IT Admin at AvePoint (Kuala Lumpur Kuala Lumpur, Malaysia)
AvePoint· Kuala Lumpur Kuala Lumpur, Malaysia·
Job description
Key Responsibilities: 1.Provide end-user support for hardware and software issues, helping resolve productivity challenges. 2.Maintain and troubleshoot issues related to hardware, software, and network connectivity. 3.Serve as the main point of contact for helpdesk requests and provide timely resolutions. 4.Document IT processes and coordinate user training as needed. 5.Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams. 6.Oversee office networking, including managing firewalls and switches. 7.Maintain virtualization environments and manage virtual machine (VM) allocation. 8.Require the ability to independently maintain Microsoft 365-related, including but not limited to account maintenance, SharePoint maintenance, email management, license assignment, and log-related inquiries. 9.Take on additional tasks assigned by the IT Manager or Office Manager.
Qualifications: 1.Proven experience in IT support, system administration, or a similar role. 2.Knowledge of network infrastructure (e.g., firewall, switches) and virtualization environments. 3.Cloud operation skillset and experience is preferred. 4.Strong troubleshooting skills with hardware, software, and network issues. 5.Experience with Active Directory, Azure AD,M365 and managing account operations. 6.Excellent communication skills and the ability to coordinate training for end-users. 7.Detail-oriented with experience in asset management and documentation. 8.Have a good sense of security operation and change management process.
- Education: Bachelor and above
Other desired certifications / preferred skills other qualifications:
Microsoft Azure certifications (AZ-104, AZ-305, or equivalent) or Microsoft 365 certifications (MD-102, MS-102, or equivalent) or Networking certifications (CCNA or equivalent)
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Why work at AvePoint
- Award-Winning Culture: Recognized as an Inc. Best Workplace (back-to-back), a Built In Best Place to Work (2024), and a Great Place to Work (93% of US employees say it's a great place to work vs. 57% at a typical US-based company). Also received awards in the Philippines, Australia, and from kununu (Top 2025 Company).
- Culture & Values: The company describes its culture with five core values and leadership behaviors:
- Ownership and Accountability ("We take full accountability, set high standards...")
- Teamwork ("promoting global collaboration and taking pride in helping, sharing, mentoring...")
- Agility ("quick, informed decision-making... a growth mindset")
- Visionary and Practical ("bold ideas... turning them into groundbreaking realities")
- Inclusive and Empathetic ("Diversity is at the core of our success... fostering inclusive collaboration")
- Growth Trajectory: With over 3,000 employees and a history of rapid growth, there are significant opportunities to make an impact and "craft your career."
- Global & Remote-Flexible: Opportunities are available across North America, APAC, and EMEA in cities like Jersey City, New York, London, Singapore, Sydney, and many more. They also have remote positions in Poland and other locations.
- Entrepreneurial Spirit: The company encourages a "builder" mindset, where employees are empowered to "seize" opportunities and take ownership.