Administrative Assistant at TTEC Digital (Hyderabad, India)

TTEC Digital· Hyderabad, India·5h ago

Role details

Work type

Onsite

Employment

Full-Time

Job description

The full description lives on the employer’s site. Open the listing.

Great Place to Work certified (2026, 2025, 2024) — recognized for team quality and culture
Remote-friendly: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India
Global stage: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects
Engineering culture: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering
Employee ratings (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5
Growth opportunities: Strong headcount growth (+12.1% YoY) and expanding AI practice areas
Diverse, global team: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture

One-liner: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients.
Entity Type: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC)
Headquarters: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations)
Founded: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit)
Founders: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman

Primary industry: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation
Target customers: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations
Mission or purpose statement: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection)

CX Strategy & Consulting: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture.
Contact Center Technology Implementation: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization.
AI & Agentic AI Solutions: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX.
Data, Analytics & Insights: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes.
Observability & Security: Cloud-native observability, security, and monitoring solutions for CX environments.
Managed Services: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed.
Proprietary Software & Forward-Deployed Engineers: Custom-built software and embedded engineering resources for tailored client solutions.

Valuation/Market Cap: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources)
Key Metric: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent).
Notable Investors/Partners: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific.
Growth Signals:
- Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources)
- Active job postings up +82.4% year-over-year (62 open positions as of data date)
- 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies

Largest pure-play CX technology partner globally, with a deep foundation in data, AI, and observability/security
2,000+ technologists and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI)
Single accountable partner model — from first architecture decision through deployment and ongoing operations
Outcome-based delivery (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility
Global footprint with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages

AI-driven transformation: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI)
Cloud-native modernization: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure
Data & analytics expansion: Growing analytics and insights capabilities to drive measurable business outcomes
Talent acquisition: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth)

Sources