Employee Experience at Decagon (San Francisco, CA)Employee Experience

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Decagon has grown from under 200 people to more than 600 across seven countries in a short time, and we want working here to have a consistent feel from Sydney to Toronto as it does in San Francisco. You’ll own the programs that make that true: recognition, company rituals and events, onboarding swag, and the employee-facing communications and Notion content people rely on every day.

Decagon’s People team partners directly with the founders and company leadership on how we hire, grow, pay, and support a team that has scaled past 600 people across seven countries. We’re a lean, Gen AI-native group spanning HR Business Partners, Total Rewards, Benefits, Culture, and People Operations, and we build the programs and infrastructure for a company that is still moving fast.

In this role, you will

• Own the global employee experience at Decagon: the moments, programs, and communications that shape what it feels like to work here, with a consistent bar across San Francisco, New York, London, Toronto, Sydney, LATAM, and EMEA
• Build and scale recognition programs, including the Founders Award, peer recognition, , work anniversaries and other milestone celebrations.
• Design and run company rituals and internal events: all-hands, quarterly or annual offsites, team and office gatherings, holiday events, and new office launches.
• Own onboarding swag end to end: design and curate the welcome kit, manage vendors and inventory, and make sure every new hire receives it on or before day one, whether they sit in SF, Sydney, or work remotely through an EOR.
• Make programs land equally well outside headquarters. Build a repeatable playbook that office leads and remote teams can run, and adapt timing, format, and local culture so a Sydney or Toronto employee gets the same quality of experience as someone at HQ.
• Own the People Leaders Hub and employee-facing Notion content. Keep it current, organized, and easy to search, and retire pages that no longer serve anyone.
• Partner with Workplace, IT, Finance, and executive assistants on event execution, venues, vendors, and budget. Negotiate contracts and manage spend against an annual programs budget.
• Partner with the Head of People and founders on how Decagon's values show up in programs, and advise leaders on how to communicate change in a way that lands.

• 4+ years in employee experience, culture, internal communications, or events roles, with at least one stretch at a company that scaled past a few hundred employees.
• Has built and owned a company-wide recognition or culture program from design through measurement, not only executed one.
• Has produced large internal events (all-hands, offsites, multi-office gatherings) end to end, including budget, vendors, and run-of-show.
• Strong writer. Can produce employee-facing communications that are clear, direct, and sound like a person, and can edit a founder's draft without losing their voice.
• Influences cross-functional partners and leaders without authority, and pushes back when a proposed program or message will land poorly.
• Operates independently in ambiguity: defines the problem & builds the plan

Even better if you have

• Experience in a fast-growing AI or developer-focused company with a dense technical population.
• Prior ownership of an employer brand or internal storytelling program.

$160K - $190K + Equity

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.