently working on / Initially, you will focus on

- Automating day-to-day administrative workflows and workplace operations using artificial intelligence tools and templates.
- Managing key local vendor relationships across facilities management, cleaning, catering, and security to maintain service level agreements.
- Analysing workplace metrics, including occupancy, utilisation rates, and vendor cost-per-head, to guide strategic investment decisions.
- Managing ISO 27001 compliance and health, safety, security, and environment requirements to keep the site audit-ready.

Where and how you can work This role is based in our San Mateo office. We offer a hybrid working arrangement that combines the flexibility of working from home with dedicated in-office collaboration days to build connection and community[cite: 1, 2, 7]. Here are some of the things we are looking for

- A strong background in workplace or facilities management, with a track record of operating autonomously in local markets.
- Proven experience in managing vendor performance, enforcing service level agreements, and conducting structured reviews.
- Active experience using artificial intelligence tools and workplace technology platforms, such as visitor management, access control, and desk booking systems.
- Skill in interpreting workplace data to generate actionable recommendations for leadership rather than standard reporting.
- Commercial acumen with experience managing operational budgets, tracking actuals against forecasts, and building financial cases for change.
- Familiarity with health, safety, security, and environment standards alongside information security compliance frameworks such as ISO 27001.

## Compensation & Total Rewards

At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits. The expected base salary range for this role in: $108,500 – $135,600 USD. Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role. In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:

- Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
- Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our [Xero Perks](https://careers.xero.com/inside-xero/benefits-wellbeing/) page.

Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

## About Xero

## Company Overview
- **One-liner**: Xero provides cloud-based accounting and financial management software for small businesses, serving over 4.9 million customers worldwide.
- **Entity Type**: Public (ASX: XRO, S&P/ASX 200 component)
- **Headquarters**: Wellington, New Zealand
- **Founded**: July 6, 2006
- **Founders**: Rod Drury, Hamish Edwards

## Core Business
- **Primary industry**: Cloud accounting software (SaaS)
- **Target customers**: Small businesses, accountants, and bookkeepers (B2B)
- **Mission**: To make life better for small businesses globally by automating routine tasks and delivering actionable insights.

## Products & Services
- **Xero Accounting Software**: Cloud-based platform for invoicing, bank reconciliation, expense tracking, payroll, and financial reporting. Sold by subscription (Starter, Standard, Premium tiers).
- **JAX – AI Finance Partner**: An AI-powered assistant integrated into Xero that automates routine tasks and provides insights to help businesses grow.
- **Xero Ecosystem**: Over 1,000 third-party app integrations via the Xero App Store, covering payments, inventory, CRM, and more.
- **Xero for Nonprofits**: Discounted subscriptions (25% off) for eligible nonprofit and community organisations.
- **Xero for Purpose**: Social impact initiatives including financial literacy programmes (Unlock Your Numbers), sustainability tools (Sumday carbon app), and the Xero Beautiful Business Fund (NZ$750,000+ in funding annually).

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources (publicly traded with market cap available on ASX; latest data not included in search results).
- **Key Metric**: Annual Revenue NZ$2.103 billion (FY2025); Net income NZ$227.8 million (FY2025).
- **Notable Investors/Partners**: Board Chair David Thodey; CEO Sukhinder Singh Cassidy. In June 2025, Xero announced an agreement to acquire Melio, a New York-based payments provider, for $2.5 billion.
- **Growth Signals**: Achieved Rule of 40 outcomes of 41.0% (May 2024) and 43.9% (Nov 2024). Customer base grew to 4.9 million. Headcount of 4,610 employees (2025). Expanding globally with offices in New Zealand, Australia, UK, US, Canada, South Africa, and Singapore.

## Competitive Advantages
- **Market leader** in cloud accounting across New Zealand, Australia, and the UK.
- **AI-first approach** with JAX, embedded directly into the core product to reduce manual work.
- **Extensive integration ecosystem** (1,000+ apps) creating high switching costs for customers.
- **Strong brand trust** built over 19 years with a focus on small business success.

## Strategic Focus
- **AI and automation**: Deepening AI capabilities (JAX) to deliver predictive insights and automate finance workflows.
- **Payments expansion**: Acquisition of Melio to strengthen payments capabilities for small businesses.
- **Sustainability**: Reducing carbon emissions (72% reduction in scope 1 & 2), offering free carbon accounting tools, and supporting small business sustainability.
- **Social impact**: Scaling programmes like the Beautiful Business Fund and financial literacy initiatives.

## Why Work Here
- **Culture**: Values-driven, human-centric organisation with a focus on making a tangible impact on small businesses globally.
- **Flexibility**: Emphasises a flexible environment and time for what matters most (remote/hybrid policy not explicitly stated but implied).
- **Perks & benefits**:
  - One paid day off per year for volunteering (Community Connect programme).
  - Free access to Sumday carbon accounting app for employees.
  - Financial literacy resources and mentorship programmes.
- **Engineering & innovation**: Dedicated Engineering and Data & AI teams (open roles visible on careers page). Global collaboration across 7+ countries.
- **Diversity & inclusion**: Indigenous inclusion initiatives (te ao Māori in NZ, Reconciliation Action Plan in Australia), support for Indigenous communities.
- **Sustainability focus**: Employees can contribute to environmental goals through company-wide initiatives.

## Sources
1. [Wikipedia – Xero](https://en.wikipedia.org/wiki/Xero)
2. [Xero About Page](https://www.xero.com/au/about/)
3. [Xero Careers – Inside Xero](https://careers.xero.com/inside-xero/)
4. [Xero Careers – Teams](https://careers.xero.com/)
5. [Xero Homepage](https://www.xero.com/)

## Other roles at Xero

- [Senior Marketing Manager, EMEA](https://feeny.ai/job/senior-marketing-manager-emea-xero-cape-town-j5dbt77nvz6x) — Cape Town, South Africa
- [Director of Product Design](https://feeny.ai/job/director-of-product-design-xero-london-abh2s5vwzpns) — London, United Kingdom
- [Customer Experience Specialist - Melio](https://feeny.ai/job/customer-experience-specialist-melio-xero-manchester-0apnfjtyx359) — Manchester, United Kingdom
- [Lead Engineer - Payments Platform](https://feeny.ai/job/lead-engineer-payments-platform-xero-washington-m6pkscwf9c0q) — Washington, DC
- [Engineering Manager](https://feeny.ai/job/engineering-manager-xero-london-qqad92mfhj3h) — London, United Kingdom
- [Senior Software Engineer - AI](https://feeny.ai/job/senior-software-engineer-ai-xero-melbourne-wy84yt8bba9z) — Melbourne, Australia
- [Lead/Staff Software Engineer](https://feeny.ai/job/lead-staff-software-engineer-xero-san-mateo-eajgj6wa9bk4) — San Mateo, CA
- [Senior Product Marketing Manager - Payments](https://feeny.ai/job/senior-product-marketing-manager-payments-xero-melbourne-7jtjzme125z7) — Melbourne, Australia
- [Senior Engineer, Salesforce Platform](https://feeny.ai/job/senior-engineer-salesforce-platform-xero-melbourne-xjxr6wyvevph) — Melbourne, Australia
- [Junior Accountant](https://feeny.ai/job/junior-accountant-xero-wellington-j7f0nkfym64q) — Wellington, New Zealand