--- title: 'Workplace Experience Specialist - NYC at Mercury' canonical: 'https://feeny.ai/job/workplace-experience-specialist-nyc-mercury-new-york-czjbyna6rqxq' type: 'job' last_seen: '2026-10-25' --- # Workplace Experience Specialist - NYC at Mercury - **Company:** Mercury - **Location:** New York, NY - **Compensation:** $86k–$96k - **Work type:** remote - **Posted:** 2026-10-23 - **Last confirmed live:** 2026-10-25 - **Apply:** https://job-boards.greenhouse.io/mercury/jobs/6232781004 ## Job description This is an in-office position, where you are expected to be in the office 5 days a week, from 9:00am - 5:00pm, with 2 days a month remote. Mercury is looking for a Workplace Experience Specialist to bring our culture to life in our New York office through the operations of daily life in the space. This role owns the day-to-day office experience for our NYC team, ensuring that the environment people walk into each day reflects Mercury's thoughtful approach to design, quality, and connection. Our offices are where teams build relationships, solve difficult problems together, and experience the culture that makes working here meaningful. In addition to running the daily experience, this role will support the cultural moments that punctuate the year: monthly office events, onsites hosted in NYC, and annual celebrations. You'll join a team that creates thoughtful, memorable moments for our employees with the same care we put into our products, and you'll partner closely with the broader People team, IT, and Finance on the larger operational pieces. Because our team is lean, your impact will be immediate — you'll set the tone for how Mercury's New York hub feels to the people in it. ## What You'll Do - Serve as the on-site presence and cultural ambassador for the NYC office every day, welcoming employees, guests, candidates, and visiting teammates. - Own the daily operations of the space — lunch, kitchen, supply stocking, incoming/outgoing mail and deliveries, and visitor management — acting as the first point of contact for office questions and requests, resolving what you can and escalating what needs a broader fix. - Keep the office beautiful, organized, and aligned with Mercury’s aesthetic. - Shape a distinct in-office culture by listening to employee feedback and thoughtfully balancing individual requests with team needs, resources, and the overall workplace experience. - Own monthly office events from concept through execution, building a program of gatherings that reflects Mercury’s culture and draws the local team in. - Manage relationships with onsite vendors (cleaning, catering, snacks, plants, building maintenance) and track facilities and building requests to resolution, operating within your office budget. - Set up desks, meeting rooms, and AV for new hires, guests, and visiting teams, and own the basics of office access and safety (badges, visitor sign-in, emergency procedures). - Support the planning and execution of onsites and company events hosted in the NYC space, as well as broader employee experience initiatives — from All Hands and virtual events to merch production and cultural programs. - Identify and lead improvements to office spaces, systems, and services to meet the evolving needs of a growing team. - Communicate office updates, event invitations, and reminders clearly to the local team. What Makes You a Great Fit - Excited to be in office M-F, 9:00am - 5:00pm - 2-3+ years of experience in office management. - Genuine warmth with people and an instinct for anticipating what someone needs before they ask. - Exceptional attention to detail and the organization to keep a dozen small threads moving without dropping any. - Sound judgment about what to solve yourself and what to escalate with a little guidance from your manager, and the initiative to act without waiting to be asked. - A refined eye for design and a deep appreciation for how a well-considered space makes people feel. - Clear, friendly written communication across Slack, email, and signage. - A collaborative team player who proactively asks for and acts on feedback, and pitches in on team activities beyond your core responsibilities when the opportunity comes up. - NYC-based, with the expectation that you’re in the office every day — this role is on-site and hands-on by design, including moving boxes, resetting furniture, and being on your feet. Ability to lift 25 pounds if needed. - Curiosity about people and what makes a space feel special. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. ## #LI-JH1 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500—$96,200 USD ## About Mercury ## Company Overview - **One-liner**: Mercury provides banking and financial workflow solutions for startups and ambitious companies. - **Entity Type**: Private (venture-backed) - **Headquarters**: San Francisco, California, USA (offices also in New York, NY and Portland, OR) - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Fintech, Business Banking, Financial Operations - **Target customers**: B2B – primarily startups and growing companies - **Mission or purpose statement**: “Transformative banking for ambitious entrepreneurs” – making banking better and simplifying financial operations so businesses can focus on growth. ## Products & Services - **Mercury Banking**: A powerful business bank account (checking, savings, debit and credit cards) that serves as the nucleus of financial operations. (Service) - **Bill Pay & Spend Management**: Tools to pay bills, send invoices, monitor spending, and understand cash flow – all from one platform. (SaaS/Service) - **Financial Operations Platform**: Integrates payments, invoices, bill pay, cash flow monitoring, and spend management into a single dashboard. (SaaS) ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Over 200,000 startups use Mercury; employees count exceeded 1,000 (950+ as of one source, 919 U.S.