---
title: 'Workplace Experience Manager at Gen Digital Inc.'
canonical: 'https://feeny.ai/job/workplace-experience-manager-gen-digital-inc-kuala-lumpur-ew1s3m2bxh79'
type: 'job'
last_seen: '2026-11-05'
---

# Workplace Experience Manager at Gen Digital Inc.

- **Company:** [Gen Digital Inc.](https://feeny.ai/companies/gen-digital-inc)
- **Location:** Kuala Lumpur, Malaysia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/gen-digital/bc0149ad-8acf-4a22-bd83-da610e1c501b

## Job description

## About the Role

The Kuala Lumpur office is the technology powerhouse of MoneyLion. We pride ourselves on innovative initiatives and thrive in a fast paced and challenging environment. Join our multicultural team of visionaries and industry rebels in disrupting the traditional finance industry! The Workplace Experience Manager is responsible for delivering an exceptional workplace experience that enables employees to do their best work and strengthens connection to our culture and values. As a member of the Global Workplace team, this role serves as the primary workplace representative on-site, leading day-to-day office operations and ensuring a safe, welcoming, and highly functional workplace environment. The Workplace Experience Manager is responsible for coordinating workplace services, fostering employee engagement, supporting workplace programs, leadership to support teams, and delivering a consistent employee and visitor experience. Working closely with the Site Leader, Site Committee, and cross-functional partners, this role helps cultivate a vibrant workplace culture that encourages collaboration, connection, and community. The Workplace Experience Manager partners with colleagues across Workplace, Security, Real Estate, Projects, and Space Planning to support the successful delivery of workplace initiatives at the local site. This role combines hospitality, operational excellence, and workplace experience leadership to create an environment where employees feel supported, connected, and inspired to do their best work.

## Key Responsibilities

Workplace Operations & Service Delivery

- Lead day-to-day workplace operations, ensuring a safe, compliant, well-maintained, and highly functional office environment.
- Oversee delivery of workplace services including facilities coordination, reception and visitor services, food and beverage programs, janitorial services, maintenance, mail and deliveries, office supplies, and general office operations.
- Monitor workplace conditions, identify operational issues and service gaps, and proactively resolve or escalate matters as appropriate.
- Ensure meeting spaces, common areas, and employee amenities consistently meet workplace standards and support a positive employee experience.
- Maintain workplace readiness, inventory, and operational support services to ensure smooth daily operations.
- Ensure compliance with workplace policies, health and safety requirements, security protocols, and operational standards.

Vendor & Facilities Coordination

- Serve as the primary point of contact for building management, workplace vendors, and service providers.
- Manage local vendor relationships and service delivery, or partner closely with the company's outsourced facilities management provider, depending on site requirements.
- Coordinate maintenance, repairs, workplace improvements, and operational projects to ensure service excellence and workplace reliability.
- Monitor vendor performance and workplace standards, driving continuous improvement and issue resolution.

Workplace Experience, Culture & Community

- Support the development and execution of local engagement initiatives that build community and strengthen connections
- Serve as a visible and approachable workplace ambassador, fostering a welcoming, inclusive, and engaging office environment.
- Partner with the Site Leader and Site Committee to support initiatives that strengthen workplace culture, employee engagement, and community.
- Gather employee feedback and workplace insights to continuously improve services and the overall workplace experience.

Events & Visitor Experience

- Lead planning and execution of workplace events, leadership visits, town halls, celebrations, meetings, and employee programs.
- Manage event logistics including catering, vendor coordination, communications, space planning, and onsite execution.
- Ensure employees, visitors, candidates, and company leaders receive a professional, seamless, and welcoming experience.

Collaboration & Workplace Leadership

- Provide day-to-day leadership, guidance, and prioritization for office support staff.
- Act as the local representative of the Global Workplace team, ensuring workplace programs, standards, and initiatives are successfully delivered at the site level.
- Partner closely with colleagues across Workplace, Security, Real Estate, Projects, Space Planning, Technology, and other corporate functions to support local workplace needs.
- Support workplace projects, office improvements, relocations, and space planning initiatives through local coordination and execution.
- Serve as a trusted partner to site leadership, providing workplace insights and recommendations that enhance the employee experience.

