Account Manager, Mid-Market at OneSignal (San Mateo, CA)Account Manager, Mid-Market

We are seeking a versatile Mid-Market Account Manager to help scale our business by deepening relationships with our existing customers — Product Leaders, Marketers, and Developers across the globe. The primary responsibility is to retain and grow revenue within an assigned book of mid-market accounts: driving renewals, identifying expansion and cross-sell opportunities, and acting as the trusted point of contact as customers scale their use of OneSignal. This is a hybrid role and you will be working out of our San Mateo or New York office two days a week. Join us in scaling the business in North America! What You'll Do:

• Own renewal and expansion revenue for an assigned portfolio of mid-market accounts
• Build and execute account plans that identify upsell, cross-sell, and multi-product expansion opportunities
• Proactively monitor account health and usage data to get ahead of churn risk
• Lead check-in, QBR, and renewal conversations with a range of stakeholders (Product, Marketing, Engineering)
• Partner with Customer Success, Support, and Product teams to resolve technical or adoption blockers
• Identify partner and marketing opportunities to support account growth
• Evangelize new features and use cases to existing customers to drive deeper product adoption What You'll Bring:
• 4+ years of account management, customer success, or software sales experience, ideally with renewal or expansion quota ownership
• Knowledge of regional accounts: culture, companies, currency considerations
• Demonstrated success hitting & exceeding a renewal, expansion, or retention target
• Solid collaboration skills
• Experience with Martech, Customer Experience, Mobile SDK's, Javascript and/or messaging a major plus
• Incredible attention to detail (tracking account health, renewal timelines, and follow-up with customers)
• Bring a competitive, team spirit and a growth mindset
• Bonus points if you speak/write fluently additional languages, and/or have experience managing messaging products

The New York and California base salary for this full time position is between $100,000 to $120,000, with an expected On Target Earnings (OTE) between $190,000 and $220,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.