IT Helpdesk Executive at Jellyfish (Mexico City, Mexico)
Jellyfish· Mexico City, Mexico·
Role details
Job description
At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.
Job Description We are looking for an on-site IT Service Desk Executive to join our Global IT Team. You will play a pivotal role in ensuring the smooth operation of our internal IT services, providing internal support to our global Jellyfish community. You will be at the forefront of our commitment to technological excellence, ensuring that our systems and processes are aligned with industry best practices.
Responsibilities
- To provide IT support to all users onsite and globally via the Company Service Management Tool
- Deliver a high level of customer service when assisting staff in resolving IT issues
- Assessing and purchasing new and replacement hardware
- Testing, troubleshooting and adjusting information systems to operate effectively
- Provide application support for programs such as Microsoft Office, Sage Accounts, GSuite, Adobe Creative Cloud, etc
- Managing new starter and leaver process/administration
- Produce and maintain departmental procedures, checklists for tasks and FAQ sheets
- Execute daily checks, such as system backups, network devices and meeting room kit ensuring records of checks are maintained
- Propose new ideas on how to improve departmental processes/procedures
- Ensure skill base is kept up to date, including passing any applicable technical exams
- Manage ad-hoc project work, as required
- Maintain meeting room hardware and provide on-site support for meetings
- Manage the onsite network infrastructure
Requirements:
- Business English level
- Minimum 2 years of helpdesk experience
- Experience in using Microsoft Windows 10 -11 desktop operating systems
- Experience in using MacOS desktop operating systems
- Strong interpersonal and communication skills, with all levels of personnel
- Good time management and priority handling
- Ability to multi-task in a fast-paced working environment
- Can demonstrate excellent problem-solving skills
- 100% full on-site work
Preferred:
- Experience using MDM tools (JAMF Pro + MS Intune)
- Experience in using G Suite for Enterprise
- IT qualifications in Microsoft and/or Google product
- Asset management
- Network experience preferably CISCO Meraki
- Interest in cloud computing, G Suite for Enterprise, Box, Azure, Google cloud
Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.
Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. 💰 Savings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. 🏥 Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.
Why work at Jellyfish
- Culture: Described as "passionate about giving talent a platform to perform," with an emphasis on individual ownership of career progress. The company values are "Move. Faster. Smarter. Together."
- Work Model: Hybrid work model with 35 offices globally. Some roles are fully remote, others require in-office presence. The company has 29 offices total according to Built In, with a "Hybrid" designation for most roles.
- Notable Perks: Access to cutting-edge AI tools and technology; opportunity to work with some of the world's biggest brands; global mobility opportunities across 17 countries.
- Engineering Culture: Focus on proprietary AI platform development (Pencil), data analytics, and marketing technology. Roles include Business Intelligence, Revenue Operations, and Customer Success for Gen AI Workflows.
- Employee Ratings: 3.2/5.0 on LinkedIn (781 reviews), with Work-Life Balance at 3.6, Culture at 3.2, Compensation at 2.9, and Career Development at 2.8.
- Active Hiring: 65 active job postings as of latest data, with monthly job posting growth of +32.7%. Recent openings include Account Director, Learning Designer, Motion Designer, Customer Success Manager (Gen AI Workflows), and Business Intelligence roles.