Billing Operations Associate at Lyra Health (United States)
Lyra Health· United States· $26/hr·
Role details
Job description
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Responsibilites:
- Serve as the primary financial contact for caregivers during onboarding into behavioral health services
- Review and explain insurance benefit coverage and Lyra Health's estimated costs for care in a clear, compassionate manner
- Answer initial financial and insurance-related questions, escalating or redirecting to the family's insurance plan for detailed inquiries
- Provide transparent payment information and outline available payment options
- Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience
- Maintain accurate documentation of all caregiver interactions in Lyra Health's systems
- Uphold HIPAA and privacy compliance standards in all communications
Qualifications:
- 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification (pediatric or behavioral health experience preferred)
- Working knowledge of health insurance terminology, benefit structures, and prior authorization processes
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Experience with Prior Authorization cost-control process
- Strong verbal and written communication skills
- Ability to work independently in a remote environment while managing multiple priorities
- High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred
- Full-time resident of the United States
Why work at Lyra Health
- Culture: “Put clients first” and transparency are core values; emphasis on innovation and excellence with humility.
- Compensation: Generous base salary, 401k with up to 3% matching, and equity options for all employees.
- Time off: Guilty‑free paid time off including 4 weeks vacation plus paid holidays.
- Health & wellness: Comprehensive medical, dental, vision, free One Medical membership, and full access to Lyra’s mental health services for employees and dependents at no cost.
- Perks: Tech stipend to set up your home office; remote/hybrid options available (many clinical roles are 1099 or remote).
- Career growth: Rapidly growing company (16% YoY headcount increase) with 400+ open positions across clinical, engineering, product, and corporate functions.
- Work environment: Distributed across 37 countries with hubs in the US, India, UK, South Africa, and Spain – offers flexibility.