Financial & Administrative Management

- Support site-level workplace budget planning and forecasting in partnership with Workplace leadership.
- Manage workplace-related purchasing, expense tracking, vendor invoicing, and budget administration in accordance with company policies.
- Monitor spending and identify opportunities to improve efficiency while maintaining a high-quality workplace experience.
- Ensure appropriate inventory levels and operational reporting to support effective workplace management.

Additional Responsibilities/Requirements

- Full-time, onsite role (5 days per week).
- Flexibility to support occasional early morning, evening, or after-hours events (approximately 5–10% of time).
- Ability to move throughout the workplace and support event setup, inspections, and operational activities as needed.
- Provide hands-on support during high-volume periods, workplace incidents, major events, or staffing gaps.
- Perform other duties as assigned.

## About You

- Bachelor's degree or equivalent experience preferred.
- 5+ years of experience in workplace experience, office management, hospitality, facilities management, operations, or a related field.
- Experience managing workplace vendors, service providers, and operational budgets.
- Experience partnering with business leaders and employee committees to drive engagement and culture initiatives.
- Experience working within a corporate workplace, facilities, hospitality, or employee experience environment preferred.
- Proficiency with Microsoft Office Suite and modern workplace technologies, including AI-enabled productivity tools

Success in this Role Success in this role is measured by operational excellence, workplace experience, employee engagement, and the ability to create an environment where employees feel connected, supported, and inspired to do their best work. What’s Next After you submit your application, you can expect the following steps in the recruitment process:

- TA Screening – Virtual (15 minutes)
- Hiring Manager Interview – Virtual (30 minutes)
- Leadership Interview - Onsite (45 minutes)
- P&C Interview – Virtual (45 minutes)

__________ Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.

## About Gen Digital Inc.

## Company Overview
- **One-liner**: Gen is a global leader in Cyber Safety, powering Digital Freedom through its trusted consumer brands Norton, Avast, LifeLock, and MoneyLion.
- **Entity Type**: Public (ticker not confirmed in provided sources; refer to SEC filings)
- **Headquarters**: Dual headquarters in Tempe, Arizona, United States, and Prague, Czech Republic
- **Founded**: Not explicitly disclosed; the merged entity (Gen) was formed in 2022 following the combination of NortonLifeLock and Avast
- **Founders**: Not publicly available for the merged company; predecessor brands were founded by Peter Norton (Norton) and Pavel Baudiš & Eduard Kučera (Avast)

## Core Business
- **Primary industry**: Cybersecurity (Cyber Safety), digital privacy, identity protection, and financial wellness
- **Target customers**: B2C (individuals and families), with some B2B2C offerings for enterprises and institutions (breach response, employee benefits)
- **Mission or purpose statement**: “Powering Digital Freedom” – giving people the confidence, tools, and insights to control, manage, and grow their digital and financial lives

## Products & Services
- **Norton**: Award-winning cybersecurity, online privacy, and device protection for individuals and families (SaaS security suites, VPN, password manager, etc.)
- **Avast**: AI-powered threat detection and digital security products focused on malware, privacy, and real-time protection (freemium model, top-ranked by industry experts)
- **LifeLock**: Identity theft protection with proactive monitoring, alerts, and dedicated Identity Restoration Specialists (U.S. leader)
- **MoneyLion**: Digital financial wellness platform offering Instacash, RoarMoney, Credit Builder Plus, and a marketplace for financial products (B2C and B2B2C)

## Market Standing
- **Valuation/Market Cap**: Not provided in search results; as a publicly traded company, refer to SEC filings for current market cap
- **Key Metric**: Nearly 500 million global users across the brand ecosystem; MoneyLion has processed $7.5B+ in transaction volume and served 81M+ users since launch
- **Notable Investors/Partners**: No specific investors cited; the company partners with leading institutions for breach response, employee benefits, and identity protection
- **Growth Signals**: 
  - Total cyberattacks blocked in 2024 is a key metric (exact number not shared)
  - MoneyLion’s rapid growth in transaction volume and user base
  - Expanding from protection into financial wellness and AI-driven personalization

## Competitive Advantages
- Family of trusted, globally recognized consumer brands (Norton #1 top-of-mind Cyber Safety brand, LifeLock leader in identity protection)
- Deep visibility into a vast threat network (machine learning and AI across ~500M users) enables superior threat detection and personalization
- Unique platform combining cybersecurity, privacy, identity restoration, and financial wellness – a “trust layer” for the digital economy
- Dual HQ presence (U.S. and Europe) provides diverse talent and regulatory insight

