VIXXO

Equipment Technician | Indianapolis, IN at VIXXO (Field - Based)

VIXXO· Field - Based·

Role details

Work type
Remote

Job description

" $1500 SIGNING BONUS "

"Quarterly Bonus"

"Company Vehicle"

Vixxo is seeking a full-time Equipment Technician to manage a territory that includes Indianapolis, IN, and surrounding areas. Compensation ranges from $23 per hour to $28 per hour, depending on experience.

THE ROLE

As an Equipment Technician, you will work independently to provide reactive and preventative maintenance services throughout an assigned territory – see for yourself how one of our technicians describes a day in the life by clicking here!

WHO WILL LOVE THIS JOB

  • A creative problem solver: You are energized by roadblocks and have a knack for troubleshooting issues in stride and solving them calmly, coolly, and collectedly.
  • A clear communicator: You are customer-focused and can explain technical concepts clearly and effectively to non-technical individuals.
  • A constant learner: You are unafraid to ask questions and constantly strive to refine your technical expertise.

TOP 3 RESPONSIBILITIES

  • Repair commercial espresso, coffee brewing, coffee grinding, and water systems throughout an assigned territory.
  • Own relationships with your customers and inspire customer loyalty by providing professional and reliable services that adhere to all safety rules
  • Meet Service Level Agreement (SLA) requirements required by customers, which include conducting thorough inspections, performing timely maintenance on equipment correctly the first time, and completing descriptive and accurate paperwork.

QUALIFICATIONS

  • At least one year of experience servicing equipment, preferably with experience using proper testing equipment and practices for general electric and water.
  • At least one year of experience in a customer-facing or customer-service role.
  • Must like coffee: Tasting is the final step in all repairs.
  • Smartphone proficient in inventory, managing, scheduling, and other tasks.
  • Must possess a valid driver’s license with a clean driving record.
  • Must be able to lift 50 lbs. without assistance.

What Vixxo has to Offer You:

  • Competitive base pay based on experience and certifications; quarterly bonuses based on performance
  • PTO, Floating Holidays, and six paid company holidays
  • Benefits-eligible in first 60 days: Medical, Dental, and Vision Insurance
  • Employer-paid short-term and long-term disability insurance and life insurance
  • 401K Match
  • Professional and career development opportunities
  • Military Friendly and Equal Opportunity Employer

Successful applicants come from a variety of backgrounds, including HVAC Technicians, Maintenance Technicians, Field Service Technicians, Electricians, Plumbers, Service Technicians, ATM Technicians, Beverage Technicians, Pest Control Technicians, Photo Kiosk Repair Technicians, Coffee Retail Staff, Baristas, and Mechanical Repair Technicians.

Why work at VIXXO

  • Culture: Emphasizes a "small-business feel" despite serving Fortune 500 clients – employees are recognized by name, not just as numbers. Core values include "Win Together," "Own the Solution," "Wow the Customer," and "Value Differences." [vixxo.com]
  • Diversity & Inclusion: Intentional focus on hiring and developing diverse teams; "Value Differences" is a stated core value and viewed as a competitive advantage [vixxo.com]
  • Work Arrangement: Offers a remote work program; Built In notes "Typical time-on-site: None" and the careers page references "50/50 Remote Work," suggesting a hybrid or flexible model [builtin.com][vixxo.com]
  • Benefits: Comprehensive package including medical, dental, vision, LTD/STD, life, pet insurance, 401K, FSA, generous PTO (including paid holidays and volunteer time), family/childcare benefits, and performance bonuses. [vixxo.com][builtin.com]
  • Engineering / Tech Culture: Opportunity to work on AI-driven tools and a proprietary platform that directly impacts major national brands. Leadership model encourages every associate to act as a "leader and owner." [vixxo.com]

Application questions