---
title: 'Zendesk Product Owner - Configuration Administrator at Point C'
canonical: 'https://feeny.ai/job/zendesk-product-owner-configuration-administrator-point-c-united-states-pajgts48vsgq'
type: 'job'
last_seen: '2026-09-11'
---

# Zendesk Product Owner - Configuration Administrator at Point C

- **Company:** Point C
- **Location:** United States
- **Compensation:** $65k–$80k
- **Work type:** remote
- **Posted:** 2026-07-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/pointc/jobs/5239329008

## Job description

[Point C](https://pointchealth.com) is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.

The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration, and ongoing optimization of Point C’s Zendesk platform as we roll it out enterprise-wide. This role owns the Zendesk roadmap from the ground up - building out the system, partnering with business teams to translate operational needs into platform enhancements, and ensuring Zendesk delivers measurable value across Claims, Client Services, Account Management, and beyond. The right person is hands-on, forward-thinking, and comfortable owning a platform, not just maintaining it.

Primary Responsibilities:

- Own the Zendesk platform roadmap end-to-end; from initial configuration through future enhancements and builds, prioritizing improvements that align with business needs and stakeholder goals
- Lead the configuration and administration of Zendesk, including fields, workflows, views, triggers, automations, dashboards, and reporting
- Leverage AI capabilities within Zendesk to enhance ticket routing, automate workflows, and improve overall operational efficiency
- Gather requirements from business stakeholders, translate them into functional enhancements within the platform, and manage the backlog of system improvements
- Proactively identify opportunities to improve Zendesk workflows, UI, and usability and proposing solutions
- Partner with Claims, Client Services, Account Management, and IT teams as primary stakeholders, gathering sign-offs and ensuring Zendesk configuration meets the needs of each user group
- Support a multi-phase enterprise rollout of Zendesk, coordinating with IT as the platform transitions and expands organization-wide
- Manage user roles, permissions, access controls, and data integrity, ensuring governance standards are maintained as the platform scales
- Support integrations between Zendesk and internal systems; coordinate testing and deployment of system updates and new builds
- Communicate roadmap priorities, system updates, and change management needs to stakeholders at all levels, including leadership sign-off and team-level rollout support
- Manage vendor relationships and support cost management and augmentation decisions related to Zendesk
- Partner with the training and management team to create documentation, lead onboarding sessions, and promote best practices across all user teams
- Provide ongoing end-user support and troubleshooting, serving as the internal subject matter expert for Zendesk across the organization

Required Qualifications:

- Bachelor’s degree in Business, Information Systems, Technology, or related field (or equivalent experience)
- 2–4+ years CRM administration or product ownership experience
- Hands-on configuration experience in a CRM platform such as Zendesk (preferred), Salesforce Service Cloud, Freshdesk, HubSpot Service Hub, etc.
- Familiarity with project management methodologies (Agile preferred) and tools like Jira
- Strong analytical and documentation skills
- Experience managing stakeholder requirements
- Advanced Excel or reporting experience

Preferred Qualifications:

- CRM certification (e.g., Salesforce Admin, Dynamics Functional Consultant)
- Experience with integrations (APIs, middleware tools)
- Experience with workflow automation tools
- Background working with or supporting customer service operations teams, consumer-facing environments, or service desk functions
- Healthcare, TPA, or regulated industry experience is a plus

Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Pay Transparency $65,000—$80,000 USD

Benefits:

- Comprehensive medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)

- Paid time off (PTO) and disability leave

- Employee Assistance Program (EAP)

Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

## About Point C

## Company Overview
- **One-liner**: Point C is a national independent Third-Party Administrator (TPA) that designs and administers self-funded health plans through an integrated model of administration, clinical support, and partner coordination.
- **Entity Type**: Private (Venture-backed; raised a Venture Round in November 2024 led by Shore Capital Partners)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: Not publicly available (leadership team has 40+ years of combined experience; company has been in business for decades)
- **Founders**: Not publicly available

## Core Business
- Primary industry: Healthcare Administration / Third-Party Administration (TPA) / Health Plan Services
- Target customers: Brokers and employers (self-funded health plans); B2B, primarily mid-market and enterprise
- Mission or purpose statement: "Drive value and reduce costs for our customers by thoughtfully administering benefit plans and providing innovative cost containment solutions."

