BGV- Associate/TL- Noida at Paytm Payments Services (Noida, India)
Paytm Payments Services· Noida, India·
Role details
Job description
Background Verification (BGV) Specialist
About the Role
We are looking for a detail-oriented Background Verification (BGV) Specialist to manage end-to-end employee verification processes and ensure a seamless, compliant, and timely onboarding experience. The role involves coordinating with verification partners, internal stakeholders, and HR teams while maintaining the highest standards of accuracy, confidentiality, and process compliance.
Key Responsibilities
Manage end-to-end background verification (BGV) for new hires and ex-employees, including education, employment, address, identity, criminal record, and reference checks.
Initiate, track, and close verification cases within defined turnaround times (TAT) while ensuring timely completion.
Coordinate with third-party BGV vendors and internal stakeholders to collect, validate, and process required documentation.
Review verification reports, identify discrepancies or adverse findings, and drive resolution with HRBPs, hiring managers, and vendors.
Maintain accurate employee verification records and ensure compliance with data privacy, confidentiality, and company policies.
Publish regular BGV dashboards and MIS reports, providing status updates, aging analysis, and TAT performance to HR stakeholders.
Support internal and external audits by maintaining complete process documentation and audit-ready records.
Handle escalations professionally while ensuring sensitive information is managed with discretion and confidentiality.
Continuously identify opportunities to improve BGV processes, quality, and operational efficiency.
Required Qualifications
3–5 years of experience in Background Verification (BGV), HR Operations, or Employee Lifecycle Operations.
Hands-on experience managing education, employment, address, criminal, and reference verification processes.
Strong experience working with BGV vendors, verification portals, and HR databases.
Proficiency in MS Excel (VLOOKUP, Pivot Tables, reporting), MS Word, and HRMS platforms.
Excellent communication and stakeholder management skills with the ability to coordinate across multiple teams.
Strong analytical and organizational skills with the ability to manage high case volumes and meet strict deadlines.
Preferred Skills
Experience in preparing BGV MIS dashboards and TAT reports.
Knowledge of data privacy, compliance, and audit documentation practices.
Exposure to HR shared services or high-volume onboarding environments is an added advantage.
Why work at Paytm Payments Services
- Hybrid workspace: Employees work a combination of remote and on-site (builtin.com)
- Mission-driven engineering: Opportunity to build payment infrastructure powering "millions of businesses across India — from neighbourhood stores to leading brands" (paytmpayments.com)
- Strong benefits package:
- Health & wellness: medical insurance for self and family, health check-ups, mental health support, women's wellness initiatives, maternity/paternity benefits
- Financial wellness: competitive compensation, annual bonus/incentives, ESOPs, salary advance, car lease, mobile device lease, relocation support
- Time away: competitive leave across categories, team outing and engagement allowances
- Personal development: internal job mobility, learning reimbursement for online courses and upskilling (paytmpayments.com)
- Career tracks: Product & Engineering, Partnerships & Alliances, Merchant Operations, Data, Analytics & Growth — with both on-site and remote opportunities listed (jobs.lever.co)
- Culture: Emphasizes purpose, collaboration, and self-driven learning; "meaningful work happens when you're part of a team building the backbone of India's business payments ecosystem" (paytmpayments.com)