Intern - PC Mastercard Lifecycle Management & Partnerships, Winter 2027 at EQ Bank | Canada's Challenger Bank (Toronto, Canada)
EQ Bank | Canada's Challenger Bank· Toronto, Canada·
Role details
Job description
Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
Work Term: January - April 2027
The Residential Lending Strategy Intern will be responsible for supporting Mortgage Retention and HELOC strategies and initiatives to drive maximum customer retention and growth of our Home Equity Line of Credit (HELOC) product. They will contribute alongside cross functional teams to support overall strategy and direction of the business unit. The successful candidate will use analytical abilities to provide both qualitative and quantitative input supporting the development of recommendations to drive strategy and growth.
The Core Responsibilities of the Job
- Support customer lifecycle management initiatives focused on improving engagement, card usage, retention, and the overall cardholder experience.
- Analyze customer, campaign, and business performance data to identify trends, measure results, and support data-driven business recommendations.
- Collaborate with cross-functional teams including Digital, Marketing, Product, and Data to support the planning, execution, and tracking of key business initiatives.
- Conduct research on customer behaviours, market trends, and the competitive landscape to support strategic decision-making.
- Prepare reports, analyses, presentations, and executive materials for internal stakeholders and partner meetings.
- Support the management of strategic partner relationships through monthly reporting, performance tracking, quarterly business reviews, and ongoing initiatives that contribute to long-term partnership success.
- Support internal monthly business reviews and performance deep dives through data analysis, insight development, reporting, and preparation of materials for senior leadership.
- Coordinate partner quarterly business reviews and internal monthly business reviews by gathering data and stakeholder inputs, updating presentations, tracking deliverables, and helping ensure materials are completed and delivered on schedule.
Let's Talk About You!
- Currently pursuing a degree in Business, Commerce, Marketing, Economics, or a related field.
- Strong analytical and problem-solving skills with an interest in using data to support business decision-making.
- Proficiency in Microsoft Excel and PowerPoint, with the ability to organize, analyze, and present information effectively.
- Strong communication, interpersonal, and collaboration skills, with the ability to work effectively across teams and stakeholders.
- Demonstrated ability to work multiple priorities simultaneously with track record of implementing results.
How to Submit Your Application
- In ONE document, please submit your transcript and resume. Failure to do so will result in your application not being considered.
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus ✨ Market leading RRSP match program 🩺 Medical, dental, vision, life, and disability benefits 📝 Employee Share Purchase Plan 👶🏽 Maternity/Parental top-up while you care for your little one 🏝 Generous vacation policy and personal days 🖥 Virtual events to connect with your fellow colleagues 🎓 Professional development and comprehensive Career Development program 💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equity, Diversity & Inclusion EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally. We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond. As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.
Why work at EQ Bank | Canada's Challenger Bank
- Culture: Recognized on LinkedIn Top Companies list for workplace growth and career progression (2024) and Canada’s Best Workplaces™ (2023). Emphasizes authenticity, inclusion, and a “Challenger” mindset.
- Work model: Hybrid work model with flexible hours, generous vacation, and a “work from away” program.
- Compensation & benefits: Comprehensive medical, dental, vision, fertility, and mental health support; company equity via stock matching; retirement savings plan with matching; 12 weeks top-up pay for parental leave.
- Growth & learning: Annual learning budget; allowances for home office and wellness; structured internship, co-op, and Leadership Development Program (LDP) offering real responsibility, mentorship, and cross-functional rotations.
- Wellness: Employee assistance program, sick days, life and disability insurance.
- Perks: New national headquarters at EQ Bank Tower in downtown Toronto.