Entertainment Team Lead at Level99 Entertainment (Natick, MA)Entertainment Team Lead

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit level99.com for more details.

Team Leads are peer leaders amongst the Entertainment Team. They are dedicated to showcasing the Level99 concept, delivering the ultimate in guest experience and developing relationships with Players and fellow team members all while maintaining a fun, clean and safe environment.  Team Leads are passionate about meeting guest needs before being asked and are always promoting the Level99 brand. Team Leads are chosen from the Entertainment Team for their peer leadership, willingness to pitch in to help the team, and their positive attitudes. Team Leads play an important role in the training of new Hospitality/Sales Associates and serve as role models for their fellow team members.

• Support Team Members and Guests by maintaining a strong, visible presence on the floor
• Coach and develop Team Members through real-time feedback and support
• Maintain cleanliness, organization, and overall Venue standards
• Assist with task delegation, rotations, and operational flow
• Train new Team Members using structured, hands-on training methods
• Help resolve Guest concerns and escalate issues when needed

• Friday and weekend availability — a must; flexible schedule including days, nights, and holidays
• Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
• Strong verbal communication skills and a natural ability to connect with people
• Comfortable working under pressure in a fast-paced, ever-changing environment
• Positive, upbeat, team-first attitude

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• 1+ year in a Leadership or training role
• Hospitality, retail, or entertainment background
• Public speaking or performance background

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU… Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job Are just a little bit obsessive about getting the details right the first time Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.