Assistant Manager at Church at the Park (Salem, OR)Assistant Manager

Wage: $61,339.20/year + DOE + DOQ Hours: Monday - Friday; with monthly on-call status Benefits: We offer medical, dental, vision, voluntary life insurance, and a generous paid time off (PTO) policy.

Position Summary: This position is responsible for assisting in the oversight of the site's day-to-day operations. The Assistant Manager focuses on one or more of the following areas: providing support and development to shelter staff navigating through the day-to-day operations as well as case management and peer support, ensuring tasks are being completed and all reporting is up to date.

Qualifications:

• High School diploma or GED is strongly preferred but not required.

- Two (2) or more years of social services experience; and/or equivalent combination of education and experience preferred but not required.

- Three (3) or more years of supervision is preferred.

- Committed to trauma informed care and harm reduction approaches.

- Demonstrated experience in mediation between persons exhibiting escalated behavior.

- Strong organizational skills and ability to manage multiple participants' needs effectively.

Supervision & Guidance

- This position operates under general supervision and will receive regular direction, support, and performance feedback from leadership.

- The role requires initiative, reliability, and regular communication with supervisors regarding project progress, challenges, and development needs.

Essential Job Duties Include (But Not Limited To):

Site & Staff Support

- Develops relationships with shelter staff and participants.

- Communicates and works closely with the Shelter Manager and ensures participant transition and action plans are implemented in a timely manner.

- Provides calm, decisive leadership to staff while on shift.

- Helps facilitate coverage when on shift as needed.

- Communicates participant or safety concerns proactively with the Shelter Manager.

- Communicates updates to the Shelter Manager.

- A first point of contact for community partners and service providers coming on site.

- Carries out shelter protocols and emergency procedures in the event of an incident.

- Ensures that Pass Downs are reviewed daily to support staff in addressing participant concerns.

- Post relevant updates to homebase and the pass down log.

- Uses trauma-informed care principles when interacting with staff and participants.

- Goes over participant grievance forms and follows up with the Shelter Manager as needed.

- Meets with case managers weekly to review care plans and participant progress. Help case managers implement and build care plans by identifying action steps and resources.

- Establishes and implements training for staff in both individual and group settings.

- Assists in the onboarding process of staff including sending out required training, tracking completed onboarding steps, and following up with staff to complete any missing tasks related to onboarding.

- Ensures staff have all the tools to help them meet job expectations and requirements.

- Trains, coaches, and develop staff. Address concerns with staff and provide support as needed.

- Attends and engages with regular monthly Safety Team meetings and reports to the Safety Training & Compliance Manager.

Case Management Support and Process Implementation

- Collaborates with Salem Housing Authority, ARCHES, and other service providers to help strengthen partnerships between providers and case managers.

- Supports the Navigation team in identifying referral needs including, but not limited to, HSN, FCO, Outreach, YHDP Outreach, drug and alcohol treatment, domestic violence services, and housing services.

- Supports Case Managers with their ability to assist participants in obtaining a birth certificate, ID, free phone, transportation vouchers, Oregon Health Plan, and other resources, as needed.

- Answers questions from participants and clarifies site expectations and standards.

- Conducts intakes for incoming participants.

- Assigns new participants to Case Managers.

- Oversees the outtake process is successfully completed upon participant departure. Completes weekly staffing with Navigation team and help identify any case management support needed.

- Carries out medication delivery and pick up for participants as needed, ensuring secure handling, accurate receipts and forms, and compliance with C@P established process.

- Supports Navigation team coverage as needed.

Data, Documentation, and Compliance.

- Ensures thorough and accurate documentation of client interactions, services provided, and progress toward housing and health-related goals.

- Submits all data, case notes, and reports as required by program and grant guidelines.

- Ensures all Personal Health Information (PHI) is handled in compliance with HIPAA standards.

- Participates in case conferencing and interdisciplinary team meetings to coordinate client care and share insights on best practices for health and housing stability.

- Assists in developing case management strategies in coordination with shelter managers and Case Management teams.

- Participates in training initiatives, including the Community Health Worker Training Initiative and Learning Management System development, to enhance team capacity.

- Provides training and guidance to staff and participants on navigating the healthcare system, understanding medical coverage options, and advocating for healthcare.

- Carries out medication delivery and pick up for participants as needed, ensuring secure handling, accurate receipts and forms, and compliance with C@P established process.

- Ensures tracking and reports on participants' progress toward case plan goals, including health, housing, and income outcomes.

- Upholds supportive housing policies and procedures while maintaining healthy, professional relationships, and boundaries with participants.

Cultivating the Mission and Values of C@P Through Community Partnerships and Collaboration

- Demonstrates commitment to trauma-informed care and harm-reduction approaches.

- Networks with and attend meetings alongside social service agencies to promote interagency communication, coordination, and continuity of care.

- Participates in collaborative opportunities alongside local partnering organizations

- Collaborates with all team members in a respectful and collaborative manner, following C@P’s values of seeing with compassion, building relationship, practicing empathetic listening and pursuing peacemaking, while utilizing the outward mindset and non-violent communication principles.

- Attends all required training, team meetings, and learn about policies and procedures for C@P operations.

Work Environment: Works in dynamic shelter and encampment environments with frequent interruptions, competing priorities, and both indoor and outdoor responsibilities.