## Products & Services
- **Self-Funded Health Plan Administration**: Full-service claims administration, eligibility management, compliance coordination, account management, and plan operations for self-funded employer groups.
- **Clinical Integration & Cost Containment**: Clinical guidance and pharmacy insight built into the model to reduce unnecessary spend and strengthen the member experience.
- **Data Transparency & Reporting**: Clear reporting and plan insights that help brokers and employers understand cost drivers, track performance, and act with confidence.
- **Consumer-Directed Benefits Support**: Support for HSAs, HRAs, and other consumer-directed benefit programs.
- **High-Touch Customer Service**: Responsive, hands-on support for brokers, employers, and members, with real people helping plans run smoothly.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue estimated at $1.0M–$5.0M (LinkedIn estimate); supports 100k+ employee lives and 650+ employer groups; 6 offices coast-to-coast
- **Notable Investors/Partners**: Shore Capital Partners (lead investor in 2024 venture round); independent board includes leaders from Optum, Navia Benefit Solutions, Centivo, and HPOne
- **Growth Signals**: 124 employees (+111.9% YoY, +94 people); LinkedIn followers grew 44.7% YoY; actively hiring across multiple departments (Account Management, Operations, Data Science, Finance, Sales, Claims)

## Competitive Advantages
- **Independent TPA Model**: Unlike many TPAs that are owned by carriers or large health systems, Point C is independent, allowing strategies to be shaped purely around client needs.
- **Integrated Operating Model**: Combines administration, clinical programs, reporting, and vendor coordination into one connected structure, reducing fragmentation common in self-funded plans.
- **National Scale with Local Service**: Operates 6 offices coast-to-coast while maintaining a service approach built around responsiveness and regional presence.
- **Deep Leadership Expertise**: Executive team with decades of experience from Optum, Coventry, and other major health plan organizations.

## Strategic Focus
- **Growth & Expansion**: Scaling the team aggressively (+111% headcount YoY) and expanding national presence.
- **Technology & Data**: Investing in data science, AI, and healthcare informatics (multiple AI intern roles posted) to enhance transparency and decision-making.
- **Member Experience**: Ongoing focus on improving the member experience across the healthcare journey.
- **Integrated Value Delivery**: Continuing to refine the connected model that aligns administration, clinical support, and partner coordination.

## Why Work Here
- **Remote-First Culture**: Nearly all roles listed as "United States - Remote" (with some in-person roles in Bellingham, WA and New York).
- **Growth Trajectory**: Rapidly scaling company (124 employees, up 111% YoY) with significant career advancement opportunities.
- **Meaningful Impact**: Work that carries "real operational and human impact" in healthcare.
- **Culture Values**: Accountability, collaboration, transparency, integrity, and thoughtful execution.
- **Hiring Activity**: Actively recruiting across Account Management, Operations, Data Science, Finance, Sales, and Claims.
- **Team Size**: Small enough for individual impact, large enough for national reach.

## Sources
1. [pointchealth.com](https://pointchealth.com/)
2. [pointchealth.com/about](https://pointchealth.com/about)
3. [pointchealth.com/about/leadership](https://pointchealth.com/about/leadership)
4. [job-boards.greenhouse.io/pointc](http://job-boards.greenhouse.io/pointc)
5. [linkedin.com/company/point-c](https://www.linkedin.com/company/point-c)

## Other roles at Point C

- [Director, Client Services](https://feeny.ai/job/director-client-services-point-c-united-states-4pat37c325kc) — United States
- [Sales Director, West](https://feeny.ai/job/sales-director-west-point-c-united-states-5fb49rv1t938) — United States
- [CDP Flex Customer Service Representative](https://feeny.ai/job/cdp-flex-customer-service-representative-point-c-united-states-vz6ydyqteq19) — United States
- [VP, Insights and Analytics](https://feeny.ai/job/vp-insights-and-analytics-point-c-united-states-h621mqb8ken8) — United States
- [Claims Examiner](https://feeny.ai/job/claims-examiner-point-c-bellingham-94qfz99g5m62) — Bellingham, WA
- [Senior Manager, Stop Loss Filling](https://feeny.ai/job/senior-manager-stop-loss-filling-point-c-united-states-017fp7wm1bv3) — United States
- [Account Manager](https://feeny.ai/job/account-manager-point-c-united-states-8eqf9m10f0k4) — United States