IT Operations Support at Kong (Milan, Italy)IT Operations Support

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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About The Role:

Kong's Milan office is growing fast — from a handful of people to dozens across engineering, R&D, and operations — and this role is what keeps it running day to day.

• You'll be the hands-on IT presence on the ground: setting up a new hire's laptop before their first day, keeping Wi-Fi and access working without drama, and being the first call when something breaks
• You'll report to the IT Director, who leads IT Operations globally, and join a small, distributed team that's covering EMEA, India and Americas
• You will be the only one physically in Milan, which means real ownership over how the office runs
• This role sits at the intersection of IT support, systems administration, and light security operations — comfortable with a help-desk ticket one hour and a firewall or DNS issue the next

What You’ll Do:

• Own day-to-day IT support for the Milan office: device lifecycle (order, ship, enroll, retire),
• Zoom room/AV setup, and hands-on troubleshooting across Mac, Windows and mobile.
• Administer core tools — Okta, Google Workspace, Slack, Zoom — handling onboarding/offboarding, access, licensing and security settings.
• Manage endpoints via MDM (Intune or similar) and keep an eye on endpoint security (CrowdStrike or equivalent EDR).
• Get hands-on with network and infrastructure basics — firewall, Wi-Fi, DNS — so we're not dependent on outside vendors when something goes down.
• Work tickets in our ITSM tool (Freshservice/ServiceNow-style), prioritizing by real business impact and keeping SLAs tight.

What You’ll Bring:

• 3+ years in IT support/operations;
• Hands-on Okta, Google Workspace, Slack, Zoom; solid MDM experience (Iru is great — Intune/Jamf also fine);
• Genuine network/systems admin exposure (Wi-Fi, firewall, DNS);
• ITSM ticketing experience;
• Fluent professional English.

Nice-to-have: Okta/Jamf-style certifications; experience automating recurring ticket workflows to cut down manual work.