-based employees reported by Great Place to Work). - **Notable Investors/Partners**: Backed by top-tier venture capitalists (specific names not disclosed in available sources). Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust (Members FDIC). - **Growth Signals**: - Within days of Silicon Valley Bank’s failure (March 2023), Mercury picked up more than $2 billion in deposits and retained 92% of those customers six months later. - Recognized on Fortune’s Best Medium Workplaces 2023 (ranked 16th), Forbes Fintech 50, and Fast Company’s Most Innovative. - 96% of employees say Mercury is a great place to work (Great Place to Work certified). ## Competitive Advantages - **All-in-One Financial Hub**: Combines banking, payments, bill pay, and spend management in one platform, reducing the need for multiple tools. - **Startup-First Design**: Built specifically for high-growth companies, with features that scale from early stage to established enterprise. - **High Customer Retention**: Proven stickiness after the SVB crisis demonstrates strong trust and product-market fit. - **Top-Tier Backing and Recognition**: Endorsed by leading investors and media, reinforcing credibility. ## Strategic Focus - **Product Expansion**: Continuing to build out financial workflows (bill pay, spend management) to become the single source of truth for business finance. - **AI Integration**: Hiring for roles like Senior Machine Learning Operations Engineer, AI Engineering, and Model Risk Manager – indicating a push to embed AI/ML into products and internal processes. - **Remote-First Talent**: Embracing a remote-first culture with physical offices in SF, NY, Portland, and hiring across the US and Canada. ## Why Work Here - **Culture & Values**: Emphasizes “build relentlessly,” “think actively,” “be super helpful,” and “act with humility.” Employees report a strong sense of purpose and collaboration. - **Remote & Hybrid Flexibility**: Remote-first with optional in-office hubs. Open roles are listed as “Any office or remote” in the US and Canada. - **Benefits Package**: - Health, dental, vision insurance - 12+ weeks paid parental leave - $600 custom work-from-home equipment setup - Annual $1,000 learning & development budget - Paid 6-week sabbatical after 5 years - Weekly $100 food budget - Monthly $100 wellness budget - Monthly $50 cellphone reimbursement - Unlimited vacation (with mandatory minimum) - 401(k) matching up to 4% of base salary - Inclusive fertility and family-forming benefits (Carrot Fertility) - Pet-friendly offices with free lunch, snacks, and beverages - **Growth Opportunities**: 950+ employees (as of one source) and growing; strong commitment to career development and high-impact work. - **Diversity & Inclusion**: Stated priority to embrace every individual and provide tools for great work. ## Sources 1. [mercury.com/jobs](https://mercury.com/jobs) – Benefits, culture, open roles 2. [mercury.com/about](https://mercury.com/about) – Company overview, values, press mentions, Forbes quote 3. [job-boards.greenhouse.io/mercury](https://job-boards.greenhouse.io/mercury) – Current job listings 4. [linkedin.com/company/mercuryhq/jobs](https://www.linkedin.com/company/mercuryhq/jobs) – LinkedIn jobs page 5. [greatplacetowork.com/certified-company/7025113](https://www.greatplacetowork.com/certified-company/7025113) – Employee satisfaction certification, headcount ## Other roles at Mercury - [Frontend Engineer - Design Systems](https://feeny.ai/job/frontend-engineer-design-systems-mercury-san-francisco-ca-new-york-ny-portland-0pkm87gq0pe2) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Software Engineer - Cards](https://feeny.ai/job/senior-software-engineer-cards-mercury-san-francisco-ca-new-york-ny-portland-or-kj3dgna4jspq) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Recruiter - Technical](https://feeny.ai/job/recruiter-technical-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-5nfm2s9geq6b) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Software Engineer - Mercury Command](https://feeny.ai/job/software-engineer-mercury-command-mercury-san-francisco-ca-new-york-ny-portland-nr84ay9018dk) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Recruiter - GTM](https://feeny.ai/job/senior-recruiter-gtm-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-fntxankygt5a) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Recruiter - Sales](https://feeny.ai/job/recruiter-sales-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-p8wab3ax7b18) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Business Continuity Management Lead](https://feeny.ai/job/business-continuity-management-lead-mercury-san-francisco-ca-new-york-ny-aze704pnfzrt) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Risk UX Specialist](https://feeny.ai/job/risk-ux-specialist-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-pyqrhqt4nrdz) — San Francisco CA New York NY Portland OR OR Within, United States - [Senior Account Executive - Credit & Lending Products](https://feeny.ai/job/senior-account-executive-credit-lending-products-mercury-san-francisco-ca-new-dyjw0ccmhyh7) — San Francisco CA New York NY Portland OR OR Within, United States - [Senior Customer Support Service Delivery Program Manager](https://feeny.ai/job/senior-customer-support-service-delivery-program-manager-mercury-san-francisco-m9n91w231bsn) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States