---
title: 'WW&S Operations Associate, Brooklyn, #554 at Gopuff'
canonical: 'https://feeny.ai/job/ww-s-operations-associate-brooklyn-554-gopuff-brooklyn-f20n7basmaxm'
type: 'job'
last_seen: '2026-09-07'
---

# WW&S Operations Associate, Brooklyn, #554 at Gopuff

- **Company:** Gopuff
- **Location:** Brooklyn, NY
- **Employment:** part-time
- **Work type:** onsite
- **Posted:** 2026-06-09
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/gopuff/cc01205a-1719-479f-acd6-b44e758d0674

## Job description

The Operations Associate plays a critical role in delivering an exceptional customer experience across all channels of the business. Associates support walk-in customers, fulfill online orders, prepare delivery and shipping orders, maintain store presentation, and ensure customers receive fast, accurate, and friendly service. This position is ideal for individuals who enjoy interacting with customers, working in a fast-paced environment, and contributing to a high-performing retail team.

## Responsibilities

Customer Service

- Greet and assist customers in a friendly and professional manner.

- Help customers locate products and make recommendations.

- Build customer loyalty through exceptional service.

- Support checkout operations and customer transactions.

- Create positive experiences that encourage repeat business.

Order Fulfillment

- Pick and prepare online pickup orders.

- Assemble local delivery orders accurately and efficiently.

- Prepare shipping orders according to company standards.

- Ensure all orders are completed accurately and on time.

- Communicate order issues promptly to leadership.

Store Operations

- Stock shelves and maintain product presentation.

- Replenish inventory throughout the day.

- Assist with receiving deliveries and organizing inventory.

- Maintain a clean, organized, and safe store environment.

- Support merchandising and promotional displays.

- Processing transactions

Inventory Management

- Assist with cycle counts and inventory audits.

- Verify product accuracy and report discrepancies.

- Support inventory organization and backroom standards.

- Help reduce shrink through attention to detail and process compliance.

Compliance & Safety

- Follow all alcohol sales and ID verification requirements.

- Comply with company policies and operational procedures.

- Maintain workplace safety standards.

- Report safety concerns immediately.

## Qualifications

- High School Diploma or GED preferred.

- Retail, hospitality, restaurant, fulfillment, or customer service experience preferred.

- Excellent communication skills.

- Strong attention to detail.

- Ability to multitask in a fast-paced environment.

- Must be able to lift up to 50 pounds.

What Success Looks Like

- Delivering exceptional customer experiences every day.

- Consistently accurate order fulfillment.

- Fast pickup, delivery, and shipping execution.

- Well-stocked and customer-ready store conditions.

- Strong teamwork and dependability.

- Positive contributions to sales growth and customer loyalty.

## What We Offer

- Medical/Dental/Vision Insurance (for full-time employees)
- 401(k) Retirement Savings Plan
- 25% employee discount & FAM Membership
- Vacation and Sick Time for eligible employees
- EAP through AllOne Health (formerly Carebridge)

Pay: Pay:

- Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.
- Brooklyn, NY: $17.25 per hour
- The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role."

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

## About Gopuff

## Company Overview
- **One-liner**: Gopuff is an on-demand delivery service that delivers everyday essentials—including snacks, drinks, household items, OTC medications, and alcohol—from local micro-fulfillment centers in as fast as 15 minutes.
- **Entity Type**: Private (Series H funded; total funding $3.7B)
- **Headquarters**: Philadelphia, Pennsylvania, United States
- **Founded**: 2013
- **Founders**: Rafael Ilishayev and Yakir Gola (co-CEOs)

## Core Business
- **Primary industry**: Instant commerce / on-demand delivery (Software Development & Logistics)
- **Target customers**: B2C (consumers needing quick delivery of household essentials), also B2B via advertising platform (Gopuff Ads)
- **Mission/purpose statement**: “Get it fast. Get it done. Get it right.” — offering a relevant and affordable assortment delivered in minutes.

## Products & Services
- **Gopuff App**: Mobile ordering platform for 5,000+ products; delivery in ~15 minutes from local micro-fulfillment centers. (SaaS + logistics)
- **Gopuff Ads**: Advertising platform for brands to reach customers within the app. (Ad tech)
- **Retail Storefronts**: Physical retail locations (e.g., BevMo! and Liquor Barn) acquired and operated as part of the network. (Brick-and-mortar retail)

## Market Standing
- **Valuation/Market Cap**: Not disclosed in search results; total funding $3.7B (latest round: $250M venture round in November 2025 led by Eldridge Industries and Valor Equity Partners).
- **Key Metric**: Annual Revenue ~$1B (from LinkedIn); Total Funding $3.7B.
- **Notable Investors/Partners**: SoftBank Vision Fund (led Series E $750M), Eldridge Industries, Valor Equity Partners; also backed by 7 investors in 2025 round.
- **Growth Signals**: 1,315 employees (+4.6% YoY); operates 250+ facilities in 650+ U.S. cities; expanding in UK and other countries; active job postings trending +6.2% yearly.

## Competitive Advantages
- **Vertically integrated model**: Owns inventory, micro-fulfillment centers, and delivery fleet, enabling faster and more reliable delivery than marketplace aggregators.
- **Proprietary technology**: Optimized logistics and inventory management for 15-minute delivery windows.
- **National infrastructure**: 250+ facilities across the U.S. and presence in the UK, giving scale advantages.

## Strategic Focus
- Continued expansion of micro-fulfillment network and retail footprint (e.g., BevMo! integration).
- Building out advertising revenue stream (Gopuff Ads).
- International growth, particularly in the UK (General Manager for UK appointed).
- Possibly improving operational efficiency and unit economics after rapid growth phase.

## Why Work Here
- **Culture**: Mixed employee reviews — overall rating 2.7/5 on Glassdoor (30% would recommend). Positive mentions of flexible hours, good pay for drivers/operations, and supportive teams. Cons include poor management, lack of breaks, and frequent layoffs.
- **Remote/hybrid policy**: Not explicitly stated; many roles are on-site (retail, warehouse, delivery) but some corporate roles (engineering, product) may be hybrid. Headquarters in Philadelphia.
- **Notable perks**: Flexible scheduling for part-time roles; hourly wages for drivers around $20/hr; software engineer salaries reported at $122K–$172K.
- **Engineering culture**: Technical team includes VP of Product and Engineering, Head of ML & AI (recent departure), and a distributed workforce across 24 countries. Technical roles account for ~2% of headcount.

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/gopuff)
2. [Indeed Reviews](https://www.indeed.com/cmp/Gopuff?campaignid=mobvjcmp&from=mobviewjob&fromjk=80f666803f1b8c33&tk=1jsktq4mmia5v800)
3. [Glassdoor Reviews](https://www.glassdoor.com/Reviews/Gopuff-Reviews-E926131.htm)
4. [Gopuff Careers Page (Lever)](https://jobs.lever.co/gopuff)
5. [Gopuff Official Site / Careers](https://www.gopuff.com/go/careers)

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