Agente de Servicio al Cliente | Back Office at Vana (Guatemala)

Vana· Guatemala·4d ago

Role details

Work type

Onsite

Employment

Full-Time

Job description

En Vana buscamos una persona con excelente comunicación escrita y atención al detalle, con experiencia en atención al cliente por correo electrónico y chat. Será responsable de brindar soporte, gestionar consultas y dar seguimiento a casos, asegurando respuestas claras, oportunas y de calidad, de acuerdo con nuestros procesos y niveles de servicio.

¿Qué buscamos?

Mínimo 2 años de experiencia en Servicio al Cliente o Soporte en Call Center.
Experiencia comprobable en cuentas Back Office, soporte escrito o atención por canales digitales.
Excelente manejo de correo electrónico, incluyendo redacción, seguimiento, organización y gestión de múltiples casos.
Experiencia utilizando plataformas de chat, WhatsApp Business, Messenger, Inbox u otras herramientas de atención digital.
Excelente ortografía, redacción y comunicación escrita.
Disponibilidad para trabajar en diferentes horarios.

Será un plus si has trabajado en:

Cuentas de Back Office en Call Center.
Cuentas de correo electrónico y chat.
Soporte al cliente escrito.
Gestión de tickets, casos o solicitudes.
Procesos donde hayas manejado un alto volumen de consultas simultáneamente.

¿Qué puedes esperar de nosotros?

Salario competitivo.
Pertenecer a una Fintech guatemalteca en crecimiento.
Agradable ambiente laboral.
Parqueo colaborativo.
Bolsón de beneficios adicionales a los de ley.

¿Por qué unirte al equipo de Vana?

Trabajamos con pasión. Rendimos con excelencia. Somos transparentes. Somos creativos y curiosos. Nos adueñamos de nuestro trabajo para ser eficientes.

Why work at Vana

Culture: Described as a decentralized, mission‑driven team with a strong belief in data sovereignty. Remote‑first with a global team spanning 9 countries (US, Guatemala, Australia, UAE, Indonesia, Thailand, Vietnam, Nigeria, Canada).
Work Model: Hybrid/remote depending on role; on‑site offices in San Francisco and Richmond, VA. Some roles are fully remote, others require in‑office presence (e.g., operations roles in Guatemala).
Perks: Parental leave is offered; AI tools are used in hiring (transparently noted). Engineering culture emphasizes solving hard infrastructure problems at the intersection of AI and Web3.
Growth Opportunity: Early‑stage (Series A) with high autonomy and ownership; chance to define a new asset class for data.

About Vana

Company Overview

One-liner: Vana is a decentralized network that enables users to own, port, and monetize their personal data, powering user-owned AI models and applications.
Entity Type: Private (Series A – latest round closed February 2025)
Headquarters: San Francisco, California, United States (with a secondary office in Dehradun, India, and distributed across 9 countries)
Founded: 2021
Founders: Anna Kazlauskas (Co-Founder & CEO)

Core Business

Primary industry/industries: Decentralized Infrastructure, AI / Machine Learning, Data Portability, Web3
Target customers: B2B – AI developers and application builders seeking high-quality, permissioned user data; B2C – end users who want to control and profit from their personal data
Mission or purpose statement: “To build an open internet where users own their data and the AI models they contribute to, creating a user-owned foundation model trained by 100 million users.”

Products & Services

[Vana Data Layer / Protocol]: A decentralized, permissioned data layer that lets users connect existing accounts (social media, health, finance, etc.) and grant apps access to their data. Data is portable, secure, and user‑controlled. Enables AI systems to start with real user history instead of empty profiles.
[DataDAOs]: User‑governed data pools that aggregate and curate datasets for specific use cases. DataDAOs allow communities to collectively negotiate data licensing and receive compensation.
[VANA Token]: Native utility token used for staking, governance, data market transactions, and incentivising network participants.
[Vega Upgrade (2026)]: Protocol upgrade that operationalizes data market making through “Digital Data Holdings,” matching user‑owned data supply with enterprise demand.

Market Standing

Valuation: Not publicly disclosed
Total Funding: $25M – $45M (conflicting reports: Tracxn lists $25M over 4 rounds; Wellfound/LinkedIn states $45M total; the difference may reflect unannounced rounds or token sales)
Key Investors: Paradigm, Coinbase Ventures, Polychain Capital, YZi Labs (with CZ as advisor), and angel investors
Growth Signals:
- Employee headcount grew 19.4% YoY (14–43 employees across 9 countries)
- Mainnet launched December 2024 with $VANA token
- Partnership with Flower Labs (May 2025) to build the world’s first user‑owned AI model
- Vega upgrade announced in January 2026 moves from “validation to capture”
- Government interest in data sovereignty – Vana positioned as neutral infrastructure

Competitive Advantages

First‑mover in user‑owned data – builds on Web3 primitives of self‑custody and portability for AI‑era data supply.
Permissioned data layer – users grant explicit access, solving privacy/compliance issues for enterprises while retaining control.
Multichain and flexible – supports complex, continuously updated datasets via DataDAOs and multi‑chain incentives.
Strong investor backing from top crypto VCs (Paradigm, Coinbase, Polychain) lends credibility and network effects.

Strategic Focus

Scaling data supply – converting the “data wall” into a market where user‑owned data meets enterprise AI demand (Vega upgrade).
Expanding DataDAOs – enabling communities to curate high‑quality, permissioned datasets.
Regulatory alignment – positioning as neutral execution infrastructure that governments can trust for data rights and portability.
Building the user‑owned foundation model – training with real, contributed data from 100M+ users.

Sources

Job description

Why work at Vana

Application questions