Director of Product at Swap (London, United Kingdom)Director of Product

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

We’re looking for an exceptional product leader that is excited about defining the new world of agentic commerce in a way that is open and merchant-controlled. This role is perfect for someone that is a talent magnet, an exceptional product operator with a strong track record of delivering business results from a portfolio of v1 and v.next v.next products. This role blends platform thinking, shopper experience, and applied AI with the goal of giving merchants and end users a smarter, more intuitive way to engage with commerce.

You’ll lead multiple Swap’s product offerings from our suite, shaping our strategy from the ground up. That suite currently includes front-end shopper experiences, shipping solutions, returns, inventory and demand planning, package support and governmental compliance solutions. In short, huge breadth in the product suite all of which have agentic opportunity inflight or being explored.

• Build a hugely successful business; you know the world’s most impactful products make money
• Own Swap’s product vision with an agentic first view that is buzzword light and impact heavy
• Facilitate tough prioritization trade offs towards maximizing return on invested engineering time
• Define metrics of success for our products and deliver results against those metrics
• Build, launch and scale our B2B2C product offerings
• Translate fuzzy customer pains and problems into clear monetizable solutions and answers
• Build cross functional relationships engineering and business teams to ship innovation

• Ambitious, curious, and excited to build in an emerging category at a fast paced startup
• 8+ years in product, with exposure to building AI-native or agent-powered products
• 3+ years of managing other PMs across several product pillars
• Demonstrated systems thinking for maintaining alignment with a growing set of SKUs / products and a rapidly growing organization
• Strong track record taking zero-to-one products to launch AND scaling v.next v.next offerings
• Familiarity with at least one of the following domains: shipping, returns, logistics, inventory or cross-border commerce
• User-centric mindset feeding business outcomes; you know how to ship product that simplify the complex in a delightful way all way staying focused on business outcomes
• Experience working in commerce is a plus

WHY JOIN US?

• A very unique opportunity to change the way a major market functions in the world.
• Leading a truly global team. Swap operates across time zones, markets, and currencies.
• Work with modern tech (AI-powered systems, cross-border APIs, advanced analytics).
• Autonomy with high impact. Your decisions will shape the backbone of ecommerce infrastructure for years to come.
• Equity, ownership, and career growth. We're scaling fast, and we want you on the journey.

Diversity & Equal Opportunities:

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.