Customer Service - Makassar at Amar Bank (Makassar, Indonesia)
Amar Bank· Makassar, Indonesia·
Role details
Work type
Onsite
Employment
Contract
Job description
About the Position
As a Customer Service at Amar Bank, you will be responsible for providing excellent service to customers, assisting with their inquiries and concerns, and providing accurate information about Amar Bank’s products and services in accordance with established procedures and service standards.
Responsibilities
- Provide service to customers visiting the branch in accordance with established SOPs.
- Assist customers and provide appropriate solutions to their inquiries and concerns.
- Provide accurate information about Amar Bank’s products and services.
- Document and record customer complaints, inquiries, and requests.
- Support other Customer Service officers when needed.
Requirements
- Min. Diploma (D3) or Bachelor’s degree (S1) from any major.
- Comfortable handling customers through walk-in, inbound, and outbound interactions.
- Customer-oriented with a strong service mindset.
- Good communication and interpersonal skills.
- Disciplined, committed, and professional with a strong work ethic.
Placement: Amar Bank Makassar Branch.
Why work at Amar Bank
- Culture: Emphasizes “Unlimited Innovation” and a highly collaborative team environment.
- Work model: On-site positions in Jakarta and other Indonesian cities.
- Engineering focus: Multiple Head of Engineering roles and tech teams; use of AI in products and hiring processes.
- Growth opportunity: Public company with strong headcount growth and expanding product lines.
- Employer rating: 3.7/5 on LinkedIn (57 reviews), with culture rated 3.6 and career opportunities 3.4.
- Perks: Not explicitly listed, but the bank offers competitive financial products and a mission-driven environment focused on financial inclusion.