---
title: 'Workplace Manager at Multiverse'
canonical: 'https://feeny.ai/job/workplace-manager-multiverse-london-jy50cpys3agx'
type: 'job'
last_seen: '2026-10-28'
---

# Workplace Manager at Multiverse

- **Company:** Multiverse
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.ashbyhq.com/multiverse/4f768d54-8ed1-4eab-98a1-5dc77d645ad8

## Job description

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

## About the Role

We’re looking for a proactive, organised, and people-focused Workplace Manager to lead the day-to-day operations of our London HQ and help create an exceptional employee experience. This is a hands-on role that combines workplace operations, employee experience, office management, and continuous improvement. You’ll ensure the office runs smoothly, efficiently, and compliantly while helping to shape a workplace culture where people feel supported, connected, and able to do their best work. Working closely with the Workplace Operations Coordinator and cross-functional teams including People, IT, Finance, and Executive Assistants, you’ll oversee workplace systems, vendor management, office projects, events, health & safety, and operational processes. You’ll also play a key role in improving how we work by introducing smarter systems, automation, and AI-driven efficiencies across workplace operations. This role is ideal for someone who enjoys balancing operational excellence with hospitality and employee experience in a fast-paced, scaling environment.

## Key Responsibilities

Workplace Operations & Office Management

- Lead the day-to-day running of the London office, ensuring the workplace operates efficiently, professionally, and proactively at all times
- Partner with the Workplace Operations Coordinator to oversee front-of-house operations, meeting rooms, catering, hospitality, office standards, and employee support
- Manage and resolve operational issues quickly and effectively, ensuring strong ownership of ticketing workflows, response times, contractor responses.
- Develop and continuously improve workplace systems, processes, documentation, and operational playbooks
- Manage relationships with vendors, contractors and service providers, alongside oversight of budgets, invoices, and operational spend
- Support with planning and execution of company events, including meetings, off-sites, socials, volunteering initiatives, and cultural programmes, ensuring a high-quality employee and stakeholder experience
- Provide reception cover during absences, acting as a professional and welcoming first point of contact
- Support upcoming office move activities including planning, communications, coordination, design, and execution
- Manage key workplace platforms including desk booking, ticketing, access control, learning systems, digital signage.
- Identify opportunities to improve efficiency and employee experience through smarter systems, AI tools, and workflow automation
- Use data, reporting, and employee feedback to drive continuous improvement across workplace operations

Health, Safety & Compliance

- Own day-to-day workplace health & safety processes and compliance requirements for the London office
- Conduct workplace audits, DSE assessments, risk assessments, and maintain accurate compliance documentation
- Coordinate with building management and external providers to ensure health & safety standards are maintained
- Act as a key point of contact during workplace incidents, escalations, or operational disruptions
- Serve as a Fire Warden and First Aider (training can be provided if needed)

## About You

- Proven experience in workplace management, office operations, hospitality, or facilities coordination within a fast-paced environment
- Strong operational and organisational mindset, with the ability to prioritise effectively, manage multiple workstreams, and deliver high standards consistently
- Confident leading initiatives, managing vendors and workplace services, and taking ownership of operational outcomes
- Excellent communication and stakeholder management skills, with a proactive, calm, and solutions-focused approach
- Comfortable operating both strategically and hands-on, with strong attention to detail and follow-through
- Passionate about creating and owning a welcoming, well-run workplace environment where people feel supported, engaged, and able to do their best work
- Experience supporting office moves, workplace projects, or scaling office environments is advantageous
- Comfortable working with workplace technology, operational systems, and digital tools, with a curiosity for AI and process automation
- Health & Safety knowledge, DSE experience, or relevant workplace certifications are a plus

Why This Role?

- Opportunity to play a key role shaping the employee experience within a fast-growing, values-led ed-tech business
- High-impact role with real ownership and autonomy across workplace operations
- Exposure to workplace strategy, office projects, events, and operational leadership
- Collaborative, ambitious, and supportive team culture
- Opportunity to help evolve and scale a best-in-class workplace experience

## Benefits

- Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
- Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
- Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy [here](https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy). Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our [Safeguarding Policy](https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf), our [Prevent Policy](https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdf)and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

## About Multiverse

## Company Overview
- **One-liner**: Multiverse is an upskilling platform that combines expert human coaching with an AI-powered learning engine to help organisations adopt AI, data and tech skills at scale.
- **Entity Type**: Private (Series D, most recent raise $70m in 2026 at a $2.1bn valuation)
- **Headquarters**: London, United Kingdom (Paddington)
- **Founded**: 2016
- **Founders**: Euan Blair

## Core Business
- **Primary industry**: Workforce upskilling / EdTech / AI adoption services
- **Target customers**: B2B – enterprises and mid-market organisations (1,500+ companies including Microsoft, Mars, John Lewis Partnership)
- **Mission statement**: “Equip the workforce to win in the AI era.”

