Diagnostics Serviceability Engineer at Zoox (Foster City, CA)
Zoox· Foster City, CA· $138k–$192k·
Role details
Job description
Zoox is seeking a Diagnostics Engineer to drive Design for Serviceability (DFS) and ensure service readiness across our products. In this role, you will evaluate diagnostic and controller programming functions at the component, system, and vehicle levels to ensure they are intuitive and effective for Base Operations technicians. You will partner closely with Vehicle Engineering, Manufacturing, Industrial Design, and Prototyping to advocate for serviceability and maintenance optimization. This role includes regular engagement with field technicians to assess real-world service challenges and translate that feedback into improved diagnostic strategies, tools, and workflows that support efficient vehicle maintenance and repair.
In this role, you will
- Establish relationships with Manufacturing, Validation, and Product Development teams to drive diagnostics requirements for every electronic control module and I/O.
- Collaboratively design, develop, and validate on-board and off-board diagnostic test tools for reporting diagnostic codes, alerts, and control functions.
- Develop standardized technical requirements for controller programming tools and process flow.
- Work closely with the Service Documentation team to develop diagnostic, programming, and repair procedures.
- Support wiring system serviceability (bundle routing, connectors, terminals, retention clips, etc) and schematic development for ease of troubleshooting.
- Participate in requirements definition as it pertains to service.
Qualifications
- Degree in Mechanical Engineering, Computer Science, Electrical Engineering, Automotive Engineering, or Automotive Technology.
- 5+ years of relevant experience in vehicle diagnostics.
- Proficiency with automotive diagnostic tools and/or equipment design experience.
- Experience with vehicle communication networking protocols (CAN, LIN, etc.) and tools.
- Ability to comprehend schematics, electrical diagrams, and connector end views/pinout.
- Experience designing and developing products through the lifecycle and product and process validation.
Bonus Qualifications
- Familiarity with service information, diagnostics, or authoring.
- Practical technical or field diagnostic experience.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
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Accommodations If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.
A Final Note: You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
Why work at Zoox
- Culture: Diverse, supportive community with inclusion‑focused strategy. Crew‑led groups for personal and professional development. Emphasis on trust, humility, and openness zoox.com/careers
- Work environment: Hybrid? The careers page lists many roles as “On‑site” in Foster City, CA, with other office locations available. In‑office perks include a famous food program with daily changing local and sustainable dishes, plus a busy calendar of events and sports teams.
- Benefits: Comprehensive health plans (Cigna), mental health support, wellbeing program, flexible time off, generous family planning and caregiver support, and a commitment to work‑life balance.
- Growth opportunities: Work on cutting‑edge autonomous vehicle technology alongside some of the brightest minds in AI, engineering, computer vision, and more. Offers internships and re‑entry programs (via Path Forward) for career returners.
- Recruitment process: Uses AI tools to assist in reviewing applications but final decisions are human. No fees are charged at any stage – watch for recruitment scams zoox.com/journal/landing-a-job-zoox