Customer Activation Executive at Capital on Tap
Job description
We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.
Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!
🏠 This is a hybrid role - our Customer Growth Team works from the office 2 days a week
The Role
As a Customer Activation Executive within Customer Growth, you will work with a broad portfolio of newly approved small business customers. You will create a strong first experience, understand why each customer applied, identify relevant spend and help them begin using their Capital on Tap card confidently. You will report to the Sales Manager for Customer Activation
Responsibilities
- Create a positive first experience with our newly approved clients.
- Proactively encourage and drive increased card spend
- Working towards and hitting targets of card spend
- Making 20-30 calls a day
About you
- Proven experience in account management or sales
- A proven track record of working to KPIs
- Excellent communication and interpersonal skills.
- Highly motivated, competitive spirit and a passion for driving results.
- Strong problem-solving skills and the ability to think on your feet.
- An understanding of SMEs and their financial workings
What you'll get in return
💰OTE £40,000-£55,000
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices Other Info 👍Check out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. 📧Email careers@capitalontap.com if you have any questions.
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Why work at Capital on Tap
- Culture & Values: Emphasizes ownership ("Spotted something that could be done better? Great! Tell us about it, own it, and get it done"), continuous learning, and a "pilot" mentality (testing new ideas). Values include: "Fast is as slow as we go," "Take ownership and raise the bar," and "Keep things simple."
- Learning & Growth: Provides a $1,250 annual learning budget per employee for conferences, courses, subscriptions, and books. Strong focus on internal mobility and career development. capitalontap.com
- Office Life & Perks:
- Free breakfast, snacks, and drinks daily.
- Offices in central, accessible locations (e.g., Midtown Atlanta, London).
- Regular social events run by a "Happy Club" (quiz nights, scavenger hunts, summer parties).
- Employee-led clubs (book club, gaming club, sports teams, LGBTQIA+ group).
- Benefits:
- 20 days PTO, plus enhanced paid holidays.
- 4-week paid sabbatical after 4 years of service.
- 401k with company match (US: 100% match on first 3%, 50% on next 2%).
- Health, dental, and vision coverage.
- Pet insurance, legal aid, and free therapy sessions.
- Work Model: Hybrid/office-based roles advertised across multiple locations (London, Cardiff, Manchester, Brighton, New York, Porto). The company has a strong office presence.
- Diversity & Inclusion: Active employee resource groups and events for Black History Month, Pride Week, International Women’s Day, etc.