Account Manager, SMB at Fetch (United States)

Fetch· United States·8h ago

Role details

Work type

Remote

Employment

Full-Time

Job description

About the Role: The Account Manager is an individual contributor sales role responsible for supporting and managing client engagements, ensuring deliverables align with client needs, to ultimately drive client retention and revenue growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.

In this role, you will help launch campaigns, build relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You will support strategic conversations, manage day-to-day client engagement, and contribute to the growth and retention of partnerships while helping drive operational excellence across your pod.

You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

Own revenue targets and contribute to individual and team goals
Drive client retention and growth, positioning Fetch as a strategic and long-term partner
Build consultative client relationships through clear communication, reliable follow-through, and thoughtful account strategy
Own client upsell opportunities, using performance data and market trends to expand Fetch’s share of partner budgets
Manage client engagements by coordinating calls and touchpoints, documenting next steps, and ensuring timely follow-up
Deliver campaign reporting, analytics, and ad hoc client requests accurately and on time
Support the onboarding of new clients and brands, coordinating campaign setup, required materials, and expectations to ensure a smooth launch
Manage campaign setup and programming inputs using standardized workflows and templates to improve accuracy and minimize errors
Partner with internal teams to troubleshoot and optimize client performance, using AI-enabled tools to proactively identify trends, opportunities, and risks
Translate campaign data and performance trends into clear, actionable recommendations that guide client budget allocation and decision-making
Prepare and deliver client presentations, business reviews, and QBRs using AI-enabled tools to strengthen data visualization and storytelling
Manage revenue actualization and billing processes, ensuring financial records are accurate and compliant
Navigate deadlines and evolving priorities with increasing autonomy
Embrace sales-enablement, AI, and automation tools to improve efficiency and continuously evolve client-service workflows

Minimum Requirements:

2+ years of experience in B2B account management, customer success, or related field
Direct industry experience in digital media, advertising, or consumer data
Foundational understanding of digital advertising KPIs and how media solutions drive outcomes
Experience supporting renewals, upsells, and client growth conversations
Ability to stay organized and prioritize across multiple projects and stakeholders
Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
Proficient in Salesforce or similar CRM
Proactive communication and strong collaboration skills
Comfort working in dynamic or evolving environments

Preferred Requirements:

Experience with SMB clients across relevant industries, including but not limited to CPG, Restaurants, Retail, Agency, or Consumer Services
Experience with full funnel marketing solutions, ideally including performance advertising or lower-funnel experience
Experience collaborating with implementation, analytics, or other cross-functional teams
Experience leveraging AI, automation, and other technology to drive measurable impact

Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $73,000 - $81,950. The on-target earnings range for this position is $87,600 - $98,340. Discover our benefits and how our employees live rewarded athttps://fetch.com/careers.

Why work at Fetch

Culture and recognition: Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, with a people-first culture rooted in trust, accountability, and innovation fetch.com.
Generous compensation and benefits:
- Equity: All employees receive Restricted Stock Units (RSUs), giving them a stake in the company’s success fetch.com.
- 401(k): 100% match on the first 4% of contributions fetch.com.
- Parental Leave: 20 weeks for primary caregivers, 14 weeks for secondary caregivers, plus a $2,000 stipend fetch.com.
- Education: $10,000+ per year in education reimbursement for job-related courses or programs fetch.com.
- Family Planning: Support for egg retrieval, adoption, IVF, and surrogacy through partner Carrot, with a $10k lifetime stipend fetch.com.
- Health & Wellness: Medical, Dental, Vision (with perks like teeth whitening and laser eye surgery discounts), HSA with employer contributions, wellness coach, nutrition counseling, and Gympass membership fetch.com.
- Time Off: Flexible PTO, 9 paid holidays, plus a year-end week-long break fetch.com.
- Pet Insurance: Fully covered for the first pet, and bereavement leave includes furry family members fetch.com.
Flexible work environment: Most roles offer a "Remote Flexible Environment," with offices in Madison, Chicago, Birmingham, Boston, New York, and Mexico City for in-person collaboration fetch.com.
Early career programs: Offers a 12-week Tech Internship and a 12-week Tech Apprenticeship program for those starting their careers in software engineering or data fetch.com.
Hiring process: Typically includes an application review, a take-home exercise, a phone interview, and a panel interview fetch.com.

About Fetch

Company Overview

One-liner: Fetch is a rewards app and outcomes-based advertising platform that gives users points for everyday shopping, dining, and gaming activities, redeemable for gift cards and other rewards.
Entity Type: Private (Series E)
Headquarters: Madison, Wisconsin, United States
Founded: 2013
Founders: Wes Schroll

Core Business

Primary industry/industries: Consumer rewards, digital advertising, mobile apps, data analytics
Target customers: B2C (consumers via the Fetch app) and B2B (brands and retailers via its outcomes-based advertising platform)
Mission or purpose statement: To create the rewards destination for everyone, turning everyday moments into opportunities for consumers to earn something back while helping brands acquire and retain lifelong consumers.

Products & Services

Fetch Rewards App (Consumer): A mobile app that awards users "Fetch Points" for submitting receipts from any retailer, as well as for dining out, playing games, and other daily activities. Points can be redeemed for free gift cards to popular retailers, restaurants, and charities. The app personalizes offers and becomes more rewarding the more it's used.
Fetch for Business (Advertising Platform): An outcomes-based advertising platform that gives brands SKU-level visibility into over $212 billion in annual gross merchandise value. It helps brands target shoppers with purchase-based offers, drive incremental sales, and build lasting brand loyalty through a non-disruptive, reward-based ad model.

Market Standing

Valuation/Market Cap: Not publicly disclosed (private company)
Key Metric: Over $855.3 million in total funding across 13 rounds; annual revenue estimated at $102 million linkedin.com
Notable Investors/Partners: Not explicitly listed in search results, but the company has raised significant capital (Series E stage) from venture capital firms.
Growth Signals: Employs 792 people (with a -5.6% YoY change) linkedin.com; processes over 13 million receipts daily; has visibility into $212 billion in annual GMV; named one of America’s Best Startup Employers by Forbes for two consecutive years fetch.com; has offices or coworking spaces in Madison, Chicago, Birmingham, Boston, New York, and Mexico City.

Competitive Advantages

Massive, proprietary data set: Fetch possesses the largest retail-agnostic, SKU-level view of household spending, giving it unique consumer insights that power its advertising platform.
Mutually beneficial model: Unlike disruptive ads, Fetch’s model creates a win-win where consumers get rewards and brands get measurable, outcomes-based results.
Scale and adoption: With millions of active users and over 13 million receipts submitted daily, Fetch has a large, engaged user base that is difficult for competitors to replicate.
Third-party validated measurement: The platform’s effectiveness is rigorously measured and validated by industry-leading third parties, building trust with brand partners.

Strategic Focus

Continued platform expansion: The company is focused on growing its rewards ecosystem beyond just receipt scanning, including dining, gaming, and other daily moments.
Deepening advertising capabilities: Fetch is investing in its outcomes-based ad platform to help brands acquire and retain consumers more effectively.
AI and data science: The company is actively hiring for roles like Staff Product Designer, AI Labs and Senior Data Scientist, indicating a focus on leveraging AI to enhance personalization and product innovation fetch.com.
International and talent growth: With offices in Mexico City and remote roles, Fetch is expanding its geographic footprint and talent base.

Sources

Job description

Why work at Fetch

Application questions