Feeny
JetBrains

Enterprise Customer Success Engineer (Post-Sales) - US - Portuguese or Spanish speaker at JetBrains (Foster City, CA / Marlton, NJ / United States)

JetBrains· Foster City, CA / Marlton, NJ / United States· $120k–$180k·

Role details

Salary
$120k–$180k
Work type
Remote
Commission
Yes

Job description

At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.

Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about the success of our customers and about the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.

In this role, you will:

  • Work closely with JetBrains Account Executives.
  • Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
  • Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
  • Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
  • Recommend product enhancements based on your experiences with the customers and the feedback you receive from them.
  • Help product teams present and evaluate new product ideas to the customers in your portfolio.
  • Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
  • Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.

We will be happy to have you on our team if you have:

  • Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
  • Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
  • Hands-on knowledge of AI/LLMs in the field of software development.
  • A passion for continually improving the customer experience.
  • Strong verbal and written communication skills in English and the local language of your office.
  • Exceptional presentation skills for demonstrating JetBrains products to customers.
  • The ability to quickly identify and address technical and business challenges related to software development tooling.
  • The ability to convey technical concepts to customers of all technical backgrounds.
  • Comfort in a fast-paced and dynamic working environment.
  • Experience working in or with large software development teams.
  • A collaborative and team-focused mentality, with a willingness to take initiative.
  • Self-direction and resourcefulness.
  • The ability to travel approximately 25% of the time.
  • Fluency in English coupled with Portuguese and / or Spanish languages

#LI-REMOTE

This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.

This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.

The base salary range (per year) for this position in the posted work location(s) is $120,000—$180,000 USD

We are an equal opportunity employer

We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Why work at JetBrains

  • Hybrid work model: Flexible – work from office, home, or abroad for up to 30 days per year
  • Culture of ownership: “Freedom to forge” – employees are trusted to run with ideas, make decisions, and take responsibility for results
  • Merit-based environment: “Merit over everything” – promotions and recognition based on skill and impact, not politics
  • Low turnover: Less than half the industry average, indicating high employee satisfaction
  • Perks: Strong base salary, additional vacation days, learning & development budget (conferences, courses, language classes), relocation support, free meals and snacks, on-site gyms or sports club stipends, modern offices, internal events and hackathons
  • Global diversity: 2,800+ nationalities represented (likely a typo – 2,800+ nationalities is unrealistic, but the company emphasizes diversity; actual number of nationalities is likely in the dozens)
  • Hiring process: Transparent and thorough – includes recruiter interview, team interview, test assignment (for all roles), and final interview; no unnecessary pressure

Application questions