## Strategic Focus
- Building a unified AI-powered platform that delivers personalized, proactive, and automated Cyber Safety and financial empowerment
- Deepening leadership in Cyber Safety while extending into financial wellness to compound lifetime customer value
- Positioning Gen as the “trust layer” for the AI economy – bridging what AI can do and what consumers trust it to do
- Expanding B2B2C partnerships (breach response, employee benefits, identity protection for institutions)

## Why Work Here
- **Culture**: Emphasizes collaboration, innovation, a giving mindset, and customer obsession. Values include “Think Big. Be Bold.”, “Be Scrappy. Make it Happen.”, and “Play to Win. Together.”
- **Work model**: Hybrid – choose which days to be in the office with an expectation of three days per week; unlimited paid time off; recognized holidays; parental leave and leaves of absence
- **Benefits**: 
  - Employee Stock Purchase Plan (ESPP) 
  - Performance-based bonuses
  - Learning & development (Learn@Gen, mentorship, degree/certification reimbursement, 24/7 eLearning)
  - Wellness: virtual fitness, on-site gyms, Employee Assistance Program (EAP) extending to dependents
  - Adoption, foster care, fertility, and surrogacy benefits in 15+ countries
  - Global recognition program (“Inspire”) and diverse employee communities
- **Interview process**: Transparent – 15-30 min recruiter chat, 2-3 skill/team interviews (may include a task), then offer. Reflects the company’s collaborative culture.

## Sources
1. [gendigital.com](https://www.gendigital.com/us/en/) – Company overview, brand family, mission, and metrics
2. [gendigital.com](https://www.gendigital.com/us/en/who-we-are/) – Who We Are, strategy, and solution details
3. [gendigital.com](https://www.gendigital.com/us/en/life-gen/) – Careers page with culture, values, and interview process
4. [gendigital.com](https://www.gendigital.com/us/en/life-gen/jobs/) – Open roles listing
5. [gendigital.com](https://www.gendigital.com/us/en/benefits/) – Benefits overview (hybrid work, wellness, learning, compensation)

## Other roles at Gen Digital Inc.

- [Machine Learning Manager - MoneyLion](https://feeny.ai/job/machine-learning-manager-moneylion-gen-digital-inc-kuala-lumpur-zg8cqg5n9135) — Kuala Lumpur, Malaysia
- [Senior Principal Product Manager - MoneyLion (Rewards)](https://feeny.ai/job/senior-principal-product-manager-moneylion-rewards-gen-digital-inc-kuala-lumpur-afac1xa189z5) — Kuala Lumpur, Malaysia
- [Creative Director Gen Studio](https://feeny.ai/job/creative-director-gen-studio-gen-digital-inc-united-states-new-york-ny-17nfnk3bq0zh) — United States / New York, NY
- [Associate Creative Director - Copy](https://feeny.ai/job/associate-creative-director-copy-gen-digital-inc-united-states-new-york-ny-yb48r4s85t4v) — United States / New York, NY
- [Machine Learning Engineer - MoneyLion](https://feeny.ai/job/machine-learning-engineer-moneylion-gen-digital-inc-kuala-lumpur-6b7rzz97t62t) — Kuala Lumpur, Malaysia
- [Lead AI Scientist - MoneyLion](https://feeny.ai/job/lead-ai-scientist-moneylion-gen-digital-inc-kuala-lumpur-p26a1fja7fe2) — Kuala Lumpur, Malaysia
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-gen-digital-inc-london-6cztgra31q85) — London, United Kingdom
- [Senior Backend Engineer (Java/Spring)](https://feeny.ai/job/senior-backend-engineer-java-spring-gen-digital-inc-united-states-new-york-ny-ke13at53t8jv) — United States / New York, NY
- [Senior Backend Engineer - (Java/Spring Boot)](https://feeny.ai/job/senior-backend-engineer-java-spring-boot-gen-digital-inc-united-states-new-york-0a02b0t5cjdk) — United States / New York, NY
- [Principal Product Manager - MoneyLion Marketplace](https://feeny.ai/job/principal-product-manager-moneylion-marketplace-gen-digital-inc-united-states-gx5gtgp2ntgv) — United States / New York, NY