Customer Support Representative at Higgsfield (Almaty, Kazakhstan)
Higgsfield · Almaty, Kazakhstan·
Role details
Competitive Salary
Summary
Respond to user inquiries with clarity and empathy, resolving product-related issues and escalating complex cases. The role requires strong communication skills, attention to detail, and the ability to handle multiple conversations simultaneously in a fast-paced startup environment.
Job description
WHY WORK AT HIGGSFIELD AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $500M in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
WHO WE ARE LOOKING FOR
Everyone at Higgsfield is an A-player. We’re looking for teammates who bring:
- High IQ, energy, and agency.
- Extreme autonomy and ownership.
- The ability to move fast, experiment constantly, and learn even faster.
- Resilience under pressure and readiness for an always-on environment.
- A balance of empathy, judgment, and community intuition.
- The drive to raise the standard for the entire team, not just yourself.
WHAT YOU WILL WORK ON
- Responding to user questions quickly, clearly, and accurately.
- Solving product-related issues and guiding users through steps with clarity and empathy.
- Identifying bugs, unusual cases, or refund requests and escalating them via workflows.
- Following internal policies and using automation tools to keep response times fast.
- Maintaining a professional, friendly, and helpful tone in every interaction.
YOUR MUST HAVES
- Excellent written English (C1).
- Experience in customer support, moderation, or live chat (1+ year must-have).
- Strong communication skills and ability to stay calm under pressure.
- Fast learner: you can quickly understand new tools, products, and workflows.
- Attention to detail and reliability in handling multiple conversations at once.
- A-player mindset: ownership, consistency, and a desire to make users happy.
NICE TO HAVES
- Experience in tech, SaaS, or AI-related products.
- Familiarity with Zendesk, Intercom, or other support systems.
- Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).
- Previous work in a startup or high-speed environment.
THE DEAL
- Shift schedule 2/2.
- Competitive salary in USD.
- Preferably on-site in Almaty (remote possible).
- Full-time position, part of a world-class team.
Why work at Higgsfield
- Culture: "Built by creators, shaped by community" – a blend of ML engineers and award-winning filmmakers working in a tight feedback loop.
- Growth Trajectory: Unicorn status with 13% monthly headcount growth; positioned as a "next decacorn" by the company.
- Hiring Speed: Full process from first conversation to offer takes 1–2 weeks careers.higgsfield.kz
- Global Team: Employees in 35 countries; office hubs in San Francisco and Almaty (Kazakhstan). Remote/hybrid policy not explicitly stated, but the distributed nature suggests flexibility.
- Notable Perks: Opportunity to work on cutting-edge AI video models, direct impact on a platform used by 25M creators, and the chance to join a unicorn in its early scaling phase.
- Engineering Focus: Strong emphasis on ML, backend engineering, and data annotation; top engineers from Central Asia are a key talent pool.