Collection Officer at Klivvr (Mohandeseen, Giza)
Klivvr· Mohandeseen, Giza·
Role details
Work type
Onsite
Employment
Full-Time
Job description
We are seeking a proactive and results-driven Collections Officer to join our team. The ideal candidate will be responsible for managing outbound communications with customers to ensure timely debt recovery, maintaining accurate records, and supporting overall credit control operations.
What you will do
- Conduct outbound calls to customers to follow up on outstanding payments and overdue accounts.
- Update and maintain customer records and payment statuses in the internal database.
- Document all interactions and agreements for audit and compliance purposes.
- Monitor payment agreements and ensure customers adhere to agreed timelines.
- Escalate unresolved cases to relevant internal teams or external agencies when necessary.
To succeed in the role, you’ll need to have:
- Minimum 1 year of experience in tele-calling or working with external agencies.
- Prior experience within financial services or banking is a strong plus.
- Excellent communication and negotiation skills.
Why work at Klivvr
- High growth environment: 83% YoY headcount increase signals rapid scaling and career advancement opportunities.
- Fintech innovation at scale: Opportunity to work on cutting-edge AI (K.ai) and a broad product suite in Egypt’s largest fintech ecosystem.
- Culture & perks: Employer rating 3.6/5 (27 reviews), with career growth rated 3.8/5. Summer internship program available. On-site work at Cairo headquarters.
- Diverse tech stack: React Native, Kotlin, Python, Kubernetes, Terraform, PostgreSQL, Firebase, MLflow, and more – offering exposure to modern fintech infrastructure.
- Talent flow: Employees often come from top Egyptian tech companies (Nexta, Halan, Fawry, Valu) and alumni move to major banks (Banque Misr, CIB Egypt), indicating strong talent development.