Founding Customer Success Manager at SalesJack (Chicago, IL)
SalesJack· Chicago, IL·
Role details
Job description
About SalesJack
SalesJack is the leading sales platform for independent businesses in the construction supply industry. Our customers are the backbone of the industry, driven by blue-collar, entrepreneurial teams who have been underserved by technology for too long. With SalesJack, these companies finally have the tools to compete head-to-head with larger rivals. Our founding team brings a wealth of experience from Uber and the construction industry, giving us a unique perspective on the challenges our customers face and how to solve them. We're committed to sustainable growth, building a long-term business that can have a lasting impact on this massive and vital industry. We are looking to hire our first team member in customer success to help onboard our new customers and help them get the most out of our platform.
What You'll Do
Collaborate directly with founders to build out our customer success program:
- Lead onboarding sessions for new accounts (sales managers, reps, admins)
- Build playbooks, short videos, and help-center resources.
- Track product usage data, proactively engage accounts that are under-utilizing.
- Hold regular check-ins (monthly/quarterly business reviews).
- Surface success stories
You Might Be a Fit If You...
- Experience in customer success in B2B SaaS
- Builder mindset: scrappy, comfortable with imperfect processes, enjoys shaping playbooks
- Thrive in fast-paced, ambiguous early-stage settings.
- Proven ability to drive retention, adoption, and long-term customer success.
- Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations.
Nice-to-Haves
- Experience or interest in the construction industry.
- Experience using and/or implementing CRMs
Why Join?
- Significant Equity & Leadership Role: Meaningful early-stage equity and a clear path to leadership as we scale.
- Immediate Impact: Work closely with our clients to get the most from our platform. Collaborate with our product team to bring customer ideas to life.
- Sustainable Growth: Join an experienced team focused on building a company with strong fundamentals and enduring value.
Why work at SalesJack
- Early-stage impact: Work directly with the founders (Ryan Dempsey and Jeff Ryan) on customer onboarding, revenue operations, and internal systems. Opportunity to shape product and processes from the ground up.
- Remote/hybrid flexibility: Roles are available across Chicago, IL; New York, NY; and Toronto, ON. Some positions are listed as full-time on-site, but the culture emphasizes "getting stuff done" across locations.
- Hands-on, industry-immersive culture: Company values "showing up" – literally meeting customers at their yards. The team is described as knowing the difference between board feet and lineal feet, and genuinely caring about independent retailers.
- Growth trajectory: Company is growing fast (+133% headcount YoY) and plays in a large, underserved market. Employees have a chance to grow with the company and take on ownership quickly.
- Tech stack: Uses modern tools like Snowflake, dbt, and Microsoft. Engineering culture values laying a strong technical foundation.
- Current openings (as of mid-2025): Implementation Engineer, BizOps Manager, Account Executive, Senior Software Engineer. Ideal for people who are analytical, SQL-fluent, comfortable with AI, and eager to solve ambiguous problems.