Executive Assistant at Serval (San Francisco, CA)
Serval· San Francisco, CA· $100k–$190k·
Role details
Impact On Product And Company Success · Growth Opportunities In A High-Growth Tech Startup · Culture Of Innovation, Ownership, And Accountability
Summary
The Executive Assistant acts as a force multiplier for the sales leadership team, managing complex calendars, coordinating logistics, and streamlining communication to remove operational friction. This role requires anticipating needs, maintaining discretion with sensitive data, and supporting the Head of Sales and...
Job description
Who We Are
Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
Role Overview
As an Executive Assistant at Serval, you will act as a force multiplier for a member of our executive team. You will own scheduling complexity, coordinate logistics, streamline communication, and systematically remove operational friction so leadership can stay focused on the highest-impact priorities. This role has direct leverage on executive effectiveness. The right candidate will materially increase execution velocity and ensure leaders remain focused on what matters most. This is not a reactive administrative position — it requires anticipation, sound judgment, prioritization discipline, and operational rigor. You will gain visibility into company strategy, key initiatives, and growth decisions while playing a foundational role in scaling Serval's operations.
What You’ll Do
- Executive Support
- Own and optimize complex executive calendars, balancing competing internal and external priorities
- Triage inbound requests and safeguard leadership time using clear prioritization principles
- Coordinate domestic and international travel end-to-end, including dynamic adjustments
- Manage sensitive and confidential matters with discretion and sound judgment
- Operational & Organizational Leverage
- Serve as a liaison across leadership, team members, candidates, and external partners
- Improve internal communication flow and organizational clarity
- Track initiatives, action items, and cross-functional dependencies to ensure follow-through
- Design and refine systems that increase executive and team-wide productivity
- Culture & Office Support
- Support planning and execution of offsites, team events, and key leadership meetings
- Contribute to a structured, high-functioning in-office and virtual environment
- Assist with vendor coordination, subscriptions, asset management, and operational logistics
What You’ll Need
- 2+ years supporting C-level executives or founders; startup experience strongly preferred
- Advanced calendar management skills with strong prioritization judgment
- Proactive operating style — you anticipate needs before they surface
- High attention to detail while managing multiple concurrent workstreams
- Clear, concise written and verbal communication skills
- Comfort operating in ambiguity and evolving priorities
- Strong discretion and professional judgment
- High technical fluency and enthusiasm for modern tools and workflows
- Excellent organizational and time-management discipline
- "No task is too small" mindset paired with strategic awareness
- Composed, professional presence in fast-moving environments
Nice to Have
- Experience supporting executives in high-growth tech startups (Series A–C)
- Familiarity with modern productivity and collaboration tools (e.g., Notion, Slack, Ashby, Salesforce)
What We Offer
- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.
Why work at Serval
- Culture: Described as “elite team of builders and sellers” with a focus on stunning colleagues; “Work hard. Celebrate often.”
- Remote/hybrid/office: Headquarters in San Francisco; roles likely hybrid or on-site (many postings indicate location). Some remote-friendly roles may exist.
- Notable perks: Working on a generational company; fast-growing startup with strong funding; opportunity to define the AI-native ITSM category.
- Engineering culture: Emphasis on code-based workflows, Git integration, and AI agent development. Strong technical team with alumni from top companies (ServiceNow, Verkada, Rippling, Scale AI).
- Growth trajectory: 494.7% headcount growth YoY, $1B valuation, recent Series B – high momentum and opportunity for impact.