---
title: 'Customer Support Jobs'
canonical: 'https://feeny.ai/jobs/customer-support'
type: 'role'
---

# Customer Support Jobs

> Keep customers unblocked, onboarded, and successful.

- **Open roles:** 2,895
- **Typical salary:** $60K–$110K (US median base)
- **Top skills:** Troubleshooting, Onboarding, CX
- **Common tools:** Zendesk, Intercom, Slack
- **Page:** https://feeny.ai/jobs/customer-support

## Customer Support specializations

- [Customer Success](https://feeny.ai/jobs/customer-support/customer-success) — 1,824 open roles
- [Support Engineering](https://feeny.ai/jobs/customer-support/support-engineering) — 707 open roles
- [Customer Service](https://feeny.ai/jobs/customer-support/customer-service) — 207 open roles
- [Customer Support](https://feeny.ai/jobs/customer-support/customer-support) — 157 open roles
- [Enterprise Success](https://feeny.ai/jobs/customer-support/enterprise-success) — 139 open roles
- [Success Engineering](https://feeny.ai/jobs/customer-support/customer-success-engineering) — 91 open roles

## Customer Support career path

**Where everyone starts**

- Support Specialist — $45–$75K · 116 open
- Customer Success Manager — $75–$120K · 1,188 open
- Senior CSM — $110–$160K · 195 open

**Individual contributor track**

- Enterprise CSM — $140–$200K · 139 open
- Principal CSM — $170–$230K · 12 open

**Management track**

- CS Manager — $130–$190K · 78 open
- Director of CS — $180–$280K · 40 open
- VP of Customer Success — $250–$380K · 6 open

## Top companies hiring customer support roles

- [Wonderly](https://feeny.ai/companies/wonderly) — 11 open roles
- [Datadog](https://feeny.ai/companies/datadog) — 48 open roles
- [Smartly](https://feeny.ai/companies/smartly) — 13 open roles
- [Armis Security](https://feeny.ai/companies/armis-security) — 10 open roles
- [Abnormal](https://feeny.ai/companies/abnormal) — 13 open roles
- [Pylon](https://feeny.ai/companies/pylon-2) — 8 open roles
- [Litmus](https://feeny.ai/companies/litmus) — 8 open roles
- [Delinea](https://feeny.ai/companies/delinea) — 11 open roles
- [Algolia](https://feeny.ai/companies/algolia) — 8 open roles
- [Heidi](https://feeny.ai/companies/heidi) — 12 open roles
- [Geotab](https://feeny.ai/companies/geotab) — 12 open roles
- [Sentry](https://feeny.ai/companies/sentry) — 8 open roles

## Customer Support jobs: common questions

### What does a customer success manager do?

A customer success manager owns a set of accounts after the sale and makes sure they get value, stay, and grow. Day to day that means running onboarding, driving adoption, catching risk before it becomes churn, and steering renewals and expansion. Support roles sit next to this, solving the tickets and technical problems that keep customers unblocked. Success is the larger and faster-growing side of the field.

### How do I get into customer success or support?

Most people start in a support or specialist role and learn the product deeply, then move into success once they can own a relationship end to end. Others come in from sales, account management, or a role at a company that used the product. What teams look for is product fluency, clear writing, and calm under pressure. A degree is rarely required; a track record of keeping customers happy is.

### What is the career path in customer success?

It usually goes support or specialist, then Customer Success Manager, then Senior CSM. Above that the path forks. You can keep owning accounts as an Enterprise or Principal CSM, running the largest and most strategic relationships, or move into leadership as a CS Manager, Director, and VP of Customer Success. The IC track pays well and stays close to customers; the leadership track owns the team and its retention number.

### Which skills and tools should I learn?

The core skills are onboarding, account management, and knowing how to save an at-risk renewal. On the support side, deep product knowledge, troubleshooting, and clear technical writing matter most. The common tools are a support desk like Zendesk or Intercom and a success platform like Gainsight or Vitally, plus a CRM like Salesforce. Comfort reading data to spot health risks separates the strong CSMs.

### Do you need a degree for customer success?

No. This is one of the more open fields by background. Teams hire on how you handle customers and how well you know the product, not your major. A degree can help at some larger enterprises, but plenty of strong CSMs came up through support, sales, or an operations role and learned the craft in the seat.

### How much do customer success managers make?

Pay ranges by level and how technical or strategic the accounts are. In the US, a CSM commonly lands in the range shown on this page, senior and enterprise roles go higher, and success roles often include a variable component tied to renewals and expansion. The salary bands above are illustrative; the roles listed here are real open postings.

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_Source: https://feeny.ai/jobs/customer-support_