(Copy) at Redo (Redo Headquarters)

Redo· Redo Headquarters·2d ago

Role details

Work type

Onsite

Employment

Full-Time

Job description

Redo is building the most comprehensive platform for ecommerce growth. We help merchants personalize every step of the buyer journey to maximize profit and lifetime value. From returns to warranties, order tracking, post-purchase comms, and beyond, our AI-native suite replaces fragmented point solutions with a unified platform that boosts customer experience, retention, and revenue.

Based in Draper, Utah, we're experiencing rapid growth and are actively seeking passionate individuals who are up for the challenge of building our product and scaling the company. Join us in shaping the future of e-commerce and delivering exceptional customer experiences at every touchpoint!

Position Title: Senior/Staff Software Engineer

Position Overview: We are seeking a talented Senior/Staff Software Engineer to join our team at Redo. In this role, you will lead development of our web-based applications and integrations.

Responsibilities:

Design, develop, test, deploy, improve, and maintain software.
Work with product managers and designers to implement functional requirements.
Mentor and provide technical leadership to fellow engineers.

Qualifications:

BS degree in Computer Science or a related technical field, or equivalent experience.
4+ years post-education work experience.
Experience developing full-stack web applications.
Experience designing and developing API integrations.
Strong track record for delivering high-quality projects in a timely manner.
Aptitude for mentoring junior engineers.
Positive attitude and collaborative personality.

Preferred Qualifications:

Experience with TypeScript, Node.js, React, or AWS.
Experience with Shopify, Stripe, or other e-commerce vendors.
Mobile development ap.

Redo benefits and perks:

Opportunity to work with a dynamic and innovative team in the fast-growing e-commerce industry
Career growth and advancement
On-site gym with showers, pickleball, and basketball
Flexible PTO & company holidays
Redo perks, monthly allowance to make purchases from ecommerce stores to support both existing and potential customers
Company HSA contributions
Weekly lunches & fully stocked break room
$100 monthly babysitting perk reimbursement
Office is minutes from biking and running trails

Why work at Redo

Culture: Described as “not for everyone” – the careers page seeks people who push limits, set ambitious goals, and thrive on outsized rewards for outsized contribution (redo.com/careers).
Growth opportunity: Join a unicorn startup that grew headcount 158% YoY; roles span sales, engineering, product, design, and operations across 7 countries.
Work environment: Offices in Draper, UT and Henderson, NV; hybrid/remote policy not explicitly stated, but distributed workforce across US, Australia, Canada, Finland, Argentina, and more suggests flexible arrangements.
Engineering & tech stack: Modern stack (Shopify, React, Python, TypeScript, Node.js, GraphQL, Snowflake, dbt, OpenAI, Figma, etc.) – strong learning environment for engineers.
Notable perks: Early-stage equity opportunity (unicorn valuation), exposure to cutting-edge AI and ecommerce trends, and a mission-driven team focused on merchant success.

About Redo

Company Overview

One-liner: Redo is an AI-powered commerce platform that turns post-purchase friction—returns, exchanges, order tracking, and support—into revenue for ecommerce brands, offered free to merchants.
Entity Type: Private (Series B, Unicorn)
Headquarters: Draper, Utah, United States
Founded: 2020
Founders: Tay Brown (original founder), Sterling Snow (Co-Founder & CEO, joined September 2023)

Core Business

Primary industry: Ecommerce software / Post-purchase automation
Target customers: B2B; ecommerce merchants and brands (4,500+ brands on platform)
Mission or purpose statement: To consolidate the post-purchase tech stack, save merchants money and time, and provide a premium experience that increases customer lifetime value.

Products & Services

Returns & Claims: AI-driven self-service returns and exchanges that reduce return rates by 38% and increase exchange rates by 43%.
Order Tracking (via Malomo acquisition): Branded, proactive order tracking pages that drive upsells and customer engagement.
AI Sales & Support: Personalized AI chatbots and SMS/email flows that resolve 80% of support tickets automatically.
Email & SMS Marketing: Cart recovery and post-purchase campaigns; AI SMS abandonment messages perform 3x better than regular messages.
Checkout Optimization: A/B testing, one-click upsells, and conversion rate tools.
Package Protection: Optional return coverage at checkout ($1–$2 per order) that generates revenue for merchants.
Managed Fulfillment: Warehouse dashboard with real-time inventory, SLA tracking, and reverse logistics.
Warranties: Extended warranty offerings for shoppers.
International Returns (via ReturnBear acquisition): In-region return hubs across 100+ countries.
Agentic Commerce: AI-driven personas for personalized post-purchase engagement.

Market Standing

Valuation/Market Cap: $1.25 billion (June 2026, unicorn status)
Key Metric: Total Funding of $107M+ (across 3 rounds); annual revenue estimated at $13.7M (source: Wellfound/LinkedIn data)
Notable Investors/Partners: Smash Capital (lead Series B), Pelion Venture Partners (lead Series A & Seed), Cervin Ventures; 26 total investors including 12 institutions.
Growth Signals: 276 employees (+158.5% YoY); acquired Malomo (2025) and ReturnBear (2026); 4,500+ brands on platform; 1,750+ merchants using multiple products; launched EU Digital Withdrawal compliance portal.

Competitive Advantages

Free platform: No SaaS fees for merchants; revenue comes from optional shopper-paid return coverage, aligning incentives with merchant success.
All-in-one post-purchase suite: Consolidates returns, tracking, support, marketing, fulfillment, and warranties into a single platform, reducing tech stack complexity.
AI-first approach: Agentic AI, automated support, and personalized marketing deliver measurable improvements (e.g., 38% lower return rate, 80% support resolution).
Aggressive acquisition strategy: Malomo (order tracking) and ReturnBear (international returns) extend moat and lock in merchants.
Unicorn status & rapid scaling: $1.25B valuation and 158% headcount growth signal strong market traction and investor confidence.

Strategic Focus

Continued expansion of the “commerce OS” by adding more integrated products (agentic commerce, cross-border logistics).
Compliance innovation (e.g., EU withdrawal button) to serve international merchants.
Deepening AI capabilities to automate more of the post-purchase journey.
Scaling the free-to-merchant model to capture a larger share of ecommerce transaction volume.

Sources

redo.com – Product offerings, brand stats, and platform overview
linkedin.com/company/redo-tech – Employee data, headcount growth, recent hiring, and funding announcement
siliconvalleyinvestclub.com – Detailed funding history, valuation, acquisitions, and leadership
jobs.gem.com/redo – Careers page (redirects to Gem, but linked from redo.com)
redo.com/careers – Company culture description and hiring philosophy

Job description

Why work at Redo

Application questions