Customer Success Manager at Togal AI (United States)
Togal AI· United States·
Role details
Job description
We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors. Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days.
Key Responsibilities
Relationship Management
- Build strong relationships with customers, understanding their goals and ensuring they are met through the platform
- Conduct regular check-ins to monitor usage and overall satisfaction
- Act as the primary point of contact for a portfolio of customers
Customer Support and Success
- Respond to support requests in a timely and professional manner
- Troubleshoot issues and coordinate with the product team when necessary
- Maintain records of customer interactions and feedback
Retention and Growth
- Monitor usage and identify churn risks early, addressing them with tailored support
- Identify upsell and renewal opportunities and collaborate with the sales team to execute them
Customer Support and Success
- Respond to support requests in a timely and professional manner
- Troubleshoot issues and coordinate with the product team when necessary
- Maintain records of customer interactions and feedback
Collaboration and Feedback
- Provide customer insights to product and engineering teams to help shape product direction
- Share trends, wins, and blockers with the broader customer success and sales teams
Qualifications
- Experience in customer success, account management, or a client-facing SaaS role
- SaaS experience with a strong acumen for product knowledge
- Strong communication and relationship-building skills
- Ability to troubleshoot issues and explain technical concepts to non-technical users
- Experience working with CRM or customer success platforms
- Highly organized and proactive with a customer-first mindset
- Located in CT/MT/PT time zone
Nice to Have
- Experience in construction tech or working with AEC clients is a plus
What We Offer
- Base salary + Incentive Plan
- Health, dental, and vision insurance
- Unlimited PTO and remote flexibility
- Opportunity to grow your career at a fast-paced AI startup
- Collaborative and innovative work environment
We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry. Join us in revolutionizing pre-construction estimating with the power of AI!
Why work at Togal AI
- Culture highlights: Described as a "human‑first technology company" with core values of innovation with purpose, people first, ideas over titles, and curiosity as a superpower. togal.ai/careers
- Work policy: Offers flexible PTO and meaningful benefits; remote/hybrid policy not explicitly stated but the team is distributed across the U.S. and several European countries, suggesting flexible arrangements.
- Notable perks: 5.0/5.0 employee rating on LinkedIn across work‑life, compensation, culture, and career growth (based on 5 reviews). Emphasis on low hierarchy and empowering all voices.
- Engineering culture: 28% of staff is technical; leadership actively hires from top talent pools (e.g., former employees of Coastal Construction, ConstructConnect, Tribe AI). The CTO, Oleksandr Paraska, leads a growing engineering org.