Account Manager | Central Region at Entrata (Dallas, TX)
Entrata· Dallas, TX· $90k–$130k·
Role details
Job description
The Account Manager – Enterprise is responsible for managing and growing relationships with assigned strategic accounts to drive client satisfaction, retention, and business growth. This role requires a strong understanding of Entrata’s product suite and the ability to align solutions with client objectives. The Account Manager works cross-functionally with internal teams to identify opportunities for account expansion, resolve issues, and deliver a seamless client experience.
Duties/Responsibilities
- Build and maintain strong, long-term relationships with key stakeholders within assigned accounts.
- Develop account plans outlining strategies for growth, retention, and upsell opportunities.
- Collaborate with internal teams, including Sales, Implementation, and Support, to deliver high-quality client experiences.
- Understand client business objectives, challenges, and operations to effectively position Entrata solutions.
- Provide consultative guidance to clients on best practices, industry trends, and product utilization.
- Identify and pursue opportunities for account expansion and revenue growth.
- Communicate product updates, new features, and relevant developments to client stakeholders.
- Analyze account data to identify trends, performance gaps, and improvement opportunities.
Essential Functions
- Maintain ongoing communication with key client stakeholders to ensure satisfaction and retention.
- Develop and execute account strategies that drive growth and align with company goals.
- Collaborate with internal teams to ensure successful delivery of products and services.
- Apply sound judgment and problem-solving skills to resolve complex client issues.
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Maintain professional interaction with internal and external stakeholders
- Ability to work in a fast-paced and high-stress environment
Minimum Qualifications/Skills
- Demonstrated ability to manage and grow multiple client accounts effectively.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and presentation abilities, with capacity to engage both technical and non-technical audiences.
- Proficiency in managing client relationships and influencing outcomes in a cross-functional environment.
- Comprehensive understanding of technology or software sales processes, including SaaS or enterprise platforms.
Education and Experience Requirements
- Bachelor’s degree in Business, Marketing, Communications, or a related field; or equivalent work experience.
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree
AI & Operational Fluency
- AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
- Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
- Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
- Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.
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Why work at Entrata
- Impact on shelter: Work directly affects one of the most critical industries – housing – and helps improve the process of finding a home.
- Culture of experimentation: “Think big, fail fast, take risks” – the company encourages learning and innovation.
- Diversity & respect: Emphasis on different perspectives and an atmosphere of respect and acceptance entrata.com/careers.
- Perks & benefits (from BuiltIn):
- Performance bonuses, generous parental leave, family medical leave.
- Health insurance, dental, Flexible Spending Account (FSA).
- Job training, conferences, free snacks/drinks, and customized development tracks.
- 6 office locations (HQ in Lehi, Utah); remote/hybrid policy not explicitly stated in provided sources.
- Growth opportunities: Large, growing company (2,500+ employees) with IPO ambitions, offering career advancement in engineering, product, sales, and support.