Account Manager at Field Fastener (Florence, SC)Account Manager

Company Overview: Field is a family-owned global supplier of fasteners, "C" commodities, inventory management services, and technical support. We currently have locations in Rockford, IL (headquarters), Texas, South Carolina, Ohio, Oregon, Mexico, and Taiwan. For over 30 years, Field has grown an average of 19% annually because of its dedication to lowering our customers overall cost and improving quality through a technical approach to fasteners. By joining Field, you will experience an exceptional culture built on Integrity, Commitment, Teamwork, Innovation, Flexibility, and Fun! Field was recognized by INC. magazine as one of the fastest growing privately owned companies in the USA. Field has been recognized nationally by Great Places to Work as one of the Best Small Companies in America, ranking #8 nationally among small companies and #5 nationally among manufacturing/production companies.  For several years, Field has been recognized locally by the Rockford Register Star as one of the top Employers in the area. At Field, having a great culture is more than a priority – it’s everything. For more information about our culture and company, please watch this Culture Video. All full-time positions at Field are eligible for benefits including Medical, Dental, Vision, Life Insurance, 401(k), Life Coaching, paid Vacation, paid Holidays, paid Volunteer Time, quarterly Bonuses, and more! Visit our Careers page for a complete list of benefit offerings.

Position Summary: This professional position has a combination of customer service and purchasing responsibilities. Account Managers are responsible for ensuring that all customer requirements are met by working with outside sales, quality, and supply chain; as well as working to control inventory, reduce costs, and increase profit margins on products supplied to our customers.  This position is fast-paced, high-demand, and manages multiple tasks and projects simultaneously.

This position reports to:  Account Management Team Leader This position has direct reports:  None Location: Florence, SC (if your commute is more than an hour may work remote 3-4 days a week) FLSA Hourly/Salary:  Starting Salary $50,000-$62,000

Essential Functions:

• Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals.
• Serve as a proactive and strategic contact for existing account base and new business.
• Professionally establish, maintain, and grow existing account relationships.
• Service inventory management and consignment systems.
• Place purchase orders for customers to meet requirements.
• Develop target customer service level and team goals; position team to achieve goals.
• Provide product knowledge support to supplier and customer base.
• Work with customers to resolve and negotiate slow moving/obsolete inventory issues.
• Responsible for account margins, inventory turns, and on-time delivery.
• Provide pricing quotations to existing customers through suppliers.
• Negotiate pricing with existing/new suppliers to ensure overall best cost and quality.
• Work closely with outside sales to manage key accounts.
• Actively working with existing customers to pinpoint new business avenues.
• Maintain awareness of the marketplace, the competitive environment, the customers’ industry and position in order to recommend strategies and projects.

Education, Skills and Experience Required:

• High School diploma or GED equivalent
• Polite and professional manner.
• 3-5 years in a customer service, purchasing, account management, inside sales, or related area.
• Ability to work in fast-paced, team-based environment.
• Strong Microsoft Word, Excel, Outlook knowledge.
• Strong communication skills to interact with internal and external customers and suppliers.
• Strong time management skills and detail-orientation.
• Strong analytical skills.
• Strong influencing skills.
• Highly motivated and well organized.
• Effective presentation skills.
• Proven track record of results.
• Ability to drive results without a great deal of direct supervision.

Additional Skills Preferred:

• Previous experience in the fastener industry.
• Experience with Power BI
• Experience with Smartsheet
• Bachelor’s degree in a business-related course of study or equivalent relevant experience in customer service, production scheduling, and /or account management.