Forward-Deployed Account Executive (Post-Sales) at Monaco (San Francisco, CA)
Monaco· San Francisco, CA·
Role details
Summary
Own post-sales customer relationships and drive expansion revenue for a high-growth AI-native revenue platform. This consultative role involves advising founders on GTM strategy, managing account health, and identifying upsell opportunities within a fast-paced startup environment.
Job description
Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack - CRM, sequencing, call recording, enrichment, pipeline management with one unified system, consolidating 6–10 disconnected tools into a single platform built for the AI era.
We launched publicly in Feb 2026, are already 65 people, and have strong early product-market fit generating millions in ARR within months of launch. You'll have the chance to both scale our core systems and build new features from 0 to 1.
We've raised $85M in our Series B from Founders Fund, Benchmark, and Human Capital, and our founders previously led Brex, Apollo, and Clari.
Come join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software.
ABOUT THE ROLE
We're looking for a Forward-Deployed Account Executive (Post-Sales) to own the post-sales customer relationship and drive expansion across a growing book of business. This is a consultative, high-ownership role. You'll advise founders on their outbound GTM strategy and help them get the most out of the Monaco platform. We're looking for someone with a background in consulting or sales who moved into post-sales, or a high-impact account manager with a track record of driving real outcomes for customers. This is not a relationship management role - it's a revenue and strategy role that happens to sit post-sale.
WHAT YOU’LL DO
- Own the full post-sales customer relationship from post-onboarding through renewal and expansion
- Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP)
- Enable teams on outbound success by advising on sequence copy, strategy, and execution
- Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value
- Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering
- Build post-sales playbooks, health scoring, and account planning processes from the ground up
- Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers
- Drive net revenue retention by identifying and closing upsell opportunities
WHAT WE’RE LOOKING FOR
- Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product
- Prior experience in management consulting or strategy consulting, with a pivot into customer-facing SaaS roles
- Background in customer success or account management with a clear track record of driving value
- Relentless work ethic and an extremely high bar for quality
- Strong communication and ability to build trust with founders, CROs, and revenue leaders
- Comfort operating in ambiguity at an early-stage company where processes don’t yet exist
NICE TO HAVE
- Experience with CRM, sales engagement, or revenue operations tools
- Prior experience at a high-growth B2B SaaS startup
- Network within the startup and venture ecosystem
Why work at Monaco
- Culture: Fast-paced startup environment with a focus on building a "world-class revenue engine" for other startups. Emphasis on operational excellence and customer impact.
- Work policy: Hybrid workspace – employees engage in a combination of remote and on-site work; primary office in San Francisco. builtin.com
- Perks: Roles span engineering (AI, full-stack, platform), product design, and forward-deployed customer success; the team values immediate impact and "effortless onboarding" for customers.