## Products & Services
- **AI Adoption Platform**: An end-to-end platform that diagnoses skills gaps, prescribes learning paths (using the MAGE framework), and tracks quantifiable business impact (productivity, cost savings, ROI).
- **Professional Apprenticeships**: Accredited programmes (Level 3, Level 4) in AI, data, and tech – e.g. Data Technician, Data Analyst, AI & Automation Practitioner, Digital Support Technician. Delivered over 13 months with a 3-month assessment period.
- **AI Solutions Builder**: A programme to create agentic AI experts who build solutions to improve team processes and eliminate repetitive tasks.
- **Data Fellowship & Data & Insights for Business Decisions**: Programmes for aspiring/junior to mid-level data professionals.
- **AI-Powered Productivity**: Coaching on GenAI tools (Microsoft Copilot, Gemini) with responsible AI use.
- **Human + AI Coaching**: An ecosystem of expert coaches and AI support to guide learners through their upskilling journey.

## Market Standing
- **Valuation**: $2.1 billion (post-money after $70m raise in 2026; previously $1.7bn post-money in June 2022 Series D)
- **Key Metric**: Over £2 billion tracked ROI for employers; 22,000+ learners; 1,500+ companies served; 800+ employees
- **Notable Investors/Partners**: Schroders Capital (lead in 2026 round), General Catalyst, Lightspeed Venture Partners, StepStone Group. Key partners include Microsoft, Mars, John Lewis Partnership.
- **Growth Signals**: Raised $70m at a higher valuation in 2026 to accelerate European expansion; growing headcount (850+ employees reported on careers page); launched new AI-specific programmes; expanded from UK into the US.

## Competitive Advantages
- **End-to-end AI adoption layer**: Combines skills diagnosis, custom learning paths, human coaching, and ROI measurement – not just content delivery.
- **Proven ROI focus**: Every programme is designed to deliver measurable business outcomes (e.g., $2bn+ in customer ROI cited).
- **Accredited apprenticeships for all career stages**: Offers government-recognised qualifications but for any age (not just early career), bridging the gap between traditional education and workforce needs.
- **AI-native approach**: AI is “the engine, not an add-on”; the platform itself uses AI to personalise learning and coach at scale.

## Strategic Focus
- **European expansion**: The 2026 $70m raise, led by Schroders Capital, is specifically earmarked for accelerating growth across Europe.
- **Deepening AI adoption capabilities**: Building the “adoption layer” for organisations – helping them move from buying AI tools to actually getting employees to use them effectively.
- **Scaling the platform**: Continuing to add new programmes and improve the MAGE learning framework to drive more business impact.

## Why Work Here
- **Culture**: Described as “mission-driven” with a focus on achievement, mastery, and behaviour (BAM framework). Emphasis on continuous feedback, improvement, and being “owners” who drive outcomes.
- **Hybrid working**: 3 days per week in the London office (Paddington); plus a “10 days work from anywhere” scheme.
- **Benefits**: Bupa Private Medical Insurance, Unum Cashplan, Wellhub gym/wellness membership, enhanced pension (5% + 4% employer contribution), tech and cycle scheme, workplace nursery, share options (role dependent), 2 extra M-Powered Days off, life insurance, therapy support.
- **Learning and growth**: “Never stop growing” is a core value; intensive 2-week AI onboarding for all new hires; quarterly team socials.
- **Engineering culture**: Active hiring for roles like AI Solutions Engineer, Senior Software Engineer (AI Adoption Product), Applied AI Engineer, Analytics Engineer, AI Learning Architect – indicating a strong focus on building the platform in-house.

## Sources
1. [multiverse.io – Homepage](https://www.multiverse.io/)
2. [multiverse.io – Careers “We’re Hiring”](https://www.multiverse.io/careers/were-hiring)
3. [multiverse.io – Our Mission](https://www.multiverse.io/about/our-mission)
4. [multiverse.io – Careers (open roles)](https://www.multiverse.io/en-US/careers?q=advanced)
5. [linkedin.com – Multiverse company page](https://www.linkedin.com/company/joinmultiverse)

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