Hardware Support Engineer at Tractian (São Paulo, Brazil)

Tractian· São Paulo, Brazil·2d ago

Role details

Work type

Onsite

Employment

Full-Time

Job description

Hardware at TRACTIAN The Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.

What you'll do

As a Hardware Support Engineer, you will be responsible for analyzing and resolving technical issues with our products, utilizing your analytical thinking, engineering skills, and fast learning abilities to deliver effective solutions. If you thrive in a challenging and fast-paced environment and enjoy problem-solving, this opportunity is for you. Your expertise in problem solving, testing and data analysis will be instrumental in ensuring the seamless operation and reliability of our industrial asset monitoring solutions.

Responsibilities

Troubleshoot product issues: Investigate and diagnose technical problems reported by customers or identified through internal testing.
Analyze data, logs, and system behavior to identify the root cause of issues and propose appropriate solutions.
Collaborate with cross-functional teams: Work closely with engineering, quality assurance, and customer support teams to understand and replicate reported issues.
Generate and maintain documentation for test results and repeatability.
Clearly communicate technical concepts, solutions, and recommendations to both technical and non-technical stakeholders.
Provide timely updates to customers, support teams, and management regarding the progress of issue resolution.
Teardown documentation for field failure analyses.
Contribute to the development and maintenance of quality documentation, including standard operating procedures, work instructions, and quality manuals.

Requirements

Enrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.
Basic knowledge of electronic circuits, components, and schematic design.
Basic understanding of measurement equipment, manufacturing process, and other mechanical manufacturing concepts.
Understanding of electrical technical documents such as components datasheet, schematics and PCB Gerbers.
Understanding of 2D mechanical technical documents such as 2D drawings and work instructions.
Intermediate English fluency.
Live or have availability to move to Sao Paulo.

Bonus Points

Experience with scripting languages such as Python.
Basic knowledge of programming languages such as C.
Experience with other low-level programming languages.
Fluency in English proficiency.

Compensation & Benefits

Competitive Compensation
30 days of paid annual leave
Education and courses stipend
Earn a trip anywhere in the world every 4 years
R$1.035/month for meals allowance
Health plan with national coverage and without coparticipation
Dental Insurance: we help you with dental treatment for a better quality of life.
Wellhub Membership: Access a wide range of gyms and training programs.

Why work at Tractian

Meaningful work: Directly empower the industrial and frontline workers who keep the global economy moving.
High-growth environment: 51%+ yearly headcount growth and strong external recognition make this a fast-moving, high-visibility place to build a career.
Engineering culture: Hardware developers, data scientists, and software engineers build cutting-edge technology from scratch on complex, hard-to-solve problems.
Values ("Blue Caps"): Customer obsession, transparency, ownership, demanding-and-supportive leadership, and uncompromising quality.
Flexibility: Work types include Remote, Hybrid, and On-site roles, depending on position and location.
Compensation & culture: Employee reviews show a 4.0/5.0 overall rating, with strong marks for compensation (4.5) and career development (4.1).
Open technical roles: Actively hiring for Analytics Engineer, Senior Data Engineer, Senior Frontend Software Engineer, and more.

About Tractian

Company Overview

One-liner: Tractian is an industrial operating system company that combines AI-driven hardware, software, and sensor technology to predict machine failures, eliminate production downtime, and boost operational efficiency for factories worldwide.
Entity Type: Private (Series C, $120M raised as of December 2024)
Headquarters: Atlanta, Georgia, United States (with a significant hub and co-origin office in São Paulo, Brazil)
Founded: 2019
Founders: Igor Marinelli (CEO and Founder)

Core Business

Primary industries: Industrial IoT, Predictive Maintenance, Asset Condition Monitoring, Artificial Intelligence, Manufacturing Software
Target customers: B2B, Enterprise, Industrial operators (manufacturing plants, shop floors, maintenance teams)
Mission: To eliminate production downtime and elevate human potential in factories worldwide — bridging the gap between humans and machines by making maintenance and reliability a streamlined, cost-efficient advantage.

Products & Services

Tractian Asset Condition Monitoring Platform: An end-to-end software solution that tracks, prioritizes, and acts on machine health data, providing clear priorities, reduced downtime, and higher uptime.
Industrial-Grade Sensors: Hardware devices built for accuracy and high-fidelity data collection on machine vibration, temperature, and other condition metrics.
Industrial Copilot (AI): A GPT-based, specialized AI assistant that generates specific, actionable insights tailored to industrial environments, avoiding the context and accuracy issues of generic large language models.
Assisted Maintenance: A category pioneered by Tractian, using AI to identify problems on machines and suggest preventive actions, supporting maintenance professionals in real time.

Market Standing

Valuation/Market Cap: Not publicly disclosed (private company); raised $120M in Series C in December 2024.
Key Metric: Total funding across 7+ rounds includes a $120M Series C (Dec 2024), a BRL 230M Series B (Aug 2023), and earlier seed rounds; annual revenue not publicly available (reported as $5M by a third-party aggregator, but considered a low estimate not confirmed by the company).
Notable Investors/Partners: Investor names not fully listed in public sources, but the Series C round included 4 investors and the Series B had 8 investors; the company has raised from multiple funds across its history.
Growth Signals:
- Headcount grew 51.4% YoY to 405 employees (with 287 net-new hires)
- Ranked #24 Fastest-Growing Company in North America
- 126 active job openings at time of research
- 110,000+ LinkedIn followers, growing 20.1% yearly
- Customers' operations generate over 5% of global industrial GDP
- Clients see 6–12x ROI, with an average of $6,000 saved per monitored machine annually

Competitive Advantages

Only end-to-end platform in the market that combines hardware sensors, software, and AI to prevent machine failures and protect production.
Specialized AI for industry: Unlike generic LLMs, Tractian’s Industrial Copilot is trained/contextualized for industrial environments, providing precise, accurate, and actionable insights.
First-mover category leadership: Pioneered the "Assisted Maintenance" category and is recognized as a leader in IoT and Asset Management.
Deep industry expertise: Built by and staffed with people who understand shop-floor challenges, ensuring the product is practical and adopted by frontline workers.

Strategic Focus

Scaling its position as the Industrial Copilot — moving beyond predictive maintenance to a broader AI-driven operational copilot that drives direct ROI.
Expanding global footprint across North America, South America, and Europe (with existing offices in Atlanta, São Paulo, Germany, and Spain).
Growing engineering, data, and go-to-market teams to accelerate product development and market penetration.
Continuing to digitize the largely undigitized industrial sector, enabling AI-driven optimization for manufacturing plants of all sizes